Broadworks Advance Call Control - Avaya J100 Series Installing And Administering

Feature and application configuration
The Broadworks Anywhere and Mobility features enable the user to perform the following tasks:
• make calls from any phone using the work phone extension
• move calls from the desk phone to any available phone
• move calls from the mobile phone to the desk phone (the Call Retrieve functionality)
• control availability by activating and deactivating the feature from the mobile device
Broadworks Anywhere and Mobility can be accessed and configured on the Broadworks web
portal and in the Features menu of the phone.
Call Retrieve limitations
The following are the limitations for the Call Retrieve functionality:
• To retrieve an incoming call during an active call, the user must first hold the active call and
then press Call Retrieve.
• Disable Broadworks Call Control Services for Call Retrieve to function properly. You can
disable this feature on the Broadworks web portal or in the phone menu by toggling
BroadWorks call control to off.
For more details, refer to the Broadworks configuration guide or to the Features section of the
phone user guide.

BroadWorks advance call control

The end-users can remotely control the calls of their IP phone from their desktop soft client by
using the BroadWorks advance call control feature.
The following features are supported remotely from the soft client:
• Remote call initiation: User can initiate an outgoing call from the phone remotely. The phone
auto-answers the call from the soft client and initiates the outgoing call. If the user initiates a
second call from the phone by using a soft client then the phone puts the first call on hold and
auto-answers the second call and initiates the second outgoing call.
• Remote call hold and resume: User can hold an active call on the phone remotely. Also can
resume a held call on the phone remotely. When there are several held calls, the user can
choose which call to resume by using the soft client.
• Remote call answer: User can answer an incoming call on the phone remotely by using the
soft client. When the user accepts the incoming call on the soft client, the phone auto-
answers the incoming call. During an active call if the user receives another call, the user can
answer the second call remotely by using the soft client. The first call is put on hold while the
user answers the second call.
• Remote call conference: User can remotely initiate a conference call on an already active
call.
• Remote call transfer: User can remotely transfer an already active call.
• Remote call release: User can remotely terminate an already active call.
The BroadSoft advance call control feature is available to all the users connected to the BroadSoft
server. The end user can use the same credentials to log in to the phone and the BroadSoft soft
client.
April 2020 Installing and Administering Avaya J100 series IP Phones in an Open SIP
Comments on this document? infodev@avaya.com
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