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Avaya J169 Installing And Administering

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See also: Configuration Manual , Instructions for Use Manual
Installing and Administering Avaya J169/
J179 IP Phone H.323
Release 6.7
Issue 1
May 2018

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Summary of Contents for Avaya J169

  • Page 1 Installing and Administering Avaya J169/ J179 IP Phone H.323 Release 6.7 Issue 1 May 2018...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by • Increase the separation between the equipment and receiver. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Connect the equipment into an outlet on a circuit different from or fire.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Setting or changing the signaling protocol ....................45 Changing SSON settings ....................... 45 Performing a self-test ....................... 46 Post installation checklist Chapter 4: Administering your phone.................. 47 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 7 Single Sign on for local devices (SSON-LD) ....................132 Administering a VLAN ....................134 About DNS addressing ................134 EAP-TLS support for authentication ......................139 About IEEE 802.1X May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 8 Failure to hear DTMF tones ..................... 187 Correcting a power interruption ............... 187 Using the VIEW procedure for troubleshooting .................. 187 Installation error and status messages May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 9 ............197 Proposed solution for script-configured deskphones ............198 Proposed solution for LLDP-configured deskphones ™ ........................ 198 SLA Mon agent ......................199 Secure Shell Support May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document contains information about preparing Avaya J169/J179 IP Phone for installation, deployment, initial administration, and administration tasks including data and security. This document is intended for the deployment engineers or support personnel who install, administer, and maintain Avaya J169/J179 IP Phone.

  • Page 11: Chapter 2: Avaya J169/J179 Phone Overview

    The phone can support up to three button modules, and each button module supports 24 call appearances. The Avaya J169 IP Phone has a grayscale display, and the Avaya J179 IP Phone has a color display.

  • Page 12: Physical Layout

    Avaya J169/J179 phone overview Physical layout May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 13 Volume Used to adjust the volume of a handset, headset, speaker, or ringtone. • The plus key (+) : To increases the volume. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 14: Connection Jacks

    Displays the list of calls in Call history. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 15 Connection Jacks May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 16: Optional Components

    • GSPPOE - Avaya 48V PoE power inserter The Avaya DC 5 volt power adapter supports all accessories of Avaya J169/J179 IP Phone. If the phone is connected to a power adapter and a PoE cable, the power adapter takes precedence over PoE.

  • Page 17: Chapter 3: Initial Setup And Connectivity

    • To access the user login screen, press the Login softkey. • To access the craft menu, press # followed by craft access code (PROCPASSWD) Related links Diagram: IP phone setup on page 21 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 18: Prerequisites

    • Has one of the following specifications: - 802.3af PoE - 802.3af PoE injector You can also power the phone using the Avaya DC 5 volt AC power adapter which you can order with the device. Software prerequisites Ensure that your network already has the following components installed and configured: ®...
  • Page 19 Voice Mail Number Conference server Messaging Profile Optional section System Mailbox Number Template Password Pre-installation checklist Print copies of this checklist for each server and deskphone. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 20 • TN799C or D Control-LAN (C-LAN) circuit pack. Important: Release 6.0 or later requires TN799C V3 or greater C-LAN circuit pack(s). Verify that you have configured the Avaya call server correctly. Verify that you have administered the DHCP server and application correctly.

  • Page 21: Diagram: Ip Phone Setup

    F i l e S e r v e r Related links Installing the phone on page 17 Diagram: Phone deployment process on page 22 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 22: Wall Mounting Avaya J100 Series Ip Phones

    Wall mounting Avaya J100 Series IP Phones About this task Wall mounting kit and procedure of Avaya J100 Series IP Phones are similar except the wall mounting bracket. Wall mounting brackets look different for Avaya J169/J179 IP Phone and Avaya J129 IP Phone.
  • Page 23 3. Attach the phone to the wall mount bracket by inserting the two upper tabs of the wall mount bracket into the slots on the back of the phone. The lower pair of tabs rest against May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 24: Plugging In And Resetting The Deskphone Using The Dynamic Addressing Process

    Understanding the plug in and reset process Plug the phone into the Ethernet wall jack. The phone receives power from the port and performs the following processes: May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 25 During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non-null values, and set accordingly. phones with bit-mapped display screens show the Avaya IP phone name and logo. 1. The system checks the system initialization value for the language file in use (NVLANGFILE) for a non-null value, in which case the text strings in that language file are used for text display.
  • Page 26 The phone cycles through the gateway IP addresses with ARPs or pings until it receives a response. When the router is located, the router processes the received LLDP TLVs. Then the HTTP process starts. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 27 14. The phone contacts the Avaya Communication Manager and displays a login screen that displays the following: Login, Enter Extension, or Enter Extension and press Enter or OK.

  • Page 28: Understanding Unnamed Registration

    • “Hot-desking” environments where a time gap exists between one user logging out and another user logging in on the same deskphone. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 29: Using Local Administrative Menu Procedures

    Using the VPN-specific option, the administrator can grant VPN users access to the VPN procedure itself, while preventing these users from gaining access to any other Local May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 30: Accessing Local Craft Procedures

    Bad FileSv address display. You can gain execute the Craft procedures in response to these messages as the situations requires corrective input. Note: The factory-set default Craft Access Code (PROCPSWD) is 27238. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 31: Running Craft Procedures

    1. The first application line on any screen is automatically highlighted selected when the phone displays the screen. To select an item, press one of the following softkey. • Change • Save May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 32: Entering And Validating Ipv4 And Ipv6 Addresses

    The dial pad uses numeric-only entry when an IPv4 address or the subnet mask is entered. Use an asterisk to place a period within the address being entered. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 33 This initial typographic character determines whether the overall address must be in IPv4 format with a decimal point or in IPv6 format with a colon. Once May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 34: Local Administrative Craft Procedures Menu

    Reset system initialization values to Resetting system values on page 43. defaults RESTART Restart the deskphone Restarting The deskphone on page 44. PHONE Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 35: Setting The Operational Mode To 802.1X

    Craft procedures menu list. To determine if this applies to the deskphone, go to the About Avaya IP Deskphone screen through the Avaya (A) Menu or Home screen as applicable to the phone, and select the Settings list.

  • Page 36: Changing Ip Address Information

    Use this procedure to assign a static IP address to the deskphone. Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Important: IPv6 operation is limited to a specific customer set and is not for general use.
  • Page 37 2 on the dial pad three times then press *, press the 3 on the dial pad three times then press *, then press the 4 on the dial pad three times. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 38: Clearing The Phone Settings

    Use the following procedure to clear the phone of the administrative, user-assigned, and options values. Procedure 1. Select CLEAR from the Craft Procedures menu. The phone prompts for confirmation. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 39: Debug Mode

    Serial Port Adjunct/CLI/Disable Log to file On/Off Phone Report Navigate to Phone Report. Press Create to send the report to the backup folder specified by BRURI. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 40: Changing Ethernet Interface Control

    Ethernet line and the current PHY2STAT system value on the PC Ethernet line. • Auto when PHY1STAT = 1 • 10 Mbps half when PHY1STAT = 2 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 41: Disabling And Enabling Event Logging

    Choice Selector where the text string is the wording associated with the current system value of NVLOGSTAT, defined as: • Disabled when NVLOGSTAT = 0 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 42: Logging Off From The Phone

    Use this procedure to view the language strings available on the deskphone. A language string is any set of words or phrases on the IP deskphone user interface in the currently active language. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 43: Resetting System Values

    • Call server values to their defaults. • Any entries in the Redial buffer. • Does not affect user-specified data and settings like Contacts data or the phone login and password. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 44: Restarting The Phone

    • H.323 when SIG = 1 • SIP when SIG = 2 2. Press the Right or Left navigation arrow to navigate through the settings to change the setting. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 45: Changing Sson Settings

    Use the following procedure to perform self-testing: Procedure 1. Tap or select TEST from the Craft Procedures screen. The phone displays the following text: Press Test to confirm. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 46: Post Installation Checklist

    Upgrading phone to H. on page 182 For security considerations, have you configured the phone setup with TLS signaling? Have you installed the appropriate private network authentication certificates? May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 47: Chapter 4: Administering Your Phone

    To administer the phone, complete the tasks in the order shown. 1. Administer the switch. 2. Administer LAN and applicable servers to accept the deskphones. 3. Download the deskphone software from the Avaya support site. 4. Update the 46xxsettings file with site-specific information, as applicable. 5. Install the phone.
  • Page 48 VPN functionality Enable or disable VPN, VPN Setup Guide for administration if provide administration 9600 Series IP applicable for your particular VPN Telephones environment. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 49: Administrative Requirements

    6. LLDP: Only the IPv4 mode supports LLDP. Note: Setting the call server and file server IP addresses have the lowest precedence. Related links Administrative requirements on page 49 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 50: Initialization Process Overview

    50 File downloads Avaya phone uses the HTTP server to download the firmware, the language files, and the certificate files. The HTTPS server is used to download configuration files, and to backup or restore user information. The phone first downloads an upgrade, configuration file to identify the latest software files.
  • Page 51 ExtendedKeyUsage extension and is issued by the CA that issued the certificate in question. The following 46xxsettings parameters are used by OCSP for certificate revocation. • OCSP_ENABLED • OCSP_URI • OCSP_URI_PREF • OCSP_ACCEPT_UNK • OCSP_NONCE • SERVER_CERT_RECHECK_HOURS May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 52 Certificates usage on page 51 Registration with the call server ® The call server referred to in this section is Avaya Aura Communication Manager. The phone is registered with the call server in two modes, named registration and unnamed registration.

  • Page 53: Jitc Security Compliance Mode Overview

    Registration with the call server on page 52 JITC security compliance mode overview The Avaya phone H.323 firmware Release 6.6 adheres to the Joint Interoperability Test Command (JITC) security compliance requirements. According to the US Department of Defense guidelines May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323...
  • Page 54 H.323 signaling over TLS is supported in both FIPS and non-FIPS mode. Related links Administrative requirements on page 49 JITC security compliance mode configuration on page 55 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 55 The server is configured using BRURI for Backup/restore over HTTPS, TLSSRVR for HTTPS file server for configuration files download, and Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 56 • 1: OCSP_URI_PREF is used first and then the value from the OCSP field of the Authority Information Access (AIA) extension of the certificate is checked. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 57 HTTPS only. Note: If AUTH is set to 1, and the trusted certificate repository is not NULL, the phone will only download configuration Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 58 1: Tagging – The deskphone starts sending tagged packets on voice VLAN and if VLANTEST timer expires, the phone then Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 59: Error Conditions

    LAN-based or Quality of Service. Server administration and other issues can impact user perception of IP phone performance. Related links Administrative requirements on page 49 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 60: Network Requirements

    Server requirements You can configure three types of servers: • DHCP server: Avaya recommends that you install a DHCP server and do not use static addressing. Install the DHCP server • HTTP or HTTPS server:Administer the HTTP or HTTPS file server.

  • Page 61: Required Network Information

    The phone support specifying a list of IP addresses for a gateway/router, HTTP or HTTPS server, and Avaya call servers. Each list can contain up to 255 total ASCII characters, with IP addresses separated by commas with no intervening spaces. Depending on the specific DHCP server, the phone might support only 127 characters.

  • Page 62: Other Network Considerations

    SNMP is disabled by default. Administrators must start SNMP by setting the SNMPADD and SNMPSTRING parameters appropriately. For more information about SNMP and MIBs, see the IETF website. The Avaya Custom MIB for the deskphones is a part of the software distribution file available for download on the Avaya support site at http://www.avaya.com/support.
  • Page 63 The system does not count the packets as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 64 The implication for LAN administration depends on the values the deskphone user reports and the topology, loading, and QoS administration for the LAN. This information gives the administrator an idea of how network conditions affect the audio quality of the current call. Avaya assumes you have more detailed tools available for LAN troubleshooting.
  • Page 65 Received RTP, RTCP, SRTP, and SRTCP messages 500, 2070, or 4500 500 or 4500 Received IKE or IPsec messages (if NVIKEOVERTCP is 0 or 1) Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 66 Packets that the HTTP client of otherwise, for example, in a URL number the phone transmits after or because of use of WMLPORT Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 67 Transport Address field in the RCF message A port number specified in the SLA SLMPORT Transmitted SLA test results test request message messages Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 68 All IP phones that have WML Web applications support Transport Layer Security (TLS). The deskphone uses TLS to establish a secure connection to a HTTPS server, in which the upgrade May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 69 If an HTTP authentication for a backup or restore operation is successful and if the user ID, password, or realm used is different than the values currently stored in the phone, the new values will replace the currently stored values. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 70 Secure Shell Support The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 71 Enhanced Authentication Security Gateway Enhanced Authentication Security Gateway (EASG) is a challenge-response authentication and authorization solution used by Avaya service engineers. EASG is used to control the access and permissions of service engineers to the customer products. The table below lists the EASG parameters and supported values:...

  • Page 72: Communication Manager Administration

    Administering deskphones on Avaya Aura Communication Manager on page 78 Station administration on page 80 Administering features and CAs for all other IP deskphones on page 81 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 73: Call Server Requirements

    Connectivity for Avaya Communication Manager , 555-233-504. • On the Customer Options form, verify that the IP Stations field is set to Y (Yes). If it is not set to (Y), contact your Avaya sales representative. This guideline does not apply to the IP Softphone.
  • Page 74 Administering your phone Administering UDP port selection You can administer the phone from the Avaya Communication Manager Network Region which is form to support UDP port selection. For information about Avaya Communication Manager implementation, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504 on the Avaya Support website.

  • Page 75: Administering Voice Mail

    NAT does not imply support for Network Address Port Translation (NAPT). The phones do not support communication to the PBX through any NAPT device. NAT requires specific administration on the call server. A direct Avaya IP phone-to-Avaya IP phone call with NAT requires Avaya Communication Manager Release 3.0 or later software. For...

  • Page 76: Call Transfer Administration

    If Toggle Swap is pressed while the setup call appearance has ringback, the call server sends a broken flutter to the setup call appearance. If you press Toggle Swap while the May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 77: Call Conferencing

    Then the user must press Join to add the answered call to the conference. If the user does not want the incoming call to be May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 78: Administering Deskphones On Avaya Aura ® Communication Manager

    Administration Terminal (SAT) or by Avaya Site Administration. You must administer Avaya Aura Communication Manager on SAT or by Avaya Site Administration to optimize the phone user interface. The SAT provides the system-wide CM form and the particular page or screen that you need to administer for each feature.
  • Page 79 Network Regions form . Technically, G722 does not need to be first. What is needed, however, is that all the non media processor-supported codecs (G722, Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 80: Station Administration

    78 Station administration ® Administer the following station features on the Station form in Avaya Aura Communication Manager. The Station form comprises of several pages. You must set the features covered in this section to optimize the user interface.

  • Page 81: Administering Features And Cas For All Other Ip Deskphones

    If Quick Touch panel is disabled, 6 CAs display; switch to Features and scroll to see up to 12 feature buttons Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 82: Server Administration

    For additional information about administering the call server for IP Deskphones, see the following Avaya documents, available on the Avaya Support Web site: • Administrator Guide for Avaya Communication Manager, 03-300509. • Feature Description and Implementation for Avaya Communication Manager, 555-245-770. Related links Communication Manager Administration...

  • Page 83: Administering The Dhcp And File Servers

    Depending on administration, the DHCP server provides the following information to the IP Telephones: • An IP address of the IP Telephone • An IP address of the Avaya call server • An IP address of the HTTP or HTTPS file server • The subnet mask •...

  • Page 84: Dhcp Generic Setup

    DHCP Server Any DHCP application might work if the DHCP server is correctly configured. Note: Avaya does not assume responsibility for configuring your DHCP server. Contact your vendor or supplier for configuring the DHCP server correctly. Related links Server Administration...
  • Page 85 - Option 51: DHCP lease time. If the deskphone does not receive this option, the deskphone does not accept the DHCPOFFER. Avaya recommends a lease time of six weeks or greater. If this option has a value of FFFFFFFF hex, the system treats the IP address lease as infinite as required by RFC 2131, Section 3.3.
  • Page 86 Administering your phone Expired leases cause IP Deskphones to restart. Avaya recommends providing enough leases so the IP address of a IP deskphones does not change if you briefly take the phone offline. Note: The DHCP standard states that when a DHCP lease expires, the device must immediately cease using the assigned IP address.
  • Page 87 1. Ignore any parameters which the IP Deskphones do not support for setting through DHCP in option 242, or 2. Delete unused or unsupported IP Deskphone parameters to shorten the length of the DHCP message. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 88 SET HTTPDIR myhttpdir. The path relative to the root of the TLS or HTTP file server where IP Deskphones files are stored. If an Avaya file server is used to download configuration files over TLS, but a different server is used to download software files through HTTP, set the path of the Avaya server in the DHCP site-specific option, and set HTTPDIR again in the 46xxsettings.txt file with...
  • Page 89 TLSPORT Specifies the TCP port number for HTTPS file downloading. TLSSRVR Specifies the IP addresses or DNS names of Avaya file servers to download configuration files. Specifies that Transport Layer Security is used to authenticate the server. UNNAMEDSTAT Specifies whether the deskphone will attempt unnamed registration.

  • Page 90: Setting Up A Dhcpv6 Server

    About this task Important: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.
  • Page 91 To use HTTPS, you must download the trusted certificates to the phone, by using the TRUSTCERTS parameter. The deskphone authenticates the server certificate. If the HTTPS server is provided by Avaya and the HTTPS server certificate has Avaya Product root CA, the deskphone cannot download files and perform Backup/restore to this server, without downloading trusted certificates.

  • Page 92: Backup And Restore Processing

    For restore, the initiating process must supply only the backup file name. The file is requested from the server by an HTTP GET message. If successful, the file is returned to the initiating process. Otherwise a failure message is returned. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 93 Authorization request-header in each transmitted GET and PUT method. This method is intended for use by the Avaya IP Telephone File Server Application so that the phone requesting the file transaction can be authenticated. You can downloaded the Avaya IP Telephone File Server...

  • Page 94: About Ipv4 And Ipv6 Operation

    About IPv4 and IPv6 operation Important: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.

  • Page 95: Features Not Supporting Ipv6

    Features not supporting IPv6 The features and capabilities detailed in the following table are not available with IPv6 in H.323 software Release 6.0 or later: May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 96: Telephone Software And Application Files

    Note: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with the understanding that IPv6 is undergoing further refinement. It is strongly recommended that customers planning to deploy IPv6 first thoroughly evaluate it in a test environment that mimics the target live environment.
  • Page 97 Software files required to operate the phone are packaged together in either a Zip format or RPM/Tar format distribution package. Download the package appropriate to your operating environment to your file server from the Avaya Support website. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 98 Avaya recommends that you do not alter the upgrade script file because if Avaya changes the upgrade script file in the future, any changes you have made will be lost. Avaya recommends that you use the 46xxsettings.txt file to customize your settings instead. However, you can change the settings file name, if desired, as long as you also edit the corresponding GET command in the upgrade script file.

  • Page 99: Using The Group Parameter To Set Up Customized Groups

    Communication Manager Station Form. 3. After you assign the GROUP assignments, edit the configuration file to enable each phone of the appropriate group to download the proper settings. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 100: Administering Deskphone Options

    If you administer PROCPSWD as part of DHCP/HTTP administration, the value is stored and transmitted unencrypted. Therefore, PROCPSWD is not a high-security technique to inhibit a May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 101: H.323 Customizable System Parameters

    VPNTTS Important: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.
  • Page 102 This parameter applies only if the user has not changed the Automatic Gain Control from the deskphone menu. The changes made by the user are stored in the backup/ Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 103 Valid values are: • 0: The Agent Information Line presents agent-oriented information only. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 104 Access Code agents use to log out. Valid values are 1 to 4 dialable characters 0 through 9 plus star (*) and pound AGTSPKRSTAT For Avaya Call Center use only. Disables or enables the speakerphone permission flag. 1 ASCII numeric digit. Valid values are: 0 = Normal speaker operation; agent can activate or deactivate the Speakerphone.
  • Page 105 0 = Display the date and time on the top display line. AGTTRANSLTO For Avaya Call Center use only. A text string used along with other user-set text strings and translation parameters AGTTRANSLCLBK, AGTTRANSLPRI, AGTTRANSLPK,...
  • Page 106 AMADMIN “ ” (Null) WML-Application URI. The URI used to obtain the AvayaMenuAdmin.txt file for WML-applications under the A (AVAYA) Menu. Specify the HTTP server and directory path to the administration file. Do not specify the administration file name. APPNAME “...
  • Page 107 The default is 120 minutes (2 hours). Valid values range from zero to 999 minutes (16.65 hours). Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 108 “Z." uppercase are added as prefix in full width screen or as a suffix on the right column and a prefix on Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 109 60. CLBACKUPTIMESTAT Specifies whether Call Log entries will be backed up only after a minimum interval as specified by the value of Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 110 • 0: Displays both caller name and number. • 1: Displays the caller name but not number. • 2: Displays only the caller number but not the name. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 111 Specifies whether new values received via DHCPv4 or DHCPv6 are preferred when both are used. Valid values are: 4=DHCPv4 is preferred. 6= DHCPv6 is preferred. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 112 =1 Startup will not continue., DROPCLEAR VPN only. Specifies how clear IPsec packets are processed. One ASCII numeric digit. Valid values are: 0= Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 113 Valid values are 1, through 12. GUESTLOGINSTAT Guest login permission flag. If set to 1, the Guest Login option is listed on the Avaya Menu; if set to 0, the Guest Login option is not available. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323...
  • Page 114 HTTP server directory path. The path name prepended to all file names used in HTTP GET operations during initialization. Value: 0-127 ASCII characters, no spaces. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 115 4= Try IPv4 addresses first over DHCPv6 if DNS returns both types. 6= Try IPv6 addresses first over DHCPv4 if DNS returns both types. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 116 0 = IPv6 is disabled. 1 = IPv6 is supported/ enabled. Note: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.
  • Page 117 SNMP MIB. Events with the selected level and with a higher severity level are logged. Valid values are: 0=Disabled, 1=emergencies, 2=alerts, 3=critical, 4=errors, 5=warnings, 6=notices, 7=information, 8=debug. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 118 255 ASCII characters that contain the string $SERIALNO or $MACADDR. MYCERTDN “ ” (Null) Additional information for the Subject of a certificate request. 0 to 255 ASCII characters. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 119 IP address can be pre configured and saved in non-volatile memory. For more information, see VPN Setup Guide for 9600 Series IP Telephones,16-602968. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 120 • 1: OCSP_URI is used first and then the value from the OCSP field of the Authority Information Access (AIA) extension of the certificate is checked. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 121 Call Log or from Web pages. Range: 1 or 2 digits, from 3 to 13. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 122 (full-width) or two (each half-width) columns. Note: The PHNSCRCOLUMNS is enforced only if the user does not change the value in the Phone Screen Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 123 Value is a string that contains either of the following variables, along with other characters: • $SERIALNO: Is replaced by the serial number of the deskphone. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 124 Valid values are 1 to 6 Specifies the minimum quality level in which a low local network quality indication will not be displayed. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 125 Text string containing the 4-octet IP address of the RTCP monitor currently in use, in dotted decimal or DNS Name format (0-15 ASCII characters, no spaces). Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 126 SLMPORT 50011 Valid values are 6000 - 65535 Specifies the UDP port used to receive commands from the SLA Monitor server. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 127 Specifies whether the telephone will request and authenticate an identity certificate from the desktop computer during the TLS handshake for SSO. Valid values are: Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 128 1 = Use H.323 protocol 2 = Use SIP protocol Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 129 TCP port number used for HTTPS file downloading. 2 to 5 ASCII numeric digits. Valid values are 80 through 65535. Note that when the file server is on Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 130 VPN mode. Valid values are: • 0: Tags not allowed in the VPN mode. • 1: Tags allowed in the VPN mode. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 131: Single Sign On For Local Devices (Sson-Ld)

    When a user disconnects the laptop, the deskphone automatically unregisters or locks. If the user reconnects to the same deskphone, the deskphone automatically reregisters or unlocks. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 132: Administering A Vlan

    Administering a VLAN This section contains information on how to administer Avaya J100 Series IPPhones Avaya J100 Series IP Phones to minimize registration time and maximize performance in a Virtual LAN (VLAN) environment. If your LAN environment does not include VLANs, set the system parameter L2Q to 2 (off) to ensure correct operation.
  • Page 133 Regardless of the setting of L2Q, VLANTEST, or L2QVLAN, you must have administer DHCP on the phone so that the phone receives a response to a DHCPDISCOVER on making that request on the default (0) VLAN. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 134: About Dns Addressing

    Deploying EAP-TLS based authentication for phones using 802.1x and MD5 on page 137 Deploying EAP-TLS on phones running without any type of 802.1x authentication on page 138 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 135 When the phone is acting as a client, the phone transmits the identity certificate on request. The IP Deskphones support Media Encryption (SRTP) and use built-in Avaya certificates for trust management. Trust management includes downloading certificates and managing policies for additional trusted Certificate Authorities (CA).
  • Page 136 EAP-TLS. Before deploying EAP-TLS, you must set the phones to a default state that can be one of the following:. • Phones not running any type of 802.1x authentication May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 137 CA approves the request. Therefore, do not restart the phones until at least 2 minutes after approving the certificate enrollment May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 138 SCEP request to MYCERTURL. 5. Monitor the CA, to check whether all the phones that the system has upgraded, have enrolled their certificates with the CA. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 139: About Ieee 802.1X

    • Regardless of the DOT1X setting, the phone always properly directs unicast packets from the Authenticator to the phone or its attached PC as specified by the destination MAC address in the packet. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 140 The IP deskphone stores 802.1X credentials when the phone achieves successful authentication. Post-installation authentication attempts occur using the stored 802.1X credentials, without prompting the user for ID and password entry. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 141: About Link Layer Discovery Protocol (Lldp)

    Length-Value (TLV) elements specified in IEEE 802.1AB-2005, TIA TR-41 Committee - Media Endpoint Discovery (LLDP-MED, ANSI/TIA-1057), and Proprietary elements. LLDP Data Units (LLDPDUs) are sent to the LLDP Multicast MAC address (01:80:c2:00:00:0e). May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 142 DSCP Value. TIA LLDP MED Inventory – Hardware MODEL - Full Model Name. Revision TIA LLDP MED Inventory – Serial Phone serial number. Number Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 143 If VLAN Name causes the phone to change VLAN and the phone already has an IP Address the phone will release the IP Address and reset. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 144 The phones that support this will turn the phone backlight and the backlight of an attached Button Module on or off in response to this TLV. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 145: Administering Settings At The Phone

    • RESTART PHONE- Restart the deskphone in response to an error condition, including the option to reset parameter values. • SSON - To add site specific options. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 146: Administering Display Language Options

    LANGLARGEFONT is not null and if a language file for that value is used as the current user interface language. If neither condition is met, the Text Size option is not available to the user. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 147: Administering Dialing Methods

    Avaya Support website. Note: Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings, values, or text strings. Input methods: If the phone does not support a character input method, use ASCII instead. The acceptable input methods are as follows: •...

  • Page 148: Managing Applications On The Home Screen

    WMLHELPSTAT to 0. If WMLHOME is null and the value of WMLHELPSTAT is not 1, the deskphone does not display any WML items . Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 149 Top line Application lines Line buttons Selectable objects per line Application line height (in pixels) Softkeys per screen Navigation buttons Text input Color support Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 150: Administering Features On Softkeys

    The deskphone displays the feature buttons starting with Softkey 1 and continuing to the right in May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 151 The feature button softkey labels displayed to the user are those downloaded from the call server. If the user has personalized the labels, the deskphone displays the personalized labels. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 152 Auto-Ckt Assure account Acct act-tr-grp Cont Act admin Admin after-call After Call Work alrt-agchg Alert Agent alt-frl Alt FRL ani-requst ANI Request Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 153 Call Forwarding Enhanced check-in Check In check-out Check Out class-rstr clk-overid Clocked Override conf-dsp Conference Display con-stat Console Status consult Consult cov-cback Coverage Callback Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 154 Go To Cover group-disp Group Display group-sel Group Select grp-dn-dst Do Not Disturb Grp grp-page GrpPg headset Headset hundrd-sel Group Select # hunt-ne Hunt Group Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 155 MM CallFwd mm-datacnf MM Datacnf mmi-cp-alm MMI Circuit Pack Alarm mm-multnbr MM MultNbr mm-pcaudio MM PCAudio msg-retr Message Retrieve mwn-act Message Waiting Act. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 156 Scroll send-calls Send All Calls send-term Send All Calls-TEG serial-cal Serial Call serv-obsrv Service Observing signal Signal (name or ext.) split Split Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 157: Administering A Custom Screen Saver

    SCREENSAVERON. The phone removes the screen saver whenever you reset the idle timer. If the value of SCREENSAVERON is “0”, the phone does not display either the standard Avaya screen saver or any customized screen saver you specify in the SCREENSAVER system parameter.

  • Page 158: About Administering Audio Equalization

    2. If the deskphone does not download a valid file, either because no file exists, or because the downloaded file exceeded one or more of the pixel count limits, or because the image is not a valid JPEG image, the deskphone uses the Avaya-specific screen saver. About administering audio equalization The Federal Communication Commission (a branch of the US Government) in its Part 68 standard, has made Hearing Aid Compatibility (HAC) a mandatory requirement.

  • Page 159: Configuring Phone Based Auto-Answer

    AUTOANSSTAT is independent of any call center parameter or status, it functions regardless of whether an agent is logged in or not. AUTOANSSTRING Parameter Name and (default value): AUTOANSSTRING('') Valid Values: 0-15 ASCII characters May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 160 Specified and does not match No auto-answer on either PCAs or BCAs. Not specified Auto-answer is attempted on both PCAs or BCAs only for Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 161: Administering Backup And Restore

    BRURI. The file is sent to the server by an HTTP PUT message, with appropriate success or failure confirmation. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 162 Authorization request-header in each transmitted GET and PUT method. This is intended for use by the Avaya IP Telephone File Server Application (which can be downloaded from the Avaya support Web site) so that the phone requesting the file transaction can be authenticated.
  • Page 163 Administering Deskphone Options • TLS_RSA_WITH_AES_128_CBC_SHA If the digital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate, the call server registration password of the phone is included as the credentials in an Authorization request-header for each transmitted PUT (backup) and GET (for restore) method.
  • Page 164 Call Log Data Time/Date Format OPTAGCHAND Handset Automatic Gain Control OPTAGCHEAD Headset Automatic Gain Control OPTAGCSPKR Speaker Automatic Gain Control OPTAUDIOPATH Audio Path Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 165 • That value corresponds to an application that OPSTAT indicates should not be changed. This method prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 166 • The existence of invalid data does not constitute a failed retrieval. The success of the retrieval process requires the phone to get the backup file and successfully restore valid data. Related links Administering backup and restore on page 161 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 167: Administering Applications And Options

    Administering Applications and Options Administering Applications and Options Avaya IP Phone includes various application settings that you must configure to activate an application for end users. Customizing Applications and Options The phone has some unique and powerful capabilities that take advantage of the display and access to LAN facilities.

  • Page 168: Setting The Application Status Flag

    When you change the location of the deskphone and the relocated deskphone resets, it retains its Contact entries, like Concierge, but does not allow the user to create new entries. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 169: Administering The Avaya Menu

    If WML applications are installed and the system parameter AMADMIN is set in the settings file: • The WML applications appear in the first-level Avaya menu. • The first level Avaya menu includes a single entry (Phone Settings) that leads to a screen containing choices for Options & Settings and Network Information.
  • Page 170 ## ## AVAYA MENU CONFIGURATION FILE TEMPLATE ## ############################################################ ## This file is to be used as a template for configuring the ##Avaya Main Menu. See the Avaya IP Deskphone H.323 ##Administrator Guide for details. Both are available on ##support.avaya.com ## ##Since the AMICON parameter applies only to touch screen phones, it is not shown in the sample below.
  • Page 171 ##AMDATA04= ##AMTYPE05= ##AMLBL05= ##AMDATA05= ##AMTYPE06= ##AMLBL06= ##AMDATA06= ##AMTYPE07= ##AMLBL07= ##AMDATA07= ##AMTYPE08= ##AMLBL08= ##AMDATA08= ##AMTYPE09= ##AMLBL09= ##AMDATA09= ##AMTYPE10= ##AMLBL10= ##AMDATA10= ##AMTYPE11= ##AMLBL11= ##AMDATA11= ##AMTYPE12= ##AMLBL12= ##AMDATA12= May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 172: Administering Guest Users

    The guest user can log in to a phone that is across the country from the home location or one in the office near home office. You administer permission for guest login by setting the system parameter GUESTLOGINSTAT to 1 (permitted), that displays the Guest Login option on the Avaya “A” Menu.
  • Page 173 You can administer the Backlight Off icon on a IP deskphone softkey. The behavior of backlight for any adjunct button module depends on the backlight of the phone to which you attach the button module. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 174: Chapter 5: Maintaining Avaya Ip Phone

    TRUSTCERTS parameter. • Updated MIB file. • A file named release.xml that is used by the Avaya Software Update Manager application. The Zip distribution packages includes a signatures directory. The signatures directory contains SHA-1 and SHA-2 signature files, and a certificate file for the Utility server.

  • Page 175: Downloading Software Packages

    You can use the upgrade file and the application files included in the Software Distribution Package that Avaya provides to upgrade the phones. Do not modify the upgrade files. You must save all the essential files on your file server. When you download a new release onto a file server that has an existing release: 1.

  • Page 176: Contents Of The Settings File

    You might want to open the default file and administer the options to add useful functionality to your Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file and named as the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP phones can operate without this file.

  • Page 177: 46Xxsettings Parameters Retained During Reboot

    HTTP. This process happens when you initially download the script file template from the Avaya Support website, before you make any changes. When the settings file contains no setting changes, the phone does not go back to the upgrade script file.

  • Page 178: Changing The Signaling Protocol

    # CALLCENTER {specify settings unique to Group 1} goto END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 179: Adjusting Contrast On Button Module

    The phone displays the options as shown in the following table: Options available for AGC Status Handset Auto Gain control Headset Auto Gain Control Speaker Auto Gain Control May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 180: Setting Handset Audio Equalization

    Local Procedure has explicitly selected TIA-810/920 and S004. 3. Press Save to store the new setting and display the Craft Procedures screen. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 181: Changing The Group Identifier

    2. In the Group text box, enter a valid Group value from 0 to 999. 3. Press Save to store the new setting. The deskphone displays the Craft Procedures screen. The deskphone displays the Craft Procedures screen. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 182: Chapter 6: Upgrading The Device

    1. Go to the Avaya Support website. 2. In the Enter Your Product Here field, enter Avaya J100 Series IP Phones . 3. In the Choose Release field, click the required release number. 4. Click the Downloads tab. The system displays a list of the latest downloads.

  • Page 183: Upgrading The Device Manually

    Upgrading the device manually About this task Use the Avaya-provided upgrade script files and the application files that are included in the zip files to upgrade the phones. Ensure that all the files are together on the file server. Do not modify the files.

  • Page 184: Downloading Text Language Files

    For example, you might want to restrict Call Center agents from being able to log off, which might be an essential capability for "hot-desking" May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 185 Group 0} goto END # GROUP1 {specify settings unique to Group 1} goto END # GROUP2 {specify settings unique to Group 2} # END {specify settings common to all Groups Related links Upgrading the device on page 182 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 186: Chapter 7: Troubleshooting

    • Use the ADDR option to verify IP addresses. 3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya Media Server, make a note of the last message displayed.

  • Page 187: Correcting A Power Interruption

    Note: For VPN-related error and status messages, see the VPN Setup Guide for 9600 Series IP Telephones, 16-602968. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 188 CAUSE: The phone receives a reply message with a Status Code option that (with message) contains a status-code of 1 which means UnspecFail or a reply in response to a Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 189 IP phone has an H.323 station extension administered, in accordance with switch administration instructions. Since the IP phones are not Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 190 RESOLUTION: Contact Avaya to upgrade your license. Limit Error CAUSE: The call server has reached its limit of IP stations. RESOLUTION: Un-register phones that are not in use, or contact Avaya to upgrade your license. NAPT Error CAUSE: A device between the phone and the call server is invoking Network address Port Translation (NAPT), which the phone do not support.

  • Page 191: Operational Errors And Status Messages

    IP phone applications. Most of the problems reported by phone users are LAN-based, where Quality of Service, server administration, and other issues can impact end-user perception of IP phone performance. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 192 Follow POE guidelines to troubleshoot POE related problems. AND power to the phone Loss of path to the Avaya call server, expiry of DHCP is normal and the phone lease, or unavailable DHCP server when telephone might have gone through attempts to renegotiate DHCP lease.
  • Page 193 RESOLUTION: Try different On or Off settings for the or at the beginning of a AGCHAND, AGCHEAD, and AGCSPKR parameters. call, or when a call goes Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 194 CAUSE: UNIX and LINUX systems use case-sensitive addressing and file labels. RESOLUTION: Verify the file names and path in the script file are accurately specified. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 195 The user reports that button module buttons are CAUSE: Improper administration on the call server. not labeled properly. Table continues… May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 196: Lldp Troubleshooting

    2. The phone displays the Waiting for LLDP message when both the HTTP and HTTPS Server IP address are not administered. To administer the HTTP and/or HTTPS server, May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 197: Lldp Setup And Troubleshooting Steps

    MCIPADD xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the Call Server IP address. 2. Verify that the 96xxupgrade.txt file contains the line GET 46xxsettings.txt as the last command line of the upgrade file. May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 198: Proposed Solution For Lldp-Configured Deskphones

    For LLDP-configured deskphones, activate the switch the deskphone is connected to for LLDP. This is currently only possible with Extreme switches. Activating the switch for LLDP enables the switch to send appropriate IP addresses using Avaya/Extreme Proprietary HTTP and/or HTTPS Server and/or Call Server TLVs.

  • Page 199: Secure Shell Support

    For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer Secure Shell Support The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance.
  • Page 200 Auto select any idle appearance administration ....deployment process Avaya ................. initial setup and connectivity .........22 Avaya Menu Administration File Template ......169 device upgrade ..............DHCP generic setup May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 201 Features, Administering on Softkeys ......... Local administrative procedures .......... files local craft procedures ............configuration ..............logoff procedure ..............settings LOG Procedure ..............41 language ..............50 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 202 Send All Calls (SAC) administration ........call server initialization ..........52 server file server initialization ..........requirements ..............60 initialization to DHCP server .........50 settings file ................98 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 203 UDP/TCP Port Utilization .............64 unnamed registration ............. 28, upgrade manual ................183 upgrading ................98 VLAN administering .............. VLAN Default Value ............VLAN detection ..............133 VLAN tagging ..............132 May 2018 Installing and Administering Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

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