Siemens HiPath 3000 Service Manual page 961

2. Open log.txt file
The log.txt file contains detailed information about the services. You can open this file
via <Installation Directory>/PCSData/Debug.
Figure 12-5
3. If a required service has not been started, then the HiPath ComScendo service should be
stopped and restarted using the State Viewer.
If the State Viewer has no connection to the HiPath 5000 server, the "Siemens Service
Monitor Service" should be restarted. To do this, click the "Start Server" button (see
Figure 12-3).
If this does not work either, the HiPath ComScendo Service software must be uninstalled
and then reinstalled using the instructions set out in Section 6.6.4.
If problems arise during operation (crashes, incorrect telephone responses, etc.) contact
the relevant service support organization. The *.trc and *.dmp files stored in the diag
subdirectory of the installation directory should also be supplied to service support for di-
agnostic purposes.
P31003-H3550-S403-4-7620, 02/05
HiPath 3000 V5.0, HiPath 5000 V5.0, Service Manual
log.txt File
service.fm
Service
Guided Maintenance
12-43