Quantum Scalar i6000 User Manual page 55

Quantum Scalar i6000 User's Guide
e-mail address. The library also sends a notification if a ticket's severity
level escalates to a more severe level. The library does not send one
when an ticket's severity level becomes less severe.
By default, the only e-mail address to which the library sends e-mail
notifications (severity level 1 issues only) is techsup@quantum.com
(Quantum technical support). To set up other e-mail addresses to receive
notifications, see Configuring E-mail
Notifications on page 186.
Note: Even though you can remove the Quantum technical support
e-mail address so that Quantum does not receive severity level
1 notifications, Quantum recommends that you do not remove
it. Also, do not include the Quantum technical support e-mail
address for severity level 2 or 3 notifications.
The subject line of the e-mail notification indicates "Scalar i6000," the
library's serial number, and the severity level of the ticket. The body of
the message states that the library sent the message automatically. The
message body also includes the following information, which provides
details about the ticket and library conditions at the time of the event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online or offline, or robotics varied on or varied off
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The notification also includes a repair page attachment. This page
provides a problem description and corrective actions you or a customer
service engineer (CSE) can perform. For more information about repair
pages, see Viewing Ticket Repair Pages
Chapter 2: Troubleshooting Your Library
How Does the Library Report Issues?
on page 183 and Setting Up E-mail
on page 60.
41