Quantum Scalar i6000 User Manual page 560

Chapter 15: Maintaining Your Library
Maintenance Actions
546
components, including the LMC, the MCB, the CMB, the robotics control
subsystem (RCS), and the I/O blades.
Trace logs collect problem data for up to 72 hours of continuous library
operation. They provide Quantum engineering personnel with vital
library information for troubleshooting and solving problems. You
should capture snapshots when technical support requests them.
Details about capturing snapshots include:
• Because the snapshot requires analysis by trained Quantum
personnel, send captured snapshots to
when Quantum requests them.
• Depending on the library configuration, capturing a snapshot can
take as long as 30 minutes and the resulting file size can be large.
Firewall file size limitations could prohibit you from mailing it.
• You can mail or save snapshots from a remote client. However, you
cannot save snapshots from the library's touch screen. You cannot
print snapshots from either the remote client or the touch screen.
• Because snapshots do not contain binary data, secure sites allow
them to be sent offsite.
• If you want to mail snapshots to e-mail addresses, you must make
sure that e-mail is appropriately configured in the LMC before you
perform the following procedure so that the library can send
snapshots to the recipient. See
To capture a snapshot:
1 Log on as an administrator.
2 Make sure that applications are not attempting to access the library.
3 Make sure that you are viewing the physical library. From the View
menu, click the name of the physical library.
www.quantum.com/osr
Configuring E-mail on page 183.
Quantum Scalar i6000 User's Guide