Closing Tickets - Quantum Scalar i6000 User Manual

Chapter 2: Troubleshooting Your Library
Working With Tickets

Closing Tickets

76
Note: If you cannot run a test, make sure that you complete the
repair page instructions and, if needed, physically examine the
FRU. After you determine that the issue is resolved, manually
transition the ticket to the Closed state. See
page 76. After you close the ticket, the library transitions the
ticket to the Verified state if it is able to do so.
You can access the tests in two ways:
• On the main LMC display, click Tools > Verification Tests.
The Verification Tests dialog box appears. From this dialog box, you
can choose from a variety of verification tests, including the FRU
tests.
• On the Ticket Details dialog box, click FRU Test.
Note: The FRU Test button is available only if the ticket's FRU has
an applicable verification test that you can run.
The Verification Tests dialog box appears with the appropriate test
already selected and ready to start.
For details about the verification tests and how to run them, see
Working With Verification Tests
Manually close a ticket if all of the following conditions are true:
• You have completed the repair page instructions to resolve the issue
(for example, replaced a FRU).
• You have physically examined the FRU to make sure that the issue is
resolved.
• The FRU Test button on the Ticket Details dialog box is not
available. This means that an applicable verification test does not
exist.
on page 596.
Quantum Scalar i6000 User's Guide
Closing Tickets on