Where Did The Issue Occur In The Library?; When Did The Issue First Occur?; Has The Issue Occurred Repeatedly? - Quantum Scalar i6000 User Manual

Quantum Scalar i6000 User's Guide
2 View the details for the appropriate ticket (see
Details on page 50).
3 View the reports that are associated with this ticket (see
Ticket Details Reports
4 View the ticket's repair page (see
page 60).

Where did the issue occur in the library?

The Status Group field on the Details tab of the Ticket Details dialog
box indicates the library subsystem that caused the ticket. For more
information about the Details tab, see
page 50 The FRU ID field on the Report tab of the Ticket Details dialog
box indicates the type of FRU that is affected, and the FRU Instance
field indicates the specific FRU by its location in the library. For more
information about the Report tab, see
page 56.

When did the issue first occur?

The Posted field on the Details tab of the Ticket Details dialog box
indicates the date and time on which the library first reported the issue
and created a ticket for it. For more information about the Details tab,
see Viewing Ticket Details

Has the issue occurred repeatedly?

The Duplicates field on the Details tab of the Ticket Details dialog box
indicates how many times the library has reported the same issue while
the ticket has been open. In addition, you can determine whether the
same issue has occurred and been resolved in the past. The FRU History
List area on the Details tab lists tickets that have been opened for the
same FRU in the past, but have been resolved and are now in the Closed
or Verified state. By selecting a history ticket and then clicking Show,
you can investigate the ticket history of a particular FRU. For more
information about the Details tab and viewing history tickets, see
Viewing Ticket Details
Chapter 2: Troubleshooting Your Library
on page 56.
Viewing Ticket Repair Pages
Viewing Ticket Details
Viewing Ticket Details Reports
on page 50.
on page 50.
Working With Tickets
Viewing Ticket
Viewing
on
on
on
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