Unscreened Transfer; Screened Vs. Unscreened Transfer; Unscreened Transfer And Inactive Mailboxes - NEC IntraMail UX5000 Manual

Unscreened Transfer

Unscreened Transfer
Description
Similar to UX5000 unscreened transfers in which the transferring party immediately extends
the call.
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial extensions.
Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated Attendant
to transfer outside calls to extensions without the need for a live receptionist or operator. It is similar to
UX5000 unscreened transfers in which the transferring party immediately extends the call. After an Auto-
mated Attendant caller dials an extension, IntraMail transfers the call to the destination and hangs up. Any
recalls or additional routing are handled by the UX5000 – just as with any other unscreened transfer.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial extensions. The
following summarizes the differences between these two types of Automated Attendant transfer.
With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-
●
play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers
ring like Intercom calls and do not display Caller ID until the call is answered.
Both Screened and Unscreened Transfers route unanswered calls to the subscriber's greeting (recorded
●
or default) so the caller can leave a message.

Unscreened Transfer and Inactive Mailboxes

An Unscreened Transfer will go through to the destination extension even if the destination doesn't have an
active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto-
mated Attendant.
232 ◆ IntraMail Features
UX IntraMail Manual