Unscreened Transfer Operation Matrix - NEC IntraMail UX5000 Manual

Unscreened Transfer Operation Matrix

The following table shows in detail how Unscreened Transfer operates.
• Call = Call answered by the Automated Attendant.
• Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Direct to Voice Mail is off (see page 194 for more on this feature):
With Active Greeting When idle, transfers call to
Recorded or Not extension.
Recorded
1. If answered, connects call
2. If unanswered
If Auto Attendant Direct to Voice Mail is on (see page 194 for more on this feature):
With Active Greeting 1. Sends call immediately to mailbox.
Recorded or Not
Recorded
1
After the Transfer Recall Timer interval.
Conditions
None
●
Default Setting
● Dial Action Table 1 digits 3 and 4 are UTRFs to XXX (caller-dialed extension).
Programming
1. Assign the UTRF action to a key on the active Dial Action Table.
1.
47-13-01: D
Enter 2 to assign an available key for Unscreened Transfer (UTRF).
1a.
1b.
UX IntraMail Manual
Unscreened Transfer (UTRF) Operation
Extension Idle
(just like a UX5000 trans-
fer).
1
:
-Caller hears recorded or
built-in greeting and can
leave a message.
-Next Call Routing Mail-
box and Park and Page
may provide other
options. See page 194.
Extension Idle
-Caller hears recorded or built-in greeting and can leave a message.
A T A (
IAL CTION ABLE CTIONS PAGE
Normally, the corresponding Routing option should be XXX. Note that the key you choose for
this action is the first digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to extensions 300-399, for key 3
enter UTRF for the Action and XXX for the corresponding Routing.
To have Unscreened Transfer call a specific extension, the corresponding Routing option should
be that extension's number. The caller then dials that single digit to reach the extension.
- For example, to have callers dial 8 to reach extension 303, for key 8 enter UTRF for the
Action and 303 for the corresponding Routing.
✔ By default, the digits 3 and 4 are UTRF to XXX.
Extension Busy
When busy:
-Caller hears recorded or
built-in greeting and can
leave a message.
-Next Call Routing Mail-
box and Park and Page
may provide other
options. See page 194.
Extension Busy
297)
Unscreened Transfer
Extension in DND
When in DND:
-Caller hears recorded or
built-in greeting and can
leave a message.
-Next Call Routing Mail-
box and Park and Page
may provide other
options. See page 194.
Extension in DND
IntraMail Features ◆ 233