Retrieving Tape Drive Logs; Interpreting Leds - Quantum Scalar i40 User Manual

Chapter 11: Troubleshooting

Retrieving Tape Drive Logs

Retrieving Tape Drive Logs

Interpreting LEDs

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The library allows you to retrieve tape drive logs using the Web client.
Tape drive log information can be used to help troubleshoot the library,
the tape drive sled, and tape drive issues.
Since the log retrieval process can take up to 30 minutes, the tape drive
and associated partition are automatically taken offline during the
operation and brought back online when the operation completes. You
will be asked to confirm that you want to take the tape drive and
partition offline.
Tape drive log files adhere to the following naming convention:
UDS_ID_SN.DMP, where ID identifies the tape drive coordinate location
within the library and SN identifies the tape drive serial number.
You can only retrieve tape drive logs via the Web client.
Web Client
1 Select
Tools > Drive Operations
2 Select Retrieve Tape Drive Log.
3 Click Apply.
4 When the Success message displays, complete the next screens to
save the log file to your computer.
LEDs provide a visual indication about the status of certain library
components. LEDs can sometimes communicate that a problem exists
when diagnostic tickets cannot.
The following components of the library have LEDs:
• Front panel
• System control board (SCB)
.
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