Failure Scenarios; Running Manual Ekm Path Diagnostics - Quantum scalar i40 User Manual

Failure Scenarios

Running Manual EKM
Path Diagnostics
Quantum Scalar i40 and Scalar i80 User's Guide
If any of the tests fail, try the following resolutions and run the test
again to make sure it passes:
•
Ping Test Failure
accessible from the network to which the library is connected.
•
Path Test Failure
and that the IP address configured on the library is correct.
Check to see if there is a network configuration issue, such as a
firewall, preventing communication with the server.
•
Config Test Failure
detected. Contact Quantum Support.
1 Access the EKM Path Diagnostics screen in one of two ways:
• Select Setup > Encryption > System Configuration or Setup
> Encryption > Partition Configuration and click the link that
says "Click here to run EKM Path Diagnostics."
• Enter library Diagnostics (from the Web client select Tools >
Diagnostics) and then select EKM > EKM Path Diagnostics.
Note that entering Diagnostics will log off all other users of the
same or lower privileges and take your partitions offline. When
you exit Diagnostics, the partitions automatically come back
online. See Performing Library Diagnostics
more information.
2 Click Apply.
3 The library performs the diagnostics and displays pass/fail results on
each of the tests in the Progress Window. This may take several
minutes. If a test fails, try the solutions listed under
on page 187.
4 Do one of the following:
• If Completed appears in the Progress Window, the diagnostics
were performed (this does not mean that the diagnostics
passed, just that the diagnostics were performed). Click Close
to close the Progress Window.
• If Failure appears in the Progress Window, the diagnostics were
not able to be performed.
Chapter 7: Encryption Key Management
— Verify that the key server host is running and
— Verify that the key server is actually running
— A database inconsistency has been
EKM Path Diagnostics
on page 268 for
Failure Scenarios
187