Department Group - Call Forward - NEC Xen Topaz Features And Specifications Manual

XEN Topaz NEC Business Solutions Ltd

Department Group - Call Forward

•Description
Department Group Call Forward allows a user to set call forward for calls routed to a
department group.
The forward can be set for each department group and each department group can
have its own destination number that the calls are forwarded to. The destination can be
either an internal extension/ pilot number or an off premise number.
The feature will operate for calls via ISDN trunk ports that are set as DDI (Type 3 in
Program 22-02-01) and internal calls to the pilot number.
The call forward is controlled by service codes and function keys. The destination can
also be changed by the user for each night mode (1-8).
When call forward is set all incoming calls to the department group will be forwarded
immediately or after a delay. Call forward after a delay can only be set via function key
59 and will only operate for incoming DDI calls to the department group. The delay time
is set by Program 24-02-08.
The destination of the call forward is saved in an Abbreviated Dial bin, the bin is
defined by Program 24-05-01. If a different call forward destination is required for each
night mode then a different Abbreviated Dial bin must be defined for each night mode.
To route the call off premise you must enter a trunk access digit (e.g. 9) before the
destination number. If there is no trunk access digit the call will route internally. The
internal number can be an extension or another department group pilot number.
It is also possible to chain the call forwards, for example if department group 01 is
forwarded to department group 02 and group 02 is also forwarded extension 250 then
calls to department group 01 will ring at extension 250.
A call that is forwarded off premise will be disconnected after timers 25-07-07 & 08.
The outgoing trunk route is defined by Program 21-03-01. A free trunk within this route
will be used when a call is forwarded off premise.
Conditions
Analogue trunks must have disconnect clear enabled when call forward off premise is
set, this is to ensure the lines are cleared when a call is disconnected.
The call forward destination cannot be set from an analogue SLT via Service Code
704.
Default Setting
The service code to enable department group forwarding is 702.
The service code to disable department group forwarding is 703.
The service code to set/change the destination number is 704.
Features and Specifications Manual Chapter 4 - 135