Xerox WorkCentre 5945 User's Manual And Warranty page 715

General Care and Troubleshooting
Repeated paper jams, misfeeds or multi sheet feeds
If you clear a jam only to see the device jam again, there are some steps you can try before
contacting the Xerox Support Centre.
1. Check the paper path for obstructions. If paper repeatedly jams at the same place, check the
path immediately after that position in case part of a jammed sheet is still blocking the path.
2. Make certain that all the handles and levers are in the correct (home) position. Follow the
instructions displayed on the touch screen.
3. Check that the touch screen is displaying the correct size and type for the media in use.
4. Ensure that the paper tray is not filled above the MAX line.
5. Ensure that the edge guides are adjusted to touch the sides of the paper.
6. Turn the stack over so that the bottom sheet becomes the top sheet.
7. Fan the media to ensure no pages are stuck together.
8. Load fresh paper.
9. Confirm that the media being fed is within the range specified for the device.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
More Information
Storing Paper and Other Media
Loading Tray 1 and Changing the Tray Settings
Loading Tray 2 and Changing the Tray Settings
Loading Tray 3
Loading Tray 4
Loading the Bypass Tray and Changing the Tray Settings
Powering the Device Off
Powering the Device On
Repeated Check Tray messages
• Adjust the edge guides against the stack of paper in the tray.
• If the edge guides were not set against the paper in the tray when Start was selected, delete
the job in the job queue and begin again.
• Check that the touch screen is displaying the correct size and type for the media in use.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
More Information
Loading Tray 1 and Changing the Tray Settings
Loading Tray 2 and Changing the Tray Settings
Loading Tray 3
Loading Tray 4
Loading the Bypass Tray and Changing the Tray Settings
Repeated paper jams, misfeeds or multi sheet feeds
User Guide
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WorkCentre 5945/5955
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