Safety Precautions Safety Precautions Note! (for U.S.A and Canada only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro- vide reasonable protection against harmful interference when the equipment is op- erated in a residential installation.
Location of the Telephone • The telephone should be operated in a controlled environment with an ambient tem- perature between 5 °C and 40 °C (40 °F and 104 °F). • To ensure good handsfree talking quality (not available with optiPoint 410 entry), the area in front of the microphone (front right) should be kept clear.
About the Manual General Information General Information About the Manual The instructions within this manual will help you in administering and main- taining the optiPoint 410/420. The instructions contain important informa- tion for safe and proper operation of the optiPoint 410/420. Follow them carefully to avoid improper operation and get the most out of your multi- function telephone in a network environment.
General Information Safety Precautions for IP Telephony Different methods can be implemented to protect an IP environment from external attacks (denial of service attacks, viruses, etc.) and call monitor- ing. Different methods can be implemented to protect an IP environment from external attacks (denial of service attacks, viruses, etc.) and call monitor- ing.
Notes and Symbols Notes and Symbols Safety Information that is important for preventing injury or damages is marked specially, as they are important instructions for correct use of the unit. This symbol indicates a hazard. Failure to follow the instructions giv- en may result in injury or in damage to the unit.
General Information Step by Step Continue? > > 01=Configuration? > Operating the telephone Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Increase or reduce the value depending on the current operating mode. optiPoint 410/420 economy/economy plus/stan- dard/advance The option appears on the screen.
Notes and Symbols Properties of the Telephone Models This chapter gives you an overview of the optiPoint 410/420 telephone models and their properties. Telephone Model optiPoint 410 entry optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard optiPoint 410 advance optiPoint 420 economy...
Setting Up the Telephone Setting Up the Telephone This chapter describes how to connect the individual elements of the optiPoint 410/420 with each other ( set up the device ready for operation ( Installing the Telephone Connectors on the bottom of the telephone optiPoint 410 entry [1] Power over LAN: If power is supplied over the LAN cable, no local power supply is required.
Installing the Telephone Starting up the optiPoint 410/420 Only use switches in the LAN, to which the optiPoint 410/420 is connected. An operation at hubs can cause serious malfunctions in the hub and in the whole network. The Western plugs of all cable connections must audibly snap into place.
Setting Up the Telephone Step by Step 01=Configuration? > Preparing for Operation For the optiPoint 410/420 economy/economy plus/stan- dard/advance follow the sequence described below. The sequence for the optiPoint 410 entry is described from page 16. The start up process sequence describes a stan- dard case of configuration.
Preparing for Operation Step by Step 01=DHCP IP assign? > > off? > > 02=Terminal IP addr.? > Change? > > 03=Terminal mask? > Change? > > 00=End? > Only if no DHCP server: Confirm. Confirm to switch the DHCP IP assign off. The change is displayed.
Setting Up the Telephone Step by Step e d g optiPoint 410 entry If problems are encountered during the initial start up, or if you have queries on individual specifications, the following chapters will be of help: • For specialized information on the administration of the optiPoint 410 entry see "Alphabetical Reference"...
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Preparing for Operation Step by Step Only if no DHCP server Press 1 function key. Enter code to switch the DHCP IP assign off. Terminate the operation. Press 1 function key. Enter code. Enter IP address of the optiPoint 410 entry (to edit see page 93).
Setting Up the Telephone Step by Step Other settings All other settings of your optiPoint 410 entry must be made through the "Web-based Management Tool" page 42. Open the "System" page in your browser and enter the following parameters: • PBX address page 65 •...
Administration The following pages describe how to make administration settings for the optiPoint 410/420 in a HiPath 3000/5000 / HiPath 4000 system. There are different ways to make settings: • Locally on the telephone: – optiPoint 410/420 economy/economy plus/standard/advance page 20 –...
Administration Step by Step e d g 01=Configuration? > > 02=Diagnostics? > > 03=Start Phone? > optiPoint 410/420 economy/economy plus/standard/advance optiPoint 410/420 economy/ economy plus/standard/advance Access to the Administration Menu If you are in the Administration Menu, then the optiPoint 410/420 cannot be accessed ("offline"). All configuration and diagnostic operations are protect- ed against illegal accesses by the Administrator pass- word.
optiPoint 410/420 economy/economy plus/standard/advance Step by Step 01=DHCP IP assign? > Off? > > > > 02=Terminal IP addr.? > > 03=Terminal mask? > Configurations DHCP IP Assignment For detailed information see Enter "Administration Menu" and go to the Configura- tion Menu page 20.
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Administration Step by Step > 04=Default route? > > 05=VLAN method? > Manual > > DHCP > > 06=VLAN id? > optiPoint 410/420 economy/economy plus/standard/advance Default Route For detailed information see Enter "Administration Menu" and go to the Configura- tion Menu page 20.
optiPoint 410/420 economy/economy plus/standard/advance Step by Step 01=Display test? > ABCDEFGHIJKLMNOPQRSTUVWX > abcdefghijklmnopqrstu- > 0123456789!"#$%&’()*+,-. /:;<=>?[¥]^_{|}ËÁ <> > > > 02=LED test? > Diagnostics Display Test For detailed information see Enter "Administration Menu" and go to the Diagnostics Menu page 20. Confirm.
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Administration Step by Step > 03=Key test? > Please press key > > e.g. > 04=Audio loop test? > Continue? > 05=RAM test? > Continue? > > 06=ROM test? > Continue? > optiPoint 410/420 economy/economy plus/standard/advance Key Test For detailed information see Enter "Administration Menu"...
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Administration Step by Step > 08=Line test? > Off? > > > > 09=SLK test? > Press tick to stop it > optiPoint 410/420 economy/economy plus/standard/advance Line Status For detailed information see Enter "Administration Menu" and go to the Diagnostics Menu page 20.
Administration Step by Step No IP address No Network No System Error: <Error string> FTP parameter missing EXIT? optiPoint 410/420 economy/economy plus/standard/advance Error Messages No IP address The DHCP server cannot assign any terminal IP address page 80. Possible solution: Check the DHCP server.
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optiPoint 410/420 economy/economy plus/standard/advance Step by Step No Database PABX not found Client not registered Reject cause unknown Other error messages The connection or login to the database failed. No IP connection to the gateway. The telephone is not correctly furnished to the PABX. No client licenses exist in the gateway.
Administration Step by Step optiPoint 410 entry After integrating the optiPoint 410 entry into your net- work successfully settings through the "Web-based Management Tool" page 42. Entering the administration area If you are in the administration area, you cannot reach the optiPoint 410 entry ("offline"). All configuration and diagnostic operations are protect- ed against illegal accesses by the Administrator pass- word.
optiPoint 410 entry Administration Step by Step Restart Web-based Management Tool Reset via the Web-based Management Tool page 42. 1. Open the Dialog „Restart Terminal“ . Menu: Administrator Actions > Restart Terminal 2. Click on the button „Restart“ . Enter the administration area page 32.
Administration Step by Step Reset factory settings The resetting can lead to the failure of all the functions of the optiPoint 410 entry. Ensure that you have all the necessary information for start page 16. For standard values, see Disconnect the red Western plug of the power supply unit cable (Pos.
optiPoint 410 entry Step by Step LEDs on the phone: Error Messages The LEDs flash till you switch to the Administration Mode page 32. No IP address The DHCP server cannot assign a terminal IP address page 80. Possible solution Check the DHCP server.
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Administration Step by Step No terminal screen is set The DHCP IP assignment and no terminal screen is configured. Possible solution Activate the DHCP IP assignment Enter the terminal IP address No Default Route is set The DHCP IP assignment and no default route is configured.
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optiPoint 410 entry Administration Step by Step No PBX address No PBX address page 65 is configured. Possible solution Enter the PBX address page 18. The PBX does not react The telephone cannot find the PBX page 86. Possible solution Check the PBX.
Administration Step by Step optiPoint display module Firmware Update Firmware cannot be updated if a Java MIDlet is active (for example, a speed dialing list). To update your optiPoint display module, perform the following steps: 1. Make sure that an FTP server is available, see page 89, and that the relevant firmware file is stored on the server.
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optiPoint display module Step by Step Configuring the LDAP Server Perform the following steps to enter the LDAP server IP address and port number: 1. Start the Web-Based Management Tool, see page 43. 2. Select "Administration" > [password] > "Applica- tions"...
Administration Step by Step optiPoint application module Firmware Update Firmware cannot be updated if a Java MIDlet is active (for example, a speed dialing list). Perform the following steps to update the software on your optiPoint application module: 1. Make sure that an FTP server is available, see page 89, and that the relevant firmware file is stored on the server.
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optiPoint application module Step by Step Configuring the LDAP Server Perform the following steps to enter the LDAP server IP address and port number: 1. Start the Web-Based Management Tool, see page 43. 2. Select "Administration" > [password] > "Applica- tions"...
Administration Step by Step Administration Web-based Management Tool General The optiPoint 410/420 is equipped with an HTTP web server that permits the mapping of the telephone's con- tent on the web browser of a PC integrated in the LAN ("Web-based Management Tool"). For this, the IP data of the optiPoint 410/420 page 103 and the PC must be arranged correct- The web-based management tool contains the follow-...
Web-based Management Tool Preparation Open web-based management tool To invoke the interface, open a web browser and enter the following URL: For optiPoint 410/420 economy plus/standard/advance: https://[IP of the telephone] For optiPoint 410 entry/economy: http://[IP of the telephone] where [IP of the telephone] represents the IP address of the optiPoint 410/ 420 that you wish to match.
Web-based Management Tool Administration General Information Click on the required field to see a description for each parameter. General Information Administrator Actions Change administrator password...
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Administration Clear screenlock password Click on the required field to see a description for each parameter. (Only for optiPoint 410/420 standard/advance available) Clear user data (Only for optiPoint 410/420 standard/advance available) Restart terminal Factory Reset Web-based Management Tool...
Web-based Management Tool Administration Applications (Only for optiPoint 410/420 standard/advance available) Click on the required field to see a description for each parameter. Dialling Properties (Only for optiPoint 410/420 standard/advance available) Java HTTP Settings (Only for optiPoint 410/420 standard/advance available) LDAP settings (Only for optiPoint 410/420 standard/advance available)
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Administration WAP gateway Click on the required field to see a description for each parameter. (Only for optiPoint 410/420 standard/advance available) WAP Favourites (Only for optiPoint 410/420 standard/advance available) Miscellaneous (Only for optiPoint 410/420 standard/advance available) Web-based Management Tool...
Web-based Management Tool Audio Click on the required field to see a description for each parameter. Audio settings Diagnostics Click on the required field to see a description for each parameter. Diagnostic Tests Test results Administration...
Administration File transfer Click on the required field to see a description for each parameter. File Transfer (optiPoint 410/420 standard/advance) LDAP FTP Settings (Only for optiPoint 410/420 standard/advance available) Web-based Management Tool...
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Web-based Management Tool Administration Java FTP Settings (Only for optiPoint 410/420 standard/advance available) ENB FTP Settings (Only for optiPoint 410/420 standard/advance available) File Transfer (optiPoint 410/420 entry/economy/economy plus)
Administration Network Click on the required field to see a description for each parameter. Network and Routing (LAN Port 2 Mode only for optiPoint 410/420 economy plus/standard/ad- vance available) Web-based Management Tool...
Web-based Management Tool Administration Quality of Service (QoS) Click on the required field to see a description for each parameter. SNMP settings...
Administration Port Settings Click on the required field to see a description for each parameter. Port Control Web-based Management Tool...
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Web-based Management Tool Administration SRSR Settings Click on the required field to see a description for each parameter. Time Settings VOIP Encryption Settings Only for optiPoint 410/420 economy plus/standard/advance with software version 5.x and higher on HiPath 3000/5000 (version 6.0 and higher) or Hi- Path 4000 (version 3.0 and higher).
Alphabetical Reference Alphabetical Reference This glossary offers basic information that can be used by the administrator to carry out configuration- and diagnostics-related jobs in the optiPoint 410/ 420. • The Chapter “Description of functions“ explains alphabetically sorted terms that, for instance, you will encounter in the menus. The symbols lead to the concerned operational sequence descriptions: Operating the optiPoint 410/420 economy/economy plus/standard/ advance...
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Description of functions Administration Password • Here you can change the password that is necessary for accessing the administrator area. • Valid values: Numeric • Minimum length: 6 (for more information, see • Maximum length: 9 • Standard value: 123456 page 45 Application Filename •...
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Alphabetical Reference Clear Screenlock Password • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • Herewith the user password will be reset. page 46 Clear User Data • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used.
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Description of functions Compression • Chose the compression mode which has to be used, if Band“ was selected ( • Standard value page 49 Compressing Codec Threshold Values • Packed • Lost packet thresholds [in Promille]: Packets which got lost for voice decoding.
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Alphabetical Reference Default Route • Enter the DHCP server assigns this value dynamically. • If the value was assigned dynamically, it can only be read. • A restart is necessary after the change. • Standard value • IP editor in the optiPoint 410/420 page 22 Default SNTP IP •...
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Description of functions DNS Addresses • Enter the server assigns this value dynamically ( 420 is operated on a • Standard address • IP editor in optiPoint 410/420 page 52 Domain Name • Enter the name of the associated domain only if the optiPoint 410/420 is not operated in a •...
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Alphabetical Reference Emergency Number • Parameter for use in US only. • Enter the telphone number which automatically shall be dialed after 1 second. page 55 Factory Reset • With this function you can reset all administration parameters to the original settings at the time of delivery.
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Description of functions FTP Settings • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • Displays the location of the download file via the regarding Server. • Following servers are available: –...
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Alphabetical Reference H.225.0 Call Signalling • Enter the • Use: control of connection for • Standard value page 56 H.245 TCP Channel • Enter the • Standard value page 56 Help Internet URL • Can be configured only for the optiPoint 410 standard/advance and optiPoint 420 advance.
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Description of functions HTTP Username • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • Enter the name according to the user name stored in the for accessing the FTP server. •...
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Alphabetical Reference Jitter Buffer • Select the duration of the intermediate storage here (number of data packets) that changes the effect of the Short Medium Long • The more stable the network connection, the shorter the selected buff- er time (less voice delay). •...
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Description of functions LAN Port Settings • Here you must define the bandwidth at which the optiPoint 410/420 should be run. The required value depends on the bandwidth that the switch or router supports in the network. Bandwith Auto 10/Full 10/Half 100/Full 100/Half...
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Alphabetical Reference LDAP Template Filename • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • If an that is used in connection with this server. • The file must exist in a defined directory on the Server Address).
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Description of functions Local Area Code • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • Specify the local area code of your company here, e.g., "89" for Munich. •...
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Alphabetical Reference Minimal Session Length • for QDC (QoS Data Collection) • Standard value page 54 National Dial Prefix • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. •...
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Description of functions QCU Home Address • Enter the to be reported. • Standard value page 54 QCU Standby Address • Only available when using a second communication platform. • Enter the to be reported during emergency mode. page 54 QDC Server •...
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Alphabetical Reference Report Mode • Choose the according Report Mode: – 1: A report will be sent at the end of a session when the threshold was reached. – 2: A report will be sent within each threshold was reached. –...
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Description of functions Service Agent Request • Enter the page 56 Security Setting • Select the designated value from the list for the security setting for the Gateway. page 55 Silence Suppression • With this switch you can define whether the suppression of back- ground noise should be activated during silence (no conversation).
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Alphabetical Reference SNMP Server Address • If an this server here. • Standard address page 53 SNMP Trap Port • Define the should be transmitted. page 53 SRSR Automatic Switch Back • Activate this checkbox for executing automatical change between standby mode (emergency mode) and home mode (standard mode) of the communication plattform.
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Description of functions SRSR Switch To Standby Retry Count • Maximum number of negative attempts for switching over to the standby mode. • If all attempts fail, it will be changed to the home mode (standard mode). • Valid value: 1 ... 255. •...
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Alphabetical Reference Terminal IP Address • Enter the DHCP server assigns this value dynamically ( • If the value was assigned dynamically, it can only be read. • A restart is necessary after the change. • Standard value • IP editor in optiPoint 410/420 page 21 Terminal Mask •...
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Description of functions VLAN Method • Can be defined only if the L3). • Here you must define the location from where the should be fetched, if Manual DHCP page 22 VoIP Encryption Settings • Only for optiPoint 410/420 economy plus/standard/advance. •...
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Alphabetical Reference WAP Gateway Address • Only configurable on optiPoint 410/420 standard/advance and only re- quired if a display module or application module will be used. • If a WAP server exists, enter the • Standard address page 48 WAP Port Number •...
Example of a station number in canonical format: +49 (89) 72212345 CORNET IP TS This Siemens routing protocol is based on existing protocols, such as, H.323, MGCP , Megaco or the RTP protocol and includes signaling and con- trol functions necessary for IP telephony.
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Alphabetical Reference Personal Telephonebook of the display module or application module. Abbreviation for "File Transfer Protocol". Is used for transferring files in networks, e.g., to update telephone soft- ware page 50. G.711 Audio protocol for uncompressed voice transmission. Requires a band- width of 64 kbit/s.
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Abbreviations and Specialized Terms Abbreviation for "Internet Protokoll". IP address Also called " network. It consists of four number blocks of 0 to 255 each, separated by a point. To simplify the notation, voice names can be released from a DNS into the IP addresses.
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Alphabetical Reference Abbreviation for "Management Information Base". Database containing descriptions of error messages of the devices and functions in a network. Abbreviation for "Private Branch eXchange". Private telephone system that connects the different internal devices to the ISDN network PING Abbreviation for "Packet Internet Groper".
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Abbreviations and Specialized Terms Alphabetical Reference Abbreviation for "Session Initiation Protocol". Protocol standard for initialising calls in IP networks. Only for optiPoint 420 telephones. SLK (Self-Labeling-Key) means, that the labeling fields of the function keys automatically display the stored func- tions via LCD display.
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Alphabetical Reference Switch Transmission position in a star-shaped network. Abbreviation for Uniform Resource Locator. The URL is the address of a file (site), which is accessible via the internet. The URL consists of: • the access protocol • the host name of the domaine •...
Setting up the FTP server Administration scenarios Setting up the FTP server There are several possibilities of performing upload and download opera- tions for the optiPoint 410/420. • With the help of a web interface in an Internet browser (e.g., Internet Explorer 5.5), •...
Administration scenarios Installation and configuration 1. Install the software (in the example "3Cserver", that can be downloaded from http://www.3com.com). 2. Start the server program. 3. You can set up user profiles or permit anonymous access, as in this ex- ample. This is the simpler variant in which it is not possible to assign different access rights to different users.
Check handset functionalities Check handset functionalities • Check whether the plugs at the two ends of the handset cable are in- serted correctly (handset engaged) • Carry out an Audio Loop test. – More information on “Audio Loop Test“ – •...
Administration scenarios Improve speech quality • Change the QoS parameters. – More information on “QoS L2/L3“ – • Increase the "Jitter" buffer time for the optiPoint 410 entry. – More information on “Jitter Buffer“ • Change the voice compression. – More information on “Codec“ “Compression“...
Number Editor Editors optiPoint 410 entry only: The edited characters are displayed binary coded on the LEDs of the optiPoint 410 entry Number Editor Permitted: Numeric values. Specify the numbers. < Press this key to delete one character at a time to the left. In case of negative numbers, press this key to change the prefixed sign.
Text Editor Text Editor Character entry is performed by multiple presses of the keypad keys ac- cording to the following tables. This also applies to entry of alphanumeric passwords. Example: "+" = press the Key 1x [[1]] [[2]] Key 13x 14x 15x 16x 17x 18x 19x 20x 21x 22x 23x [1] Space.
Factory Default Settings Password Functions The minimum password length can be predefined in the Deploy- ment Tool. Password User Password Administrator Password FTP Password HiPath Password SNMP Password Subscriber Password Cancel Mobility Password Password Functions Function setting Protects the user-specific settings of the optiPoint 410/420.
Data Visualisation (optiPoint 410 entry only) Data Visualisation (optiPoint 410 entry only) For error messages on the optiPoint 410 entry see Status Messages Binary encoded ASCII table The table illustrates in which way characters are displayed on the LEDs of the optiPoint 410 entry.
Binary encoded ASCII table Technical data optiPoint 410/420 economy/economy plus/standard/advance Protocols Voice algorithms Interfaces Pin assignment: LAN receptacle Handset receptacle Pin 1 microphone - Power supply unit receptacle Power supply (external plug-in power supply unit) [1] Only for optiPoint 410/420 economy plus/standard/advance with software version 5.x or higher on HiPath 3000/5000 (version 6.0 or higher) and HiPath 4000 (version 3.0 or higher).
optiPoint 410/420Operation Codes Summary Operation Codes Summary In the following pages you will find a list of the reference numbers corresponding to the administration and diagnostics functions in the optiPoint 410/420 economy/economy plus/ standard/advance and the optiPoint 410 entry in the alphabetical order. optiPoint 410/420 Administration Interface Operation...
Operation Codes SummaryoptiPoint 410/420 Diagnostics Operation optiPoint 410/420 economy/ economy plus Administration Interface) : > : Display Test df : LED Test dg o : Key Test dh s Audio Loop Test di : RAM Test dj : ROM Test dk >...
Menu structureoptiPoint 410/420 Menu structure The following table shows a concerned overview of the menu structure of the optiPoint 410/420. optiPoint 410/420 Menu |--- Administration? |--- 01=Configuration? |--- 01=DHCP IP assign? |--- 02=Terminal IP addr.? |--- 03=Terminal mask? |--- 04=Default route? |--- 05=VLAN method? |--- 06=VLAN id? |--- 07=QoS?
Index The colored page numbers lead in each case to the description of the operation at the following device/surface • optiPoint 410/420 economy/ economy plus/standard/advance • optiPoint 410 entry • Web-based Management Tool • Bold: Explanations in Glossar Abbreviations Acoustic Filter Action On Submit Administration area Administration Password...
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Index H.225.0 Call Signalling H.225.0 RAS H.245 TCP Channel Handsfree distance Help Internet URL Base HTTP Gateway/Proxy Address HTTP Password HTTP Port Number HTTP Username HTTPS Improve speech quality IP Routing Java Midlet Filename Jitter Buffer Key Test LAN connection checking LAN Port Settings Layer 2 Default...
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RAM Test Report Interval Report Mode Restart Terminal ROM Test RTP Port Base Security Setting Serial number Service Agent Request Silence Suppression SNMP active Password Server Address Trap Port Software-Version, determine Specialized terms SRSR Automatic Switch Back Enabled Switch To Home Expiry Timeout Switch To Home Retry Count Switch To Standby Expiry Timeout...