Suppressing Tickets And Ticket Notifications - Quantum Scalar i6000 User Manual

Chapter 2: Troubleshooting Your Library
Working With Tickets
Suppressing Tickets and
Ticket Notifications
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3 Under Templates, click Save.
4 Type a name for the template, and then click OK.
The template appears in the list under Templates.
5 To load the saved report criteria at a later time, click the template in
the list, and then click View to generate the report.
6 To close the Report Criteria dialog box, click Cancel.
By default, the library provides notifications whenever a problem occurs.
Notifications include:
• For Severity 1 issues, an e-mail is sent to Quantum Technical Support
(techsup@quantum.com). This is set up by default in the Setup >
Notifications > System Setup dialog box, Rules tab. See
Up E-mail Notifications
• An e-mail is sent to individuals that you have set up in the Setup >
Notifications > System Setup dialog box, Rules tab. See
Up E-mail Notifications
• A ticket is generated (see
more information).
You can suppress these notifications and ticket generation as follows:
1 Select Setup > Notifications > Tickets Filter.
2 The Suppress Tickets Filter dialog box appears. The displayed table
lists all tickets that have ever been issued for your library, plus all
tickets pertaining to Tape Alerts (indicated by the Tape Alert number
in the TA# column). Tape Alert tickets are listed even if they were
not issued for the library.
Note: The list does not update dynamically. You can click the
Refresh button to update the list
on page 186 for more information.
on page 186 for more information.
Viewing Ticket Details
Quantum Scalar i6000 User's Guide
Setting
Setting
on page 50 for