Viewing History Ticket Details - Quantum Scalar i6000 User Manual

Viewing History Ticket
Details
Quantum Scalar i6000 User's Guide
Note: If the library does not have a verification test for the
FRU, after you resolve the issue, you must manually
transition the ticket to the Closed state by using the
Close Ticket button. After you close the ticket, the
library transitions it to the Verified state if it is able to
do so. For more information about manually closing a
ticket, see
• Display report information (see
on page 56)
• Display the repair page (see
page 60)
To display the detailed information for a particular history ticket,
perform the following steps:
1 On the Ticket List dialog box in the FRU History Ticket List area of
the Details tab, click the appropriate ticket row to highlight it and
click Show.
The history ticket details appear in the Ticket # area. However, the
list of tickets in the FRU History Ticket List remains the same as
what the initial ticket displayed. This list does not change. The
Report and Repair tabs show information that is specific to the
history ticket, but the Close Ticket and FRU Test buttons at the
Chapter 2: Troubleshooting Your Library
Closing Tickets on page 76.
Viewing Ticket Details Reports
Viewing Ticket Repair Pages
Working With Tickets
on
55