Mailing, Saving, And Printing Ticket Information - Quantum Scalar i6000 User Manual

Mailing, Saving, and
Printing Ticket
Information
Quantum Scalar i6000 User's Guide
2 Under Specify Report Criteria, click criteria options in the lists to
customize the content and appearance of the Media Integrity
Analysis Report.
Table 4 on page 65 summarizes the available report criteria options.
3 Under Templates, click Save.
4 Type a name for the template, and then click OK.
The template appears in the list under Templates.
To load the saved report criteria at a later time, click the template in
the list, and then click View to generate the report.
5 To close the Report Criteria dialog box, click Cancel.
The Send button on the Ticket Details dialog box enables you to send
detailed ticket information, including all report details, to e-mail
addresses. If you are accessing the LMC from a remote client, Send also
enables you to save the information to a file or print it.
Note: You can mail, save, or print ticket information from a remote
client. However, you cannot save or print the information from
the library's touch screen.
Ticket information that a user sends by using the Send button is
essentially the same as the information that the library automatically
provides in e-mail notifications (see
The only differences are that the subject line states "Library RAS
Information" and the body of the message does not have a "REASON
FOR AUTOMATED E-MAIL" section, but it has a "REPAIR AND
TROUBLESHOOTING INSTRUCTIONS ATTACHED" section.
The message body also includes the following information, which
provides details about the ticket and library conditions at the time of
the event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
Chapter 2: Troubleshooting Your Library
Working With Tickets
E-mail Notifications on page 40).
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