Group Mailbox; Department Group Mailbox; Understanding Group Mailbox Types - NEC IntraMail UX5000 Manual

Group Mailbox

Description
Subscribers in the same group can share a mailbox.

Department Group Mailbox

Group (Shared) Mailbox
A Group Mailbox is a Department Group Mailbox shared by a group of co-workers. It is normally a Sub-
scriber Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the
UX5000 stores the message in the shared Group Mailbox. The voice mail key at all keyset extensions in the
group flashes to indicate that there is a new voice mail message waiting. Any extension user in the group can
log onto their mailbox to hear and process the shared message. The message count on all keyset displays
increments and decrements as group messages are received, listened to, or deleted.
Any extension sharing a Group Mailbox can record and activate the Greeting. The UX5000 automatically
uses the most recent Greeting, regardless of which member of the group recorded it.
Group Mailboxes are helpful in both residential installations and larger business workgroups, since exten-
sions share a common voice mailbox. Messages in the Group Mailbox can be listened to, forwarded, deleted,
and otherwise processed by any member of the group.
Group Mailbox uses Department Group programming. You can separately set up Department Group mem-
bers to have the same Department Group Mailbox. Since the UX5000 provides 64 Department Groups, there
are a total of 64 Group Mailboxes available.
The Department Group Mailbox can optionally be a Routing Mailbox (see Understanding Mailbox Types
below).
Mailbox for a Department Group
A Department Group Mailbox can also be the mailbox for a "stand-alone" Ring Group in which the mem-
bers do not share the mailbox, but have personal mailboxes instead. The following types of unanswered calls
route to this type of Ring Group Mailbox:
Automated Attendant transfers (UTRF or STRF) to the Department Group master number.
●
● Direct Inward Lines to the Department Group master number (see page 235).

Understanding Group Mailbox Types

If the Group Mailbox is a Subscriber Mailbox:
The Group Mailbox has all the features of any other personal Subscriber Mailbox.
●
If the Group Mailbox redirects to a Call Routing Mailbox:
A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: "Your
●
call cannot go through. Goodbye." IntraMail then hangs up.
● An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the
prerecorded Instruction Menu message and can dial options allowed by the associated Dial Action Table.
● If the Group Mailbox user presses their voice mail key, they are asked to enter their mailbox number.
After entering the number, they hear, "That mailbox does not exist."
● An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, "That mailbox does not exist." They then return to the Auto-
mated Attendant.
UX IntraMail Manual
Group Mailbox
IntraMail Features ◆ 119