Quantum Scalar i6000 User Manual page 67

Element
Repair Link
FRU Status
Error Code
FRU Logical SN
Description area
In the FRU History Ticket List area:
ID
Description
State
Severity
Quantum Scalar i6000 User's Guide
Description
The name of the repair page that is associated with the ticket.
The status of the FRU. Possible statuses are:
• Failed
• Degraded
• Warning
• Good
A number that is associated with a particular issue that caused the ticket
report. Because more than one issue can cause a report, an error code
provides another level of detail to what the report provides. The error code
maps to a portion of library firmware code, which a trained analyst can
examine to determine the root cause of an issue. If the ticket is in the Closed
or Verified state, this field is set to N/A. This information is for technical
support use only.
The logical serial number that the library assigns to a drive in a specific
location. This is not the serial number of the particular FRU (see FRU SN in
this table). If a drive is replaced by another drive in the same library location,
the logical serial number remains the same. From the host's perspective, the
replacement drive is the same as the original one. This field appears for all
drive-related tickets only. If the logical serial number addressing feature is
disabled for the library, Disabled appears in this field.
A summary description of report information that is associated with the
ticket. It includes reason text that describes the cause of the ticket.
The library-assigned identifier for the history ticket.
A summary description of the history ticket. The description identifies the
FRU that caused the ticket and includes reason text that describes the cause
of the ticket.
All tickets that appear on the Details tab, including the ones in the FRU
History Ticket List area and the Ticket # area, see the same specific FRU.
The current state of the history ticket. All history tickets are in the Closed or
Verified state.
The historical ticket's current severity level.
Chapter 2: Troubleshooting Your Library
Working With Tickets
53