Retrieving Tape Drive Logs - Quantum scalar i40 User Manual

Chapter 10: Troubleshooting

Retrieving Tape Drive Logs

Retrieving Tape Drive Logs
256
Note: You may not see the "not ready" message in the Web client
until the browser refreshes. Similarly, even if the problem has
been resolved, the "not ready" message will not disappear
from the Web client until the browser refreshes.
The library allows you to retrieve tape drive logs using the Web client.
Tape drive log information can be used to help troubleshoot the library,
the tape drive sled, and tape drive issues.
Since the log retrieval process can take up to 30 minutes, the tape drive
and associated partition are automatically taken offline during the
operation and brought back online when the operation completes. You
will be asked to confirm that you want to take the tape drive and
partition offline.
Tape drive log files adhere to the following naming convention:
UDS_ID_SN.DMP, where ID identifies the tape drive coordinate location
within the library and SN identifies the tape drive serial number.
You can only retrieve tape drive logs via the Web client.
Web Client
1 Select
Tools > Drive Operations
2 Select Retrieve Tape Drive Log.
3 Click Apply.
4 When the Success message displays, complete the next screens to
save the log file to your computer.
.
Quantum Scalar i40 and Scalar i80 User's Guide