Page 1 Installing and Administering Avaya J100 Series IP Phones Release 4.0 Issue 2 December 2018...
Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
Page 4 This device complies with Industry Canada licence-exempt RSS Avaya to be used with the equipment. If you use any standard(s). Operation is subject to the following two conditions: other equipment, it may cause failures, malfunctioning, 1. This device may not cause interference, and or fire.
Page 5 Device Usage Consent By using the Avaya device you agree that Avaya, from time to time,may collect network and device data from your device and may use suchdata in order to validate your eligibility to use the device.
Page 6: Table Of Contents
Contents Chapter 1: Introduction......................11 ..........................11 Purpose Chapter 2: Avaya J100 Series IP Phones overview............. 12 ....................12 J100 Series IP Phone models ......................13 Hardware specifications ......................14 Power specifications ......................... 15 Supported codecs ......................... 16 Safety instructions .......................
Page 7 SIP phone administration on Communication Manager ..................133 Administering emergency numbers ..............134 SIP phone administration on Session Manager ......................... 135 About controllers Chapter 7: Security....................... 136 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 8 Multiple Level Precedence and Preemption ....................... 166 MLPP configuration ........................167 Call Forward ..........168 Configuring Call Forwarding on the phone web interface ..................168 Call Forwarding configuration December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 9 Device upgrade process ............189 User profile backup on Personal Profile Manager (PPM) ................. 189 User profile parameters for backup ™ ........................ 190 SLA Mon agent December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 10 Documentation ............275 Finding documents on the Avaya Support website ................275 Avaya Documentation Portal navigation ....................276 Viewing Avaya Mentor videos ..........................277 Support December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 11: Chapter 1: Introduction
Chapter 1: Introduction Purpose This document focuses on preparing Avaya J100 Series IP Phones for installation, initial administration, and administration tasks. This document is intended for the administration engineers or support personnel who install, administer, and maintain Avaya J100 Series IP Phones.
Page 12: Chapter 2: Avaya J100 Series Ip Phones Overview
Chapter 2: Avaya J100 Series IP Phones overview Avaya J100 Series IP Phones provide a range of applications and features for unified communications. The phones leverage the enterprise IP network and eliminate the need of a separate voice network. The phones offer superior audio quality with the amplified handsets and customization with low power requirements in a Session Initiation Protocol (SIP) environment.
Page 13: Hardware Specifications
A SIP-based phone with a color display that supports eight call appearances with four lines of call display. The phone can also support up to three button modules each supporting 24 application lines. Hardware specifications Avaya J100 Series IP Phones support the following hardware specifications: Standard J129 J139 J169...
Page 14: Power Specifications
Power GSPPoE power adapter Power specifications Avaya J100 Series IP Phones can be powered using Power over Ethernet (PoE) or 5V DC adapter. You must purchase the power adapter separately. ® Avaya J100 Series IP Phones are ENERGY STAR compliant.
Page 15: Supported Codecs
• 5V DC adapter for three button modules. Note: Use 5V DC adapter if you simultaneously connect a Wi-Fi module along with one or more button modules. Supported codecs Avaya J100 Series IP Phones supports the following codecs and call control protocol: Codecs J129 J139 J169 J179...
Page 16: Safety Instructions
• Follow all warnings and instructions marked on the phone. • Do not immerse Avaya J100 Series IP Phones in water and do not use the phone when you are wet. If you accidentally drop the phone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack.
Page 17: Avaya J100 Expansion Module Upgrade
24 / 72 (24 on each page) No / Yes Note: If an Avaya J100 Expansion Module is attached to the Avaya J169 IP Phone, the display screen changes to gray scale. Avaya J100 Expansion Module upgrade You can upgrade the Avaya J100 Expansion Module firmware to a new version using Avaya J100 Series IP Phones software distribution package.
Page 18: Debugging The Expansion Module
Note: The maximum size of Avaya J100 Expansion Module log file is 5 Mb. When this size is exceeded, a bak prefix is added to its file name, for example, BMLog_bak.txt. The initial .txt file is cleared and writing starts from the beginning.
Page 19 The full list of available log levels and their description is provided in your 46xxsettings.txt file. View allowed values for the LOCAL_LOG_LEVEL parameter. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 20 Avaya J100 Series IP Phones overview Command Description trigger_phone_report To generate a log report for the selected expansion module, for example: trigger_phone_report 1 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 21: Chapter 3: Phone Installation
VLAN and LLDP functionalities are not supported over a wireless network. J100 wireless module Avaya J129 IP Phone and Avaya J179 IP Phone support wireless module. The wireless module is an optional component and you can order this module separately.
Page 22 2. To remove the module panel, slide the panel out in the direction of the arrow. 3. Insert the J100 Wireless Module to the edge connector. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 23 Hardware setup 4. Use the Phillips #1 screwdriver to fasten the module. 5. Slide the module panel inward to close. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 24 • 1: Phone connects to Ethernet network, unless manually switched to Wi-Fi • 2: Phone connects to the Wi-Fi network with the SSID defined Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 25 Specifies the ISO country code representing the Wi-Fi regulatory domain. WLAN_ENABLE_80211D Enables the phone to configure its Wi-Fi regulatory domain to match the 802.11d. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 26 WLAN_SECURITY is set as wpa2e. Value operation: • PEAP • TLS WLAN_WPA2E_IDENTITY Specifies the 802.1x name of pre- configured Wi-Fi network. This parameter is applicable if Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 27 SET WLAN_DSCPSIG Specifies the layer 3 Differentiated Services (DiffServ) Code Point for signaling frames generated by the telephone. Valid value is from 0 to 63. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 28: Wall Mounting Avaya J100 Series Ip Phones
Wall mounting Avaya J100 Series IP Phones About this task The wall mounting procedure for all Avaya J100 Series IP Phones is similar. Wall mounting brackets look different for Avaya J169/J179 IP Phone and Avaya J129 IP Phone. You can order the kit separately, using the part numbers that correspond to the phone model. For example, the part number of the wall mount bracket is 700512707.
Page 29: Wall Mounting Avaya J100 Expansion Module
29 Wall mounting Avaya J100 Expansion Module About this task Wall mounting procedure for an Avaya J100 Expansion Module is similar to the one for Avaya J100 Series IP Phones. December 2018 Installing and Administering Avaya J100 Series IP Phones...
Page 30 Phone installation You can order the wall mounting bracket for Avaya J100 Expansion Module separately, along with the kit. The part number of the wall mount bracket is 700514338. Before you begin Obtain the following items: • Wall mounting kit that contains a wall mount bracket.
Page 31: Software Installation
Software installation 3. Attach the Avaya J100 Expansion Module to the wall mount bracket by inserting the upper tab of the wall mount bracket into the slot on the back of the expansion module. 4. Attach the phone to the wall mount bracket. See...
Page 32 DES to get the configuration server URL. The following diagram shows the flow of DES discovery procedure: December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 33 Config URL config URL found? Config URL found? Code Connect to Connect to Enrollment config URL config URL code? Cancel Prompt for Config URL Success? Done December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 34 • Has one of the following specifications: - 802.3af PoE - 802.3af PoE injector You can also power the phone using the Avaya DC 5 volt AC power adapter which you can order with the device. December 2018 Installing and Administering Avaya J100 Series IP Phones...
Page 35 Session Border Controller 7.0 or later • If applicable, IP Office IPO 11.0.0 or later • A DHCP server for providing dynamic IP addresses to the Avaya J100 Series IP Phones. ® • A file server, an HTTP, HTTPS, or the Avaya Aura...
Page 36 Communi c ati o n Profi l e File Server DHCP File Server NTP Server NTP Server DHCP Server Configure security Unpack and assemble Connect IP Phone to the network certificates December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 37 Login Name Localized Display Name Endpoint Display Name Language Preference Time Zone Presence Profile System IM Gateway SIP Entity Publish Presence with AES collector Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 38 Settings file. HTTP server or TLS Set the appropriate file server server address in the 46xxsettings.txt file, LLDP and DHCP. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 39 Software installation Note: For information about IP Office preinstallation data gathering, see Avaya IP Office Platform 10.0 SIP Telephone Installation Notes. Installing the phone Before you begin You must do the following: • Configure the file server. • Download and extract the firmware zip file to your file server.
Page 40 For more information about IP Office specific installation, see the following IP Office documents: ™ • Avaya IP Office Platform Solution Description ™ • Avaya IP Office Platform Feature Description December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 41: Chapter 4: Configuring The Phone Using Web Interface
You can enable or disable access to the web interface only in third-party call control set up. 6. Scroll to Web on HTTP, and Toggle to Yes. 7. Press one of the following: • Save • OK December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 42: Enabling Web Interface Access Through The Settings File
7. Scroll to Phone. The IP address is displayed next to the Phone. Related links Enabling access to web interface of the phone on page 41 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 43: Logging In And Logging Out Of The Web Interface
7. To log out of the web UI, click Logout. Configuring network settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator.
Page 44: Network Settings Field Description
Valid value must be in the DNS name format. The default value is empty. ICMP Destination Unreachable Message Control Specifies the type of the ICMP destination unreachable messages. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 45 Web Server On HTTP Specifies whether HTTP access to the web interface is enabled or disabled. The options are: • Yes (default) • No Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 46: Configuring Ethernet Settings
Configuring network settings on page 43 Configuring Ethernet settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click Ethernet.
Page 47: Ethernet Settings Field Descriptions
Address, Subnet Mask, and Gateway IP Address fields manually. Continue to use DHCP Specifies whether the DHCP information can be used after the lease information after lease expiry expires. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 48 Specifies the IPv6 address of the phone. Value format: eight groups of four hexadecimal digits. The default value is null. IPv6 Link Local Address Specifies the link local address. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 49 • With proxy logoff • Disabled Authentication Method Specifies the authentication method to be used by 802.1X. The options are: • MD5 (default) • TLS Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 50 Specifies the layer 3 Differentiated Services (DiffServ) code point for audio frames generated by the phone. The valid value is an integer from 0 to 63. The default value is 46. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 51 PC Ethernet auto-MDIX Specifies the status of the auto-MDIX on PHY2. The options are: • Enable (default) • Disable Related links Configuring Ethernet settings on page 46 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 52: Configuring Wi-Fi Settings
Configuring the phone using web interface Configuring Wi-Fi settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click Wi-Fi.
Page 53 • 4 IP Configuration Use DHCP Specifies whether DHCP is used in the Wi-Fi network. The options are: • Yes (default) • No Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 54 26 hexadecimal digits for 128 bit keys. The default value is empty. WEP Key 2 Specifies the WEP key values for the Wi-Fi network. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 55 Specifies the type of EAP Phase 2 authentication method. The options are: • None (default) • MSCHAPV2 Authentication Identity Specifies the authentication identity. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 56 The valid value is an integer from 0 to 63. The default value is Related links Configuring Wi-Fi settings on page 52 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 57: Configuring Sip Settings
Configuring SIP settings Configuring SIP settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click SIP.
Page 58 Specifies the FQDN or the IP address, HTTP or HTTPS mode and the port of the XSP server. The valid value is a string of 0 to 255 ASCII characters. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 59 Note: ® This is an Avaya Aura setting which is ignored in the 3PCC environment. The options are: • Yes (default) • No Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 60 The valid value is an integer from 4 to 3,600. The default value is 32 seconds. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 61 Specifies whether the G.711u law codec is enabled. The options are: • Disable • Enable (default) G.711a law Specifies whether the G.711a law codec is enabled. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 62 Protocol Extended Reports (RTCP XR) (RFC 3611) is sent as part of the RTCP packets to a remote peer or an RTCP monitoring server. The options are: • Yes • No (default) SRTP Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 63 Specifies the maximum retransmit interval in milliseconds for non-INVITE requests and INVITE responses. The valid value is an integer from 2,000 to 40,000. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 64 PPM before it stops connecting to the PPM server. The valid value is an integer from 1 to 30. The default value is 15 attempts. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 65 Possible values are: • reg • dialog • mwi • ccs • message-summary, which is identical to mwi • avaya-ccs-profile, which is identical to ccs Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 66: Configuring Settings
Configuring SIP settings on page 57 Configuring Settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click Settings.
Page 67: Settings Field Descriptions
Settings field descriptions Language Name Description Language Available Language File Specifies the name of the default system language file used in the phone. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 68 Forward (Unconditional/Busy) features when both are activated by the user. The options are: • Yes • No (default) Auto Answer Specifies the status of the Auto Answer feature. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 69 SIP User Logout Specifies whether the Logout feature is provided to the user. The options are: • Do Not Allow • Allow (default) Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 70 • One number (default) Contacts Local Contacts Specifies whether to enable or disable the Contacts application on the phone. The options are: • Do Not Allow Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 71 The options are: • Do Not Display • Display without Confirmation • Display with Confirmation (default) Phone Lock Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 72 • 4 – Voicemail Value format: numbers from 0 to 4 and a comma (,). The default value is “0,1,2”. Branding Volume Specifies the volume level at which the Avaya audio brand is played. The options are: • 12db below nominal •...
Page 73 • Disable • Enable (default) Handset Sidetone Level Specifies the level of side tone in the handset. The options are: • Normal level (default) Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 74 SIP INVITE. The valid value is an integer from 0 to 10. The default value is 5 seconds. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 75 The valid value is up to 2 dialable characters. The default value is 9. Value format: digits from 0 to 9, *, #. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 76 Controls whether the Precedence soft key should be displayed on idle line appearances on the phone screen. The options are: • Disable • Enable (default) Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 77 CCMS Media Preservation Specifies whether a call will be preserved when there is no SIP connectivity to IP Office. ® This setting is applied only in the Avaya Aura environment. The options are: • Disable • Enable (default) Preserved Call Duration Specifies the time interval in minutes during which the call is preserved.
Page 78: Configuring Date And Time
Configuring Settings on page 66 Configuring date and time About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 79 - t represents one character for the time zone to which the changes are applied. For example, “L” for local time or “U” for Universal Time. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 80: Configuring Management Settings
• Reset to Default: To revert to the default values. Configuring management settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator.
Page 81: Management Settings Field Descriptions
The valid value is a sting of up to 127 ASCII characters without spaces. The default value is empty. HTTP Port Specifies the HTTP port address. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 82 Browse to browse your local PC or any PC connected to the network. Select the file and click Import. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 83: Changing The Password Of The Web Interface And The Phone Admin
Your password must contain at least 2 digits. You can use special characters such as: tilde (~), exclamation mark (!), at (@), pound (#), dollar ($), percent (%), carat December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 84: Debugging
Re-enter your new password in the Confirm Password field. d. Click Save. Debugging About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator.
Page 85: Debugging Field Descriptions
Audio for generating audio logs. The default value is empty. Enhanced Debugging Specifies the status of enhanced debugging. The options are: • Enable Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 86 Specifies the file name or the URL for a custom SSH banner file. The valid value is a string of up to 255 ASCII characters. The default value is empty. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 87 • Disable (default) • Enable • Controlled from Admin Menu Device Performance Specifies whether the SLA Monitor agent supports access to phone Monitoring performance data. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 88: Configuring Certificates
Debugging on page 84 Configuring certificates About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click Certificates.
Page 89: Certificates Field Descriptions
The default value is empty. Online Certificate Status Protocol (OCSP) Enable OCSP Specifies the status of OSCP. The options are: • Disable (default) • Enable Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 90 Specifies the hashing algorithm for an OCSP request. value operation. discuss The options are: • SHA-1 (default) • SHA-256 Use OCSP Caching Specifies whether OCSP caching is in use. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 91 • Poll SCEP server periodically in background • Wait until a certificate is received or rejected (default) SCEP Password Specifies a challenge password to use with SCEP. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 92: Configuring Environment Settings
Configuring certificates on page 88 Configuring Environment Settings About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator. 2. In the navigation pane, click Environment Settings.
Page 93: Configuring Background And Screen Saver Of The Phone
• Reset to Default: To revert to the default values. Configuring Background and Screen Saver of the Phone About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator.
Page 94: Background Image And Screen Saver Field Description
The default value is empty. Related links Configuring Background and Screen Saver of the Phone on page 93 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 95: Configuring Calendar Of The Phone
Configuring Calendar of the phone Configuring Calendar of the phone About this task Avaya J100 Series IP Phones display the details of the configuration fields in the Description section. Procedure 1. Log in to the web interface as an administrator.
Page 96: Restarting Your Phone Through Web Interface
3. In the confirmation window Phone will restart and reset all parameters values to factory default if in idle state. Do you want to continue?, click OK. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 97: Chapter 5: Configuring Servers And Vlan
Chapter 5: Configuring servers and VLAN Server configuration To install Avaya J100 Series IP Phones in your telephony environment, you must configure the following servers: • DHCP server: To dynamically assign IP addresses to the devices and provide the device configuration parameters.
Page 98 Network server / parameters Switch (LLDP) for provisioning Avaya Aura ® System Manager ® Figure 1: Diagram: Phone setup in Avaya Aura environment December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 99 For HTTPS connections, you must initially install a trust certificate through an HTTP server and then transfer to an HTTPS server. Ensure that the TRUSTCERTS parameter includes the root CA certificate of the HTTPS file server identity certificate. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 100 Note: From IP Office R 10.0 SP3 or later, the software distribution package for the Avaya J100 Series IP Phones is part of the IP Office admin CD. SIP software distribution package contains: • One or more software files •...
Page 101 1. Go to the Avaya Support website. 2. In the Enter Your Product Here field, enter Avaya J100 Series IP Phones . 3. In the Choose Release field, click the required release number. 4. Click the Downloads tab. The system displays a list of the latest downloads.
Page 102 The Avaya-provided upgrade file includes a line that tells the phones to GET 46xxsettings.txt. This line cause the phone to use HTTP/HTTPS to attempt to download the file specified in the GET command.
Page 103 Procedure 1. On the file server, go to the directory of the Settings file. 2. Open the Settings file in a text editor. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 104: Dhcp Server Configuration
DHCP server configuration You can configure the DHCP server to: • Dynamically assign IP addresses to Avaya J100 Series IP Phones. • Provision phone and site-specific configuration parameters through various DHCP options. In a Device Enrollment Services (DES) environment, the DHCP server is primarily used to assign IP addresses to the phones.
Page 105: Configuration Through Lldp
MAC address of the device. Basic Mandatory Time-To-Live 120 seconds. Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 106 File Server IP Address. Subtype = 6. Avaya Proprietary 802.1Q Framing 802.1Q Framing = 1 if tagging or 2 if not. Basic Mandatory End-of-LLDPDU Not applicable. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 107: Tlv Impact On System Parameter Values
L2QVLAN - Set to the VLAN ID in the TLV. L2QAUD - Set to the Layer 2 Priority value in the TLV. DSCPAUD - Set to the DSCP value in the TLV. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 108: Configuration Through Dhcp
The obtain network and configuration information using DHCP protocol. You can configure the DHCP server to provide the following information to the device: ® • Avaya Aura Session Manager address. • IP address • Subnet mask December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 109: Dhcp Site Specific Option
HTTP server, do not use the HTTPDIR=<path>. HTTPPORT Sets the TCP port used for HTTP file downloads from non-Avaya servers. The default is HTTPSRVR IP addresses or DNS names of HTTP file servers used for downloading settings, language, and firmware files during startup.
Page 110: Dhcp Options
Destination TCP port used for requests to https server in the range of 0 to 65535. The default is 443, the standard HTTPS port. TLSSRVR IP addresses or DNS names of Avaya file servers used to download configuration files. Firmware files can also be downloaded using HTTPS. Note: Transport Layer Security is used to authenticate the server.
Page 111 DNSSRVR and DOMAIN parameters so that you can use the values of these parameters in the script. Note: Administer option 6 and option 15 appropriately with DNS servers and domain names respectively. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 112 Option 43 is processed only if the first code in the Option is 1 with a value of 6889. The value 6889 is an Avaya enterprise number. All values are interpreted as strings of ASCII characters that are accepted with or without a null termination character.
Page 113 Specifies it will continue to use the expired DHCP lease. Value operation: • 0: Continue use of expired DHCP lease if the lease could not be renewed. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 114: Virtual Lan (Vlan) Overview
Voice VLAN and a Data VLAN. Grouping devices that have a set of common requirements has the following advantages: • greatly simplifies network design • increases scalability December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 115: Vlan Separation
119 VLAN separation The Avaya J100 Series IP Phones has an internal network switch that is capable of using VLANs to segregate traffic between the LAN port, the PC port and the internal port that goes to the CPU of the phone.
Page 116 Ethernet line (PC port) interface (PHY 1) (PHY2) ingress egress ingress egress LAN port PC port Internal Ethernet switch CPU port ingress egress Phone's CPU Phone December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 117: External Switch Configuration
VLAN ID= PHY2VLAN. In this mode, there is a complete separation between the CPU port and the PC port. In order to configure Avaya J100 Series IP Phones to work in this mode, all the following conditions must be met:...
Page 118: Exceptions To The Vlan Forwarding Rules
VLAN ID properties. In this case, use the parameter L2QAUD or L2QSIG to set the value of the VLAN priority portion of the VLAN tag. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 119: Vlan Parameters
L2Q is configured through: • Local admin procedure • A name equal to value pair in DHCPACK message • SET command in the Settings file Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 120 • 1: Does not strip tags. VLAN tags are not stripped from Ethernet frames leaving the Computer (PC) port of the phone. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 121 (SIP). All other frames except those specified by the L2QAUD parameter are set to priority 0. Valid values are 0 through 7. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 122: Ipv4 And Ipv6 Overview
114 IPv4 and IPv6 overview Avaya J100 Series IP Phones support IPv4 and IPv6 dual mode, as well as only IPv6 mode. All the IPv4 functionality is retained for IPv6. IPv6 protocol is enabled by default. Avaya J100 Series IP Phones support the following combinations of IPv4 and IPv6 IP address configuration: •...
Page 123: Configuring Ipv4 From The Phone Menu
Enabling access to the web interface through the Phone Administration menu on page 41 and Viewing IP address of the phone on page 42 for more details. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 124: Ipv6 Configuration
DUAL_IPPREF DUAL_IPPREF controls the following: • The selection of SSON either from DHCPv4 or DHCPv6 server, when phone is in dual mode, and Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 125: Configuring Ipv6 From The Phone Menu
Use this procedure to configure IPv6 addresses from the phone Ethernet IPv6 menu. In this menu, you can also view the phone IPv6 address, gateway address and prefixes if configured. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 126: Configuring Ipv6 From The Web Interface
1. In your browser, enter the IP address of the phone, and press Enter. 2. On the Login page, enter the username and the password in the corresponding fields. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 127: Ipv6 Limitations
5. Scroll to the end of the Ethernet page, and press Save. IPv6 limitations After upgrading Avaya J100 Series IP Phones to the current release firmware version, if IPv6 was not enabled previously, the phone will function in dual mode to get valid IPv6 address from the network.
Page 128: Multi Device Access Operation In Dual-Stack Mode
5060 for TCP and 5061 for TLS. • [;transport=xxx] is the transport type and xxx is either TLS or TCP. The default value is TLS. For example, SIP_CONTROLLER_LIST_2="10.16.26.88:506 0;transport=tcp" Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 129: Shared Control
• SIP signaling must be set to TLS for the phone and the soft client. For security reasons, TCP Signaling with shared control is not supported. • The Avaya J139 IP Phone does not support Shared control feature. Related links...
Page 130 Value Operation: • 0: Office 2003 / Office2016 username format, for example: EXCHANGE_USER_DOMAIN \Exchange Username. • 1: Office 365 username format, for example: Exchange Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 131 The value can contain up to 255 characters. The file names should be separated by commas without intervening spaces, for example: digicertroot.txt,digicertgl obalCA.txt,ITserverCA.txt December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 132: Chapter 6: Avaya Aura Configuration For Phones
Chapter 6: Avaya Aura configuration for phones SIP phone administration on Communication Manager The SIP-based calling features in the following table can be invoked directly on Avaya J100 Series ® IP Phones or using a feature button provisioned using Avaya Aura Communication Manager.
Page 133: Administering Emergency Numbers
Depending upon the configuration parameters and whether or not the SIP proxy supports emergency dialing, it is possible to enable this functionality in the overall SIP solution. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 134: Sip Phone Administration On Session Manager
Emerg softkey is pressed. In Avaya J100 Series IP Phones you can set up to 100 additional emergency numbers to dial. You can define the numbers using the following parameter: •...
Page 135: About Controllers
Platform Feature Description About controllers ® A controller is a proxy server that routes the calls. A controller, such as Avaya Aura Session Manager or IP Office, also works as a registrar and an interface between Communication Manager and phones.
Page 136: Chapter 7: Security
Avaya J100 Series IP Phones provide several updated security features. For example: SIP-based Avaya J100 Series IP Phones provides several updated security features. When the phone is in a locked state, a user can only receive calls or make emergency calls. User logs and data are protected with the user account.
Page 137: Access Control And Security
The phone stores the private key in PKCS#12 and PEM file formats. The phone sends the device identity certificate and a private key along with the encrypted password to the WPA supplicant. EAP-MD5 password is sent to the WPA supplicant securely. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 138: Certificate Management
The Trusted and OCSP trust certificates are root or intermediate Certification Authority (CA) certificates that are installed on the phone through the 46xxsettings.txt file. Enhancements for installing identity certificates: • SCEP over HTTPS is supported for enrollment. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 139: Phone Identity Certificates
Extended Key Usage endptIdentityCertExtendedKeyUsage Basic Constraints endptIdentityCertBasicContraints Server certificate validation A server always provides a server certificate when the phone initiates a SIP-TLS, EAP-TLS or HTTPS connection. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 140 The phone checks for an IP address server identity match with the following in the specified order until a match is found: 1. Field of type IP address in the SAN extension December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 141: Trusted Certificates
OCSP Trust Certificates are installed in the same way as those for System Manager. However, OCSP Trust Certificates use a different parameter name called OCSP_TRUSTCERTS. This parameter follows the same format as that for TRUSTCERTS. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 142: Configuration For Secure Installation
The range is from 1024 to 2048. MYCERTRENEW Numeric Specifies the percentage used to calculate the renewal time interval out of the device certificate’s Validity Object. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 143 If the value contains $SERIALNO, $SERIALNO is replaced by the value of SERIALNO. If the value contains $MACADDR, $MACADDR is replaced by the value of MACADDR without the colon separators. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 144: Chapter 8: Phone Administration And Configuration
Specifies an authentication code for accessing Admin menu. Value operation: • 27238: Specifies that the authentication code 27238 is set for accessing Admin menu. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 145: Accessing The Admin Menu After Log In
Admin menu. Valid values are between 5 to 1440 minutes. Accessing the Admin menu after log in Procedure 1. Navigate to Main Menu > Administration. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 146: Accessing The Ethernet Ipv4 Settings
The following parameters are available in VLAN menu: 802.1Q Choose one of the following options: • Auto: Automatic mode. • On: Turns on the configuration. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 147: Using The Debug Mode
Procedure 1. Press Main Menu > Administration. 2. In the Access code field, enter the admin menu password. 3. Press Enter. 4. Select Debug. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 148: Setting The Ethernet Interface Control
6. Use the Right Arrow key or the Change softkey to change the Ethernet setting to one of the following: • Auto • 10Mbps half • 10Mbps full • 100Mbps half • 100Mbps full December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 149: Group Identifier
4. Select Group. 5. Enter any Group value between 0 to 999. When you change the Group value, the phone restarts after you exit the admin menu. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 150: Setting Event Logging
The phone then dials the number. The following configuration parameters are applicable to this feature: December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 151 For example, 800-555-1111 has a length of 10. Valid values are from 5 to 15. PHNOL Specifies the outside line access code. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 152 (*), and pound key (#). Note: • The parameter values must be relevant to the location of the Avaya Media Server where the IP phones are registered. For example, if a phone is in Japan and its media server is in the United States, set the PHNCC value to 1 for the United States.
Page 153: Restarting The Phone
6. Press Select or OK to change any of the following SIP global settings: • Domain: Changes the domain parameter of SIP. • Avaya Environment: Specifies whether the available SIP Avaya environment is in effect. The two modes to detect the available environment are as follows: - Auto: Detects the Avaya environment automatically.
Page 154: Setting Site Specific Option Number (Sson)
Phone administration and configuration - No: Does not detect the Avaya environment and switches to a non-AST mode. • Reg. policy: Specifies the registration policy for SIP. The two modes are as follows: - Alternate: Supports registration to one of the active controllers.
Page 155: Using The View Administrative Option
The model of the phone that is MODEL set by factory procedures. Backup SW version The version of the software backup. Gateway The address of the gateway. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 156: Setting The 802.1X Operational Mode
• DOT1XSTAT: To support supplicant operation, set the parameter to one or two. Procedure 1. Press Main Menu > Administration. 2. In the Access code field, enter the admin menu password. 3. Press Enter. 4. Select 802.1X. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 157 - Unicast: If DOT1XSTAT = 1 - Multicast: If DOT1XSTAT = 2 7. Press Save. When you change the 802.1X data, the phone restarts after you exit the administration menu. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 158: Chapter 9: Feature Configuration
You can configure basic and advanced telephony features for phone users. The features can be ® configured locally, in the Settings file, or on the telephony feature server, such as Avaya Aura Users can access the list of currently active features on the Features screen.
Page 159: Recents
• Place a call. • Delete a call record. • Clear the Recent list. • Add a contact. Recents configuration Use 46xxsettings.txt file to set the following parameter: December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 160: Presence
• Allow: To enable the presence options. • Do not allow: To disable the presence options. Presence configuration ® You must activate this feature on Avaya Aura Communication Manager. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 161 • 1: To enable DND and SAC. Note: Only Avaya J169/J179 IP Phone supports this feature. PRESENCE_ACL_CONFIRM Specifies the handling of a Presence ACL update with pending watchers. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 162: Calendar
Calendar information is updated whenever the user log in to the phone. Note: Avaya J139 IP Phone does not support the Calendar feature. Calendar configuration Use 46xxsettings.txt file to set the following parameters:...
Page 163 • 0: Office 2003/Office2016 username format. Username= <ExchangeUserDomain \ExchangeUserAccount> or Username= <ExchangeUserAccount> if <ExchangeUserDomain> is empty. • 1: Office 365 format. Username= <ExchangeUserAccount@Exch Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 164 • 0: Not displayed • 1: Displayed (default) PROVIDE_EXCHANGE_CONTA Specifies if menu items for exchange contacts are displayed. Value operation: • 0: Not displayed Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 165: Guest Login
GUESTDURATION, that a warning of the automatic logoff is initially presented to the Guest or Visiting User. Valid values are integers from 1 to December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 166: Multiple Level Precedence And Preemption
You can start a precedence call from Busy Indicator and Bridged Appearance but not from the Team button. ® This feature must be activated on the Avaya Aura Communication Manager. MLPP configuration Use 46xxsettings file to set the following parameters:...
Page 167: Call Forward
• Call Forward Busy: Forwards incoming calls to another number if the phone line is busy. • Call Forward No Answer: Forwards incoming calls that are not answered within a stipulated time to another number. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 168: Configuring Call Forwarding On The Phone Web Interface
Sets the number of ring cycles before the call is forwarded to the forward or coverage address. The default delay is one ring cycle. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 169: Call Pickup
With the Extended Call Pickup feature, a member of a pick-up group can also answer another pickup group’s call on their extension number. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 170: Call Pickup Configuration
Feature configuration Call pickup configuration ® This feature must be activated on the Avaya Aura Communication Manager. Use the 46xxsettings file to set the following parameters: Parameter name Default Value Description CALL_PICKUP_INDICATION Specifies the following call pickup indication types: • Audio •...
Page 171: Team Button Configuration
Team Button ® To override call redirection, you must configure the monitored phone on Avaya Aura System Manager. ® For more information about setting the overriding permission, see Administering Avaya Aura System Manager. Team Button configuration ® This feature must be activated on the Avaya Aura Communication Manager.
Page 172: Whisper Page
Extension to Cellular With the Extension to Cellular (EC500) feature, you can do the following: • Receive an incoming call of your Avaya phone on your personal phone by using EC500 button when you are away from your desk. • Extend an ongoing call to your cell phone by using Extend Call button. When you answer the extended call on your cell phone, the call remains active on your office phone.
Page 173: Hunt Group Busy Position
A hunt group is a collection of users who handle similar types of calls. A user can be a part of multiple hunt groups. ® The Hunt Group Busy Position feature must be configured using Avaya Aura System Manager. Automatic Callback The Automatic Callback feature is used to receive a notification call to connect with the available extension number that was previously busy, unanswered, on another call, or out of coverage.
Page 174: Priority Call Configuration
1. Log in to the web interface as an administrator. 2. In the navigation pane, click SIP. 3. In the Miscellaneous area, specify the number to access the voice mail in a non-Avaya environment. 4. Click one of the following: •...
Page 175: Voicemail Configuration
The administrator must set up the phone system to trace and track malicious calls and there should be an attendant or controlling user to oversee the trace. ® This feature must be activated on the Avaya Aura Communication Manager. Calling party number blocking With the Calling Party Number (CPN) Block feature the end user can prevent his number from displaying.
Page 176: Calling Party Number Unblocking
If the Calling Party Number Block feature has been activated by the system administrator it should be changed back using CPN Unblock to enable displaying the extension. ® This feature must be activated on the Avaya Aura Communication Manager. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 177: Chapter 10: Failover And Survivability
Session Manager. The third Session Manager can only be a Branch Session Manager. Alternatively, a non-Avaya Aura proxy can be used as a survivable proxy. In this case, when the connection is lost between the phone and the Session Manager, the phone again registers with the non-Avaya Aura proxy and attempts to continue the service with little disruption.
Page 178: Failover To A Backup Proxy
If the proxy fails to respond to the re-registration message, the phone starts a failover. The parameter REGISTERWAIT in ® the 46xxsettings.txt file defines the period of re-registration. However, the Avaya Aura System Manager parameter Registration Expiration Time takes precedence over the 46xxsettings.txt file parameter.
Page 179: Proxy Determination When The Connection To The Primary Proxy Is Lost
All Session Manager and Branch Session Manager instances support simultaneous registration while non-Avaya Aura proxies do not support simultaneous registration. For example, if your configuration is two Session Manager instances and a non-Avaya Aura proxy, then the value of SIMULTANEOUS_REGISTRATIONS is 2.
Page 180: Limitations During Failover Or Failback
• Call conferencing cannot be initiated. If a user disconnects a preserved call, the other end might not be disconnected because of the loss of signaling. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 181: Limitations After A Successful Failover
® Failover to a proxy other than Avaya Aura ® The limitations after a phone fails over to a proxy other than Avaya Aura are: • A conference is limited to three parties and is hosted by the phone. • Contacts can be used and new contacts can be saved on the phone. New contacts are ®...
Page 182: Indications Of Redundancy
• Avaya IP Office ™ ™ • Audiocodes MediaPack 11x series and Mediant series gateways Note: All secondary gateways must be configured to support connection reuse. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 183: Parameters For Redundancy Provisioning
Valid values are from 0 to 32. value set in System Manager overwrites the Value operation: value in the • 0: Timer is disabled 46xxsettings.txt file. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 184 ENABLE_PPM_SOURCE Enables PPM as a source of D_SIPPROXYSRVR SIP proxy server information. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 185 You can provide the servers by using DHCP, LLDP, or the 46xxsettings.txt file parameters SIP_CONTROLLER_LIST or SIP_CONTROLLER_LIST_2. Ideally, the full list of servers must be provided. However, when a survivable server is location specific, you must only December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 186 DHCP, LLDP, or the 46xxsettings.txt file, then you must not include it. In this case, the phone gains access to it after login. Dial Plan parameters for use when failing over to a proxy other than Avaya Aura Parameter name...
Page 187: Redundancy In A Non-Avaya Proxy Environment
INTER_DIGIT_TIMEOUT timer to expire. Redundancy in a non-Avaya proxy environment In an Avaya environment, the SIP proxy list is defined using dotted decimal notation to define the proxy addresses. In a non-Avaya environment, where FQDNs are used to define the SIP proxy, there can only be one proxy.
Page 188: Chapter 11: Maintenance
For example, if the phone MAC address is A0:09:ED:05:80:51, the key sequence is ‘Mute 200933058051 #’. This is applicable to the phones in 3PCC environment only. Note: December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 189: Device Upgrade Process
Device upgrade process Avaya J100 Series IP Phones parameters stored for a particular user are not reflected in other phones, for example, it is not reflected in 9600 Series IP Deskphones, even if the SIP user is the same. Device upgrade process 1.
Page 190: Sla Mon ™ Agent
™ SLA Mon agent ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™ ™...
Page 191: December 2018 Installing And Administering Avaya J100 Series Ip Phones
The root trusted certificate used for the SLA Mon server certificate must be added to the trusted certificate list administered using TRUSTCERTS. For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 192: Chapter 12: Troubleshooting
Chapter 12: Troubleshooting ™ SLA Mon agent ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™ ™ Server (ADS). SLA Mon...
Page 193 4. Use the Left arrow key to configure the Reg. policy as Alternate and press Save. 5. Use the Up and Down arrow keys to go to the Avaya Environ screen. 6. Use the Left arrow key to configure the Avaya Environ as No and press Save. Cause There is a problem with the SIP proxy configuration.
Page 194: Chapter 13: Appendix
1 to 20. ADMIN_LOGIN_LOCKED_TIME Specifies the duration for lockout when a user reaches the maximum attempts limit for accessing the Administration menu. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 195 AGCHAND Specifies the status of Automatic Gain Control (AGC) for the handset. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 196 This parameter is not supported in IP Office environment as there is no subscription to Avaya-cm-feature- status. AUDASYS Specifies the audible alerting setting for the phone. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 197 • 1: One level softer than normal • 2: Two levels softer than normal • 3: Three levels softer than normal • 4: Off which means inaudible Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 198 • 1: Enhanced debugging capabilities are enabled. The parameter must be set to 1 only for the debugging period by Avaya technicians. Set the Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 199 Specifies whether backlight timer is selected by the administrator (BAKLIGHTOFF) or user. Value operations: • 0: To set Backlight Timer value from 46xxsettings.txt file. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 200 URI of the server defined by this parameter. To send the report, go to Main Menu > Admin > Debug > Phone report. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 201 0 or 1. CALLFWDADDR Null Sets the address to which calls are forwarded for the call forwarding ® The parameter is only available in an Avaya Aura feature. environment. Users can change or replace this administered value if CALLFWDSTAT is not 0.
Page 202 • 1: To specify conference and transfer setup to use an idle primary call appearance at first attempt. However, if an idle Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 203 • 0: Local conferencing is supported based on sipping services. • 1: Server based conferencing is supported. • 2: Click-to conference server based conferencing is supported. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 204 • 1: The name format is First name, Last name. CONTROLLER_SEARCH_INTERVAL Specifies the number of seconds the phone will wait to complete the Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 205 Specifies the format for dates displayed in the phone. • Use %d for day of month • Use %m for month in decimal format. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 206 • 1: DES discovery is disabled • 2: DES discovery is enabled DHCPSTD Specifies whether DHCP complies with the IETF RFC 2131 standard. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 207 Note: Set the parameter to 0 for IP Office environment. DISPLAY_SSL_VERSION Specifies whether OpenSSL and OpenSSH versions are displayed in the Administration menu. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 208 (PC) ethernet interface Value Operation: • 0: EAPOL multicast pass-through enabled without proxy logoff. • 1: EAPOL multicast pass-through enabled with proxy logoff. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 209 Valid values are from 0 to 63. DSCPAUD_PR Specifies the DSCP value for priority precedence or priority level voice call. Valid values are from 0 to 63. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 210 RFC 2833 signaling. Valid values are 96 through 127. EASG_SITE_AUTH_FACTOR Null Specifies Site Authentication Factor code associated with the EASG site certificate being installed. Valid Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 211 Busy Indicator feature. ENABLE_3PCC_ENVIRONMENT Specifies that the phone is working in the Third-party call control setup environment. Value Operation • 0: Disabled • 1: Enabled Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 212 • 1: Enabled. ENABLE_CALL_LOG Species if call logging and associated menus are available on the phone. Value Operation: • 0: No • 1: Yes Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 213 Specifies if the phone sets up a voice channel to the called party before the call is answered. Value Operation: • 0: No Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 214 Specifies if the G.729A codec is enabled. Value Operation: • 0: Disabled • 1: Enabled without Annex B support (default). • 2: Enabled with Annex B support. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 215 • 0: No • 1: Yes ENABLE_MULTIPLE_CONTACT_WARNING Specifies if a warning message must be displayed if there are multiple phones registered on a user's behalf. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 216 Lock feature button are enabled on the phone. If enabled, a user can manually lock the phone by pressing the button or selecting the feature. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 217 ENABLE_PPM_SOURCED_SIPPROXYSRVR Enables PPM as a source of SIP proxy server information. ® The parameter is only available in an Avaya Aura environment. Value Operation: • 0: Proxy server information received from PPM is not used. • 1: Proxy server information received from PPM is not used.
Page 218 ENABLE_REMOVE_PSTN_ACCESS_PREFIX Allows phone to perform digit manipulation during failure scenarios. This parameter allows removal of PSTN access prefix from the outgoing number. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 219 • 0: Emergency softkey is not displayed. • 1: Emergency softkey is displayed without a confirmation screen. • 2: Emergency softkey is displayed with a confirmation screen. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 220 Value Operation: • 0: Not enforced • 1: Enforced ENHDIALSTAT Specifies if the algorithm defined by the parameter is used during certain dialing behaviors. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 221 Username= <ExchangeUserDomain \ExchangeUserAccount> or Username= <ExchangeUserAccount> if <ExchangeUserDomain> is empty. • 1: Office 365 format. Username= <ExchangeUserAccount@Excha ngeUserDomain> or Username= <ExchangeUserAccount> if Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 222 Specifies the number of minutes in which a reminder must be displayed again after it is temporarily dismissed. Valid values are 0 through 60. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 223 FORBIDDEN_SESSION_REMOVAL_TIMER Specifies the duration of an off- hook session before a call automatically ends. This is valid when there are no call appearances Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 224 DNS lookup or reverse DNS lookup. G726_PAYLOAD_TYPE Specifies the RTP payload type to be used for the G.726 codec. Valid values are 96 through 127. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 225 Valid values are integers from 1 to HANDSET_PROFILE_DEFAULT Specifies the number of the default handset audio profile. Valid values are 1 through 20. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 226 • 0: The phone goes on-hook if the disconnect message is received when the headset is active. • 1: Disconnect messages are ignored when the headset is Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 227 Specifies zero or more HTTP server IP addresses to download configuration script files. The addresses must be separated by commas without any intervening Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 228 • 1: Enabled INTER_DIGIT_TIMEOUT Specifies the number of seconds that the phone waits after a digit is dialed before sending a SIP INVITE. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 229 Note: This parameter can also be set through: • Local admin procedure • A name equal to value pair in DHCPACK message Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 230 Valid values are 0 through 7. Note: This parameter can also be set through: • SET command in a settings file • LLDP Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 231 • 0: User does not need to dial area code. • 1: User need to dial area code. When enabled, the area code Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 232 • 7: Debug, Informational, Notice, Warning, Error, Critical, Alert and Emergency events are logged Warning: Setting the value to 7 can impact the performance of the Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 233 LOCALLY_ENFORCE_PRIVACY_HEADER Specifies whether the phone displays Restricted instead of ® The parameter is only available in an Avaya Aura CallerId information when a Privacy environment. header is received in a SIP INVITE message for an incoming call.
Page 234 • 46: Prefer IPv4 over IPv6 • 64: Prefer IPv6 over IPv4 MEDIA_NEG_PREFERENCE Specifies the address family preference used by a dual mode answer in non-Avaya environment. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 235 • 9: none (default) • 10: aescm256-hmac80 • 11: aescm256-hmac32 The list of media encryption options is ordered from high (left) to the low Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 236 Note: This parameter is applicable in Avaya Aura environment. In case of IP Office and third Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 237 Specifies the Common Name (CN) used in the SUBJECT of an SCEP certificate request. The value must be a string that contains either $SERIALNO" (which Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 238 The valid values can range from Zero to 255 ASCII characters. MYCERTWAIT Specifies the phone's behavior if the SCEP server indicates that the Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 239 OCSP response message. If nextUpdate is not present, then OCSP_CACHE_EXPIRY parameter value is used. Valid range is from 60 to 10080 Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 240 Value operation: • 1: Use the OCSP_URI and then the OCSP field of the Authority Information Access (AIA) extension of the certificate. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 241 The maximum extension length is 13. This value must match the extension length set on your call server. Valid values are 3 through 13. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 242 800-555-1111 has a length of 10. Valid values are 5 through 15. PHNMUTEALERT_BLOCK Specifies if the Mute Alert feature is blocked or unblocked. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 243 PHY2_AUTOMDIX_ENABLED Specifies whether auto-MDIX is enabled on PHY2. Value Operation: • 0: auto-MDIX is disabled. • 1: auto-MDIX is enabled. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 244 PHY2VLAN Specifies the value of the 802.1Q VLAN ID that is used to identify network traffic going into and Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 245 SDP is received for an early media session, or whether it will continue until RTP is actually received from the far-end party. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 246 ENABLE_IPOFFICE is set to 2 and if MEDIA_PRESERVATION is set to The time interval can be from 10 minutes to 120 minutes. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 247 (default). • 1: The call forward ringtone option is provided. PROVIDE_EXCHANGE_CALENDAR Specifies if menu items for exchange calendar are displayed. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 248 • 4: No Repeat with user option. • 5: Default (500ms) without user option. • 6: Short (250ms) without user option. • 7: Long (1000ms) without user option. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 249 0000 Controls the modes of individual push types. The value is a 3, 4 or 5 digit number, of which each digit controls Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 250 Value Operation: • 1: Never display icon (default) • 2: Packet loss is > 5% or round trip network delay is > 720ms or Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 251 Valid values are 2 through 3600. RECORDINGTONE Specifies whether call recording tone is generated on active calls. Value Operation: • 0: Call recording tone is not generated (default). Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 252 WAIT_FOR_REGISTRATION_TIM ER, the phone will try again after a randomly selected delay of 50% to 90% of the value of RECOVERYREGISTERWAIT. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 253 URL. Display names can contain spaces, but if any do, the entire list must be Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 254 • 0: No • 1: Yes RTCPCONT Specifies if the sending of RTCP is enabled. Value Operation: • 0: No • 1: Yes Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 255 Values can contain 0 to 32 ASCII characters (50 ASCII characters. If the value contains $SERIALNO, it is replaced by the phone's serial Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 256 • 1: End user can select and change the screen saver images from the settings menu. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 257 TLS connection. Valid values are from 0 to 32767. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 258 Specifies the number of Session Managers with which the phone simultaneously register. Valid values are 1, 2 or 3. The default value is 3. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 259 • host is IP addresses in dotted- decimal format or hex format. • [:port] is the port number. The default values are 5060 for TCP and 5061 for TLS. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 260 • Simultaneous: Simultaneous registrations is attempted and maintained with all available controllers. SKILLSCREENTIME Specifies the duration, in seconds, that the Skills screen is displayed. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 261 SLA Monitor agent to receive discovery and test request messages. Valid values are 6000 through 65535. The default value is 50011. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 262 SLMSRVR impacts the phone's SLA Mon agent configuration. A corresponding configuration must also be made on the SLA Mon server agentcom-slamon.conf file Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 263 Addresses can be in dotted-decimal or DNS name format, separated by commas without any intervening spaces. The list can contain up to 255 characters. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 264 SSH banner file. If the value is null, english banner is used for SSH. The value can contain 0 to 255 characters. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 265 RTP or SRTP datagrams if their UDP source port number is not the same as the UDP destination port number included in Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 266 Specifies if the phone sends TCP keep alive messages. Value Operation: • 0: Keep-alive messages are not sent. • 1: Keep-alive messages are sent (default). Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 267 PPM. Value Operation: • 0: AM or PM format. • 1: 24 hour format Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 268 RFC 2818. For SIP-TLS connections, an additional check is performed to validate the SIP domain identified in the certificate, as per RFC 5922. The Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 269 Contacts is disabled. UUIDISPLAYTIME Specifies the duration, in seconds, that the UUI Information screen is be displayed. Valid values are 5 through 60. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 270 If there is no change to volume levels, there will be no backup to PPM service. Valid values are 2 through 900. The default value is 2. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 271 Value Operation: • 0: Disabled • 1: Enabled WEB_ADMIN_PASSWORD 27238 Specifies the password to access the phone through a web browser as an administrator. Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 272 Value operation: • 0: Web Server is not accessible through HTTP. • 1: Web Server is accessible through HTTP. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 273: Chapter 14: Resources
See the installation procedures and initial For people who ® Manager on System Platform administration information for Avaya Aura install, configure, and ® System Manager. verify Avaya Aura Table continues… December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 274 System Status Application. ™ Using Avaya IP Office Platform See information about the maintenance For people who System Monitor tasks for SysMonitor. maintain SysMonitor. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 275: Finding Documents On The Avaya Support Website
Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com/. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com/. Using the Avaya Documentation Portal, you can: •...
Page 276: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
Page 277: Support
Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 278: December
SIP settings ..............configuration ............... Wi-Fi settings ..............52 automatic failback configuring Configuring DHCP request .............118 Background ..............Avaya support website support ..........277 Screen Saver ..............93 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 279 ............upgrade overview ............upgrading ..............18 Extension to cellular Group identifier ..............EC500 .................172 groups external switch port Call Pickup ..............169 December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 280 J100 wireless module ............security configurations ..........136 Overview Wi-Fi ................legal notices ................limitations Branch Session Manager ........... Parameters non-Avaya Aura proxy ..........Wi-Fi ................December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 281 ............VLAN OCSP trust certificates ..........IEEE 802.1Q ............... overview ..............internal switch ............. trusted certificates ............VLAN tag ..............114 server configuration ............. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...
Page 282 ..............114 wall mounting wall mount bracket, wall plate ........28 watch list ................web interface debugging ..............85 restarting phone ............96 Whisper page ..............172 without DES ................. December 2018 Installing and Administering Avaya J100 Series IP Phones Comments on this document? infodev@avaya.com...

This manual is also suitable for:

J129 Jbm24 Jem24 J139 J169 J179

Avaya J100 Series Installing

Chapter 1: Introduction

Chapter 2: Avaya J100 Series IP Phones Overview

Chapter 3: Phone Installation

Chapter 4: Configuring the Phone Using Web Interface

Chapter 5: Configuring Servers and VLAN

Chapter 6: Avaya Aura Configuration for Phones

Chapter 7: Security

Chapter 8: Phone Administration and Configuration

Chapter 9: Feature Configuration

Chapter 10: Failover and Survivability

Chapter 11: Maintenance

Chapter 12: Troubleshooting

Chapter 13: Appendix

Chapter 14: Resources

Quick Links

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Summary of Contents for Avaya J100 Series

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Table of Contents