Further Assistance; Maintenance Assistant - Xerox ColorQube 9201 User Manual

Further Assistance

Further Assistance

For any additional help visit our customer web site at www.xerox.com or contact the Xerox Welcome
and Support Center quoting the device serial number.
• Press the Machine Status button on
the control panel.
The Machine Information tab is
displayed.
• The Customer Support information
and the Machine Serial Number is
displayed on this screen.

Maintenance Assistant

If a problem occurs which requires further
investigation from Xerox, diagnostic
information can be sent directly to Xerox
using the Maintenance Assistant option.
• Access the Maintenance Assistant
option by selecting the Machine Status button.
The Maintenance Assistant button is located on the Machine Information tab.
• Select the Maintenance Assistant button. The option to send diagnostic information to Xerox is
provided.
• Select the option and following the screen messages to send the information to Xerox.
This information will assist Xerox in identifying the problem.
306 ColorQube™ 9201/9202/9203
General Care and Troubleshooting