Getting Further Assistance - Xerox WorkCentre 5945 User's Manual And Warranty

General Care and Troubleshooting
The Device User Interface does not Respond
There may be occasions when the Device User Interface will not respond. Reboot your device by
powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
Print job(s) status stuck at Processing
• Ask your System Administrator to disconnect the network cable and perform a software reset
(the instructions to perform the reset are in the System Administrator Guide).
• Repeat the software reset 2 times.
More Information
Using Internet Services to find System Administrator Contact Details
System Administrator Guide
Warming up message continuously displays
• Check to see if there is a paper jam. Clear the paper path of all obstructions.
• Turn the device off, wait 2 minutes, then turn it on again.
More Information
Powering the Device Off
Powering the Device On

Getting Further Assistance

For any additional help visit our customer web site at
Center quoting the machine serial number.
The Xerox Support Center will want to know the nature of the problem, the machine serial number,
the fault code (if any) plus the name and location of your company.
More Information
Identifying the Parts of Your Device
720
www.xerox.com/support.
www.xerox.com
®
WorkCentre 5945/5955
or contact the Xerox Support
User Guide