Avaya J100 Manual
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Avaya J100 Manual

Expansion module for sip
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Using Avaya J100 Expansion Module for
SIP
Release 4.1.3
Issue 1
January 2024

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Summary of Contents for Avaya J100

  • Page 1 Using Avaya J100 Expansion Module for Release 4.1.3 Issue 1 January 2024...
  • Page 2 Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
  • Page 3 (or such successor site equipment according to the instruction manual. as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
  • Page 4 ™ The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. LLC is under license. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

  • Page 5: Table Of Contents

    Common troubleshooting scenario Chapter 6: Resources...................... 25 .............. 25 Finding documents on the Avaya Support website .................  25 Avaya Documentation Center navigation .................... 26 Viewing Avaya Mentor videos January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...
  • Page 6 .......................... 27 Support January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document is intended for end users and provides an overview of the features available on Avaya J100 Expansion Module for SIP firmware. It also describes procedures to set up Avaya J100 Expansion Module functionalities. Change history...

  • Page 8: Chapter 2: Overview

    Avaya J100 Expansion Module and the corresponding lines of the phone. You can connect a maximum of three expansion modules to Avaya J169/J179 IP Phone and two expansion modules to Avaya J189 IP Phone. Avaya J189 IP Phone also has a secondary screen that behaves as an inbuilt module.
  • Page 9 Avaya J100 Expansion Module overview The following table shows the number of feature keys available on the J100 phone models and JEM24s: Phone Feature Feature Feature Feature Feature Feature model keys keys keys keys keys keys accessible accessible accessible accessible...

  • Page 10: Physical Layout

    Overview Physical layout January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

  • Page 11: Avaya J100 Expansion Module Icons

    LED is lit permanently. Avaya J100 Expansion Module icons Avaya J100 Expansion Module uses the icons of the phone model it is attached to. Note: The icons of Avaya J100 Expansion Module attached to Avaya J169 IP Phone are grayscaled.

  • Page 12: The Expansion Module Lines And Icons In Ccms Mode

    Overview The expansion module lines and icons in CCMS mode In the IP Office environment, Avaya J169/J179 IP Phones use CCMS over SIP mode which provides an extended feature set. ® In the Avaya Aura environment, the lines are numbered in rows. You can scroll from the top right line to the top left one, then you are switched to the row below.

  • Page 13: Chapter 3: Call Operations

    LED. Procedure Do one of the following: • Press the flashing line button on Avaya J100 Expansion Module to activate the default audio device and answer the call. • Pick up the handset.

  • Page 14: Answering A Call When On Another Call

    Some feature labels might be preset by the system administrator. Procedure On the Avaya J100 Expansion Module, press the labelled line button next to the feature you want to enable or disable. The LED flashes green or red depending on whether the feature is enabled or disabled.

  • Page 15: Accessing Applications

    Accessing applications Procedure On the Avaya J100 Expansion Module, press the labelled line button next to the application you want to access. Avaya J100 Expansion Module will display the application screen or activate the selected application immediately.

  • Page 16: Chapter 4: Settings

    Chapter 4: Settings Customizing the display You can set the display mode, a customized screen saver and background image for Avaya J100 Expansion Module (JEM24). Your administrator provides access to set these images. You can set the background and screen saver image of the JEM24 using the: •...

  • Page 17: Setting A Background Image Unique To Jem24 Display

    Setting a background image unique to JEM24 display About this task Use this procedure to set a custom background image for Avaya J100 Expansion Module (JEM24). You can set a built-in image or a custom image for your JEM24 display. Contact your administrator to upload custom background images to the phone.

  • Page 18: Setting The Custom Screen Saver Image

    4. Scroll to Background, and press Select. 5. Select Module Display. You can set a background image for Avaya J100 Expansion Module. You can use either the built-in images or a custom image from the image list. 6. Scroll to the new image.

  • Page 19: Adjusting The Expansion Module Brightness

    4. Scroll to Screen saver, and press Select. 5. Select Module Display. You can set a screen saver for Avaya J100 Expansion Module. You can use either the built-in images or the custom image from the image list. 6. Scroll to the new image.

  • Page 20: Customizing Keys

    Relabeling a key About this task Avaya J100 Expansion Module labels are preset by the system administrator. You can change these labels as required. The first 24 keys are to customize the phone display screen. Keys 25 — 48 are to customize active page 1 of the button module.

  • Page 21: Moving A Key

    5. Scroll to Customize key and press Select. 6. Scroll to the button key you want to delete and press Delete. 7. In the confirmation window, press Delete. January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

  • Page 22: Restoring Customized Keys To Default

    3. Scroll to Phone and press Select. 4. Scroll to Phone keys customization and press Select. 5. Scroll to Restore and press Select. 6. In the confirmation window, press Restore. January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

  • Page 23: Chapter 5: Troubleshooting

    4. Scroll to Button modules, and press Select. The phone displays the name, software version, and current status of the expansion module. The status can be Connected, Disabled, Upgrading or empty. January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

  • Page 24: Common Troubleshooting Scenario

    • Avaya J100 Expansion Module display screen is dark. • The expansion module lines are not displayed. • The action on Avaya J100 Expansion Module does not cause the corresponding result on the phone. • The action on the phone does not cause the corresponding result on Avaya J100 Expansion Module.

  • Page 25: Chapter 6: Resources

    For some programs, the latest customer documentation is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 26: Viewing Avaya Mentor Videos

    Some functionality is only available when you log in to the website. The available functionality depends on your role. Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...
  • Page 27 Support About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/ and do one of...
  • Page 28 ............22 Display Mode setting ................display settings setting text size .............19 screen saver image ............. document changes ..............searching for content ............January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...
  • Page 29 ..........screen saver image .........18 sharing content ..............sort documents by last updated ...........25 support .................27 troubleshooting common steps .............. videos .................. watch list ................January 2024 Using Avaya J100 Expansion Module for SIP Comments on this document? infodev@avaya.com...

This manual is also suitable for:

J129J139J159J169J179J189

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