Call Routing Mailbox - NEC IntraMail UX5000 Manual

Call Routing Mailbox

Description
The mailbox associated with an Answer Table that specifies the dialing options and
announcements for Automated Attendant callers.
• There are 32 Routing Mailboxes. They are numbered 001-032.
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8
Call Routing Mailboxes (001-008). However, any of the 32 Routing Mailboxes can be a Call Routing Mail-
box. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Attendant
can automatically answer incoming calls, play an Instruction Menu message, and provide dialing options to
callers. The block diagram below shows the default IntraMail Automated Attendant configuration. There are
3 major Automated Attendant components:
●
A
NSWER
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides
the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to
each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox for routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
●
C R
ALL OUTING
A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM
to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
●
D A
IAL CTION
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant configuration.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
All trunks
Use Answer
Table 1
UX IntraMail Manual
T ( 41)
ABLES PAGE
M
AILBOX
T ( 81)
ABLE PAGE
● 22-02-01: Incoming Call Trunk Setup
● 22-07-01: DIL Setup
UX IntraMail
Default Automated Attendant Call Routing
● 47-10-01: Answer Table Assignment
● 47-11: IntraMail Answer Table Options
Schedule 1 or
● 47-12: IntraMail Answer
Schedules
Default Mailbox
● 47-11-03: Default Mailbox
Call Routing
● 47-08: Call Routing Mailbox
Mailbox 1
Options
Dial Action
Table 1
Which chooses Call
Routing Mailbox 1.
Calls always route to Call Routing Mailbox 1
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
● 47-13: IntraMail Dial Action Tables
And Dial Action
Table 1
Call Routing Mailbox
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
IntraMail Features ◆ 69