Answer Tables - NEC IntraMail UX5000 Manual

Answer Tables

Description
Determines how the Automated Attendant answers outside calls on each line, according to the
time of the day and day of the week that the call is ringing.
The Answer Table determines how the Automated Attendant answers outside calls on each line, according to
the time of the day and day of the week that the call is ringing. IntraMail provides 8 Answer Tables. The
Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically
answer incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3
major Automated Attendant components:
●
A
NSWER
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on
each line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
●
C R
ALL OUTING
A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
✔ By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
●
D A
IAL CTION
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
✔ By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant configuration.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
All trunks
Use Answer
Table 1
UX IntraMail Manual
T
ABLES
M ( 69)
AILBOX PAGE
T ( 81)
ABLE PAGE
● 22-02-01: Incoming Call Trunk Setup
● 22-07-01: DIL Setup
UX5000 IntraMail
Default Automated Attendant Call Routing
● 47-10-01: Answer Table Assignment
● 47-11: IntraMail Answer Table Options
Schedule 1 or
● 47-12: IntraMail Answer
Schedules
Default Mailbox
● 47-11-03: Default Mailbox
Call Routing
● 47-08: Call Routing Mailbox
Mailbox 1
Options
Dial Action
Table 1
Which chooses Call
Routing Mailbox 1.
Calls always route to Call Routing Mailbox 1
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
● 47-13: IntraMail Dial Action Tables
And Dial Action
Table 1
Answer Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
IntraMail Features ◆ 41