Quantum Scalar i6000 User Manual page 68

Chapter 2: Troubleshooting Your Library
Working With Tickets
Element
Serial #
Sub-system
Posted Date
54
Description
The serial number of the particular FRU.
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Cooling
• Robotics
The date and time on which the library created the ticket.
From the Ticket Details dialog box, you can perform the following
tasks:
• Display detailed information for a history ticket by using the
Show button, and then redisplay the original ticket details
using the Initial Ticket button (see
Details
• Connect to online service and support resources by clicking
Online Support. Online service and support resources include
free, secure access to KnowledgeBase articles and the Online
Service Request tool. (If clicking Online Support does not
connect you to the online service and support WebWeb site, try
disabling your Web browser's pop-up blocker.)
• Mail, save, or print ticket information by using the Send button
(see Mailing, Saving, and Printing Ticket Information
page 73)
• Determine whether the issue is resolved by using the FRU Test
button. FRU Test is available only if the ticket's FRU has an
applicable verification test that you can run. (FRUs that belong
to the Accessor, Picker, Drive, I/E Assembly, or Bar Code Label
categories have applicable verification tests.) When you click
FRU Test, the Verification Tests dialog box appears with the
appropriate verification test already selected and ready to start.
If you run a verification test and the results are all good, the
library automatically transitions the ticket to the Verified state.
For more information, see
page 596.
on page 55)
Working With Verification Tests
Viewing History Ticket
Quantum Scalar i6000 User's Guide
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