Post Commissioning Services; Technical Support; Spare Parts - ProMinent DULCOMETER PH-501 Assembly And Operating Instructions Manual

9.2

Post commissioning Services

A comprehensive range of post commissioning services are available from newterra beyond system
design and installation. Specific services include:
Technical support (including after-hours emergency telephone support).
Spare parts order and delivery.
Training program.
Plant optimization and upgrades.
Telemetry control and monitoring.
Assistance in preparing system performance reports (process data monitoring & analysis).
Preventive maintenance cleaning (including membrane cleaning).
System audits for reviewing the performance and efficiency of all MBR subsystems..

9.2.1 Technical Support

Technical support is available to assist in troubleshooting of newterra MBR systems during
normal working hours 8:30 am to 5:00 pm (Eastern Time Zone for newterra ltd.). Telephone
service is available via 1.800.420.4056.
Emergency 24/7 telephone technical support – This will be activated upon subscribing to
newterra's 24/7 technical support service. If a problem cannot be resolved through telephone or
e-mail support, newterra technicians and engineers are available for site visits.

9.2.2 Spare Parts

newterra has spare parts to provide quick response to any critical system breakdown. Contact
newterra parts department at 1.800.420.4056.
All parts and components associated with newterra MBR Systems are available from within
service departments and manufacturing facilities of newterra ltd across Canada and abroad.
Potentially required spare parts are:
membrane modules/membrane cassettes;
parts for repair/replacement (valves, transmitters, switches, gauges, pH & DO probes,
pump motors, analyzers, PLC components, fuses, etc.);
maintenance spare parts (air blowers, air filters, pumps, immersion heaters, chemical
metering pumps, etc.).
newterra O&M Manual
© 2017 by newterra, ltd.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without prior written permission of newterra ltd.
1291 California Avenue, Brockville, ON K6V 5W3
(800) 420-4056 / www.newterra.com
newterra ltd.
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