To Call The Technical Representative - Konica Minolta bizhub 500 User Manual

Troubleshooting

To call the technical representative

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bizhub 500/420/360 (Phase 3)
Write down the malfunction code (for example, C-0001) in the Call
Technical Representative Screen.
Turn off the sub power switch and
the main power switch.
Unplug the machine.
Contact the service representative, and inform them of the malfunction
code.
Detail
If CS Remote Care is being operated from the service representative, the
service representative is automatically notified of the malfunction code.
After the message "Malfunction was detected. CS Remote Care has
called the Service Center." is displayed, turn off the sub power switch
and the main power switch, and then unplug the machine from the
electrical outlet.
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