Avaya Application Solutions Manuals

Manuals and User Guides for Avaya Application Solutions. We have 1 Avaya Application Solutions manual available for free PDF download: Deployment Manual

Avaya Application Solutions Deployment Manual (420 pages)

Brand: Avaya | Category: IP Phone | Size: 3.8 MB

Avaya Application Solutions
1
Table of Contents
5
About this Book

15
- Overview
  
  15
- Audience
  
  15
- Using this Book
  
  16
- Downloading this Book and Updates from the Web
  
  17
  - Downloading this Book
    17
- Related Resources
  
  17
- Technical Assistance
  
  18
  - Within the US
    18
  - International
    18
- Trademarks
  
  18
- Sending Us Comments
  
  19
Section 1: Avaya Application Solutions Product Guide

21
Avaya Application Solutions

23
- Avaya Communication Manager
  
  25
- Avaya Media Servers
  25
- Avaya DEFINITY Servers
  26
- Avaya Media Gateways
  26
- Avaya Integrated Management
  27
- Avaya Communication Devices
  28
- Avaya Communication Manager Applications
  28
- Compact Call Center
  29
- Conferencing Systems
  30
- Unified Communication Center
  30
Avaya Application Solutions Platforms

31
S

40
Greenfield Deployment

75
- Components Needed for Greenfield Deployment
  
  75
- Greenfield Configurations
  
  78
Evolution from Circuit-Switched to IP

85
Call Processing

91
- Communication Manager Capabilities
  
  91
- Voice and Multimedia Networking
  
  92
- Call Processing
  
  92
  - Communication Manager Gatekeepers
    92
  - Call Signaling
    94
  - Media Stream Handling
    94
  - Separation of Bearer and Signaling (SBS)
    96
  - Multi-Location
    96
  - Modem/Fax/Tty over IP
    97
- IP-Based Trunks
  
  99
  - IP Tie Trunks
    100
  - Trunk Signaling
    100
- Sip
  
  100
- Converged Communication Server
  
  101
- Mobility
  
  102
  - IP Telephones or IP Softphones
    102
  - Extension to Cellular
    102
- Communication Applications
  
  103
  - Call Center
    103
  - Computer Telephony Integration (CTI)
    104
  - Application Programming Interfaces (Apis)
    104
  - Best Services Routing (BSR) Polling
    105
  - Meet-Me Conferencing
    105
Avaya LAN Switching Products

107
- Converged Infrastructure LAN Switches
  
  107
- Midspan Power Unit
  
  119
  - Description
    119
- Converged Infrastructure Security Gateways
  
  121
  - Vsus
    121
  - VPN Client
    123
Terminals

125
- Avaya IP Softphone
  
  125
  - Softphone Operating Modes
    126
- Avaya IP Agent
  
  127
- Avaya Softconsole
  
  128
- Avaya IP Softphone for Pocket PC
  
  128
  - Features
    129
- Avaya 4600 Series IP Telephones
  
  130
- Wireless
  
  138
  - Avaya Extension to Cellular
    138
  - Other Digital Wireless Systems
    138
Section 2: Deploying IP Telephony

139
Traffic Engineering

141
- Introduction
  
  141
- Design Inputs
  
  142
  - Topology
    142
  - Endpoint Specifications
    144
  - Endpoint Traffic Usage
    144
- Call Usage Rates
  
  146
  - Communities of Interest
    147
  - Expanded COI Matrices
    155
  - Cois for Multiple-Site Networks
    161
- Resource Sizing
  
  162
  - Overview
    162
  - Signaling Resources
    163
  - Media Processing and TDM Resources
    163
  - TN2312 IPSI Circuit Packs
    174
  - Processing Occupancy
    175
  - IP Bandwidth and Call Admission Control
    176
  - Physical Resource Placement
    185
  - Final Checks and Adjustments
    185
Security

187
- Your Security Policy
  
  187
- Avaya Communication Manager and Media Servers
  
  189
  - Built-In Linux Security Features
    189
  - One-Time Passwords
    190
  - Shell Access
    190
  - Remote Access
    191
  - Root Access
    191
  - Secure Access
    192
    
    Monitoring and Alarming
    192
    
    Data Encryption
    193
    
    LAN Isolation Configurations
    193
    
    Virus and Worm Protection
    196
- IP Telephony Circuit Pack Security
  
  198
  - TN2312 IP Server Interface (IPSI)
    198
  - TN2302 Media Processor (Medpro)
    199
  - TN799 Control LAN (C-LAN)
    200
- Toll Fraud
  
  200
  - Avaya's Security Design
    201
  - Hacking Methods
    201
  - Your Toll Fraud Responsibilities
    202
  - Toll Fraud Indemnification
    202
  - Additional Toll Fraud Resources
    202
Voice Quality Network Requirements

205
- Network Delay
  
  205
  - Codec Delay
    206
- Jitter
  
  206
- Packet Loss
  
  207
  - Network Packet Loss
    208
  - Packet Loss Concealment (PLC)
    209
- Echo
  
  209
- Signal Levels
  
  210
  - Echo and Signal Levels
    210
  - Tone Levels
    211
- Codecs
  
  211
- Silence Suppression/Vad
  
  213
- Transcoding/Tandeming
  
  213
Avaya Integrated Management

215
- Avaya Integrated Management Products
  
  216
- Third-Party Network Management Products
  
  223
  - Multi Router Traffic Grapher
    223
  - HP Openview Network Node Manager
    224
- Network Management Models
  
  224
  - Distributed (Component)
    225
  - Centralized (Hybrid)
    226
Reliability and Recovery

229
- Reliability
  
  230
  - Reliability and Availability
    230
  - High Availability - General Design Considerations
    231
  - S8700 Server Complex
    234
  - Avaya S8700 Media Server
    235
  - Avaya S8500 Media Server
    240
  - S8500/G650
    241
  - Avaya S8300 Media Server with G350 or G700 Media Gateway
    242
  - Avaya DEFINITY Server R
    244
  - Avaya DEFINITY Server si and CSI
    245
- Maintenance Architecture
  
  245
- Disaster Recovery and Business Continuity Solution
  
  253
  - S8700 Server Separation
    253
  - Remote IP Telephony and Media Gateway Survivability
    254
- Design for High Availability
  
  255
Section 3: Getting the IP Network Ready for Telephony

275
IP Telephony Network Engineering Overview

277
- Overview
  
  277
- Voice Quality
  
  279
- Best Practices
  
  281
- Common Issues
  
  282
Network Design

283
- LAN Issues
  
  283
  - General Guidelines
    283
  - Vlans
    285
- IP Addressing
  
  289
  - Overview of IP Addressing
    290
  - Dhcp
    291
  - Recommendations for IP Telephony
    291
- IP Terminals Deployment
  
  292
  - IP Telephone
    292
  - Telephone Basics
    292
  - An IP Telephone and an Attached PC on Different Vlans
    295
  - An IP Telephone and an Attached PC on the same VLAN
    296
  - DHCP and TFTP
    297
  - Powering IP Telephones
    299
- Wan
  
  302
  - Overview
    302
  - Frame Relay
    304
- Vpn
  
  306
  - Convergence Advantages
    307
  - Managing IP Telephony VPN Issues
    307
  - Conclusion
    309
- Nat
  
  310
Quality of Service Guidelines

311
- Cos
  
  311
- Layer 2 Qos
  
  313
- Layer 3 Qos
  
  313
  - Qos Guidelines
    314
- IEEE 802.1 P/Q
  
  316
  - Recommendations for End-To-End Qos
    317
- Diffserv
  
  317
- Rsvp
  
  319
- Queuing Methods
  
  320
  - Wfq
    320
  - Round-Robin
    321
  - Cb-Wfq / Llq / Cbq
    321
  - Red / Wred
    321
- Traffic Shaping and Policing
  
  322
  - Frame Relay Traffic Shaping
    322
- Fragmentation
  
  323
  - Mtu
    323
  - Lfi
    324
  - Frf.12
    324
- Rtp
  
  324
  - Application Perspective
    325
  - Network Perspective
    325
  - The Test
    326
  - Configuration
    327
- Examples of Qos Implementation
  
  328
Implementing Communication Manager on a Data Network

335
Manager on a Data Network . . . . . . . . . . . . . . . . . . . . . . . . . 335

336
- S8700 Multi-Connect
  
  336
  - IPSI Configuration
    337
  - Server Separation
    337
  - Control Network on Customer LAN (CNOCL)
    337
  - Network Engineering Guidelines
    337
  - Security Concerns
    339
  - Other IP Interfaces
    339
- S8700 IP Connect
  
  340
  - Introduction
    340
  - Network Connectivity between Avaya S8700 Servers and Port Networks
    340
  - Single Site with a Dedicated "Control" Network Connected
    341
  - Multi-Site with a Dedicated "Control" Network Routed
    342
  - Conclusion
    343
  - IPSI Configuration
    344
  - Network Design
    344
  - Provisioning Network Regions
    345
  - Qos
    345
  - Security
    345
- S8700 / S8300 Lsp
  
  346
  - Security
    346
  - G700/G350 Connections to the C-LAN
    346
  - LSP-To-S8700 Connection
    346
- S8300 / G700 /G350 (ICC)
  
  347
  - Native NIC
    347
  - Stacking
    347
- Sample Multi-Connect Deployment
  
  348
Network Recovery

351
- Change Control
  
  351
- Layer 2 Mechanisms to Increase Reliability
  
  352
  - Spanning Tree
    352
  - Link Aggregation Groups
    352
- Layer 3 Availability Mechanisms
  
  353
  - Routing Protocols
    353
  - VRRP and HSRP
    353
  - Multipath Routing
    354
- Dial Backup
  
  354
- Convergence Times
  
  355
Network Assessment Offer

357
- Problems with Data Networks
  
  357
- Avaya Network Assessment Solutions
  
  357
  - Customer Infrastructure Readiness Survey (CIRS)
    358
  - Network Analysis Network Optimization (NANO)
    360
Appendixes

367
Appendix A: Change Control

369
- Introduction
  
  369
- Critical Steps for Creating a Change Management Process
  
  369
  - Planning
    370
  - Managing
    371
- High-Level Process Flow
  
  372
  - Scope
    373
  - Risk Assessment
    373
  - Test and Validation
    375
  - Change Planning
    376
  - Change Controller
    377
  - Change Management Team
    378
  - Communication
    379
  - Implementation Team
    379
  - Test Evaluation of Change
    380
  - Network Management Update
    380
  - Documentation
    381
- High-Level Process Flow for Emergency Change Management
  
  382
  - Issue Determination
    382
  - Limited Risk Assessment
    383
  - Communication
    383
  - Documentation
    383
  - Implementation
    384
  - Test and Evaluation
    384
- Performance Indicators for Change Management
  
  385
  - Change Management Metrics by Functional Group
    385
  - Targeting Change Success
    385
  - Change History Archive
    386
  - Change Planning Archive
    386
  - Periodic Performance Meeting
    386
Appendix B: Access List

387
Appendix C: Multi-VLAN Example

395
- IP Telephone Configuration
  
  399
- PC Configuration
  
  400
Appendix D: DHCP / TFTP

401
- Dhcp
  
  401
  - Required Information
    401
  - Choosing a DHCP Configuration
    401
  - DHCP Software Alternatives
    402
  - DHCP Generic Setup
    402
  - Windows NT 4.0 DHCP Server
    404
    
    Initial Configuration
    405
    
    Creating a Dhcp Scope for the Ip Telephones
    405
    
    Editing Custom Options
    406
    
    Adding the Dhcp Option
    407
    
    Activating the Leases
    407
    
    Verifying Your Configuration
    407
  - Windows 2000 DHCP Server
    408
- Tftp
  
  412
  - TFTP Generic Setup
    412
  - Avaya TFTP (Suite Pro) Configuration
    413
Index

415

Avaya Categories

IP Phone

Telephone Server

Switch Gateway

More Avaya Manuals

Avaya Application Solutions Manuals

Avaya Application Solutions Deployment Manual (420 pages)

Table of Contents

About this Book

Overview

Audience

Using this Book

Downloading this Book and Updates from the Web

Related Resources

Technical Assistance

Trademarks

Sending Us Comments

Section 1: Avaya Application Solutions Product Guide

Avaya Application Solutions

Avaya Communication Manager

Avaya Application Solutions Platforms

Small to MID-Size Enterprise

S

MID-Market to Large Enterprise

Other Avaya IP Telephony Servers

Greenfield Deployment

Components Needed for Greenfield Deployment

Greenfield Configurations

Evolution from Circuit-Switched to IP

Migration from DEFINITY Server R to S8700 Multi-Connect

Call Processing

Communication Manager Capabilities

Voice and Multimedia Networking

Call Processing

IP-Based Trunks

Sip

Converged Communication Server

Mobility

Communication Applications

Avaya LAN Switching Products

Converged Infrastructure LAN Switches

Midspan Power Unit

Converged Infrastructure Security Gateways

Terminals

Avaya IP Softphone

Avaya IP Agent

Avaya Softconsole

Avaya IP Softphone for Pocket PC

Avaya 4600 Series IP Telephones

Wireless

Section 2: Deploying IP Telephony

Traffic Engineering

Introduction

Design Inputs

Call Usage Rates

Resource Sizing

Security

Your Security Policy

Avaya Communication Manager and Media Servers

IP Telephony Circuit Pack Security

Toll Fraud

Voice Quality Network Requirements

Network Delay

Jitter

Packet Loss

Echo

Signal Levels

Codecs

Silence Suppression/Vad

Transcoding/Tandeming

Avaya Integrated Management

Avaya Integrated Management Products

Third-Party Network Management Products

Network Management Models

Reliability and Recovery

Reliability

Maintenance Architecture

Disaster Recovery and Business Continuity Solution

Design for High Availability

Section 3: Getting the IP Network Ready for Telephony

IP Telephony Network Engineering Overview

Overview

Voice Quality

Best Practices

Common Issues