Troubleshooting - Christie CP2000-SB User Manual

Section 1: Introduction
2. From the Host List of FTP servers, click the TPC FTP server and then Connect. Or, if using FFFTP for the
first time, click New Host to create a new connection to the FTP Server. The Host Setting dialog box
should now appear.
3. Complete the Host Setting entries (Figure 3-43).
• Profile Name (name desired for TPC)
• Host Name/Address (TPC IP default address is
192.168.206.110—use the unique and valid address
defined for your site)
• Username (TPC user name)
• Password/Phrase (TPC user password)
TIPS: Use the Initial Local Folder to store the location
where you keep the TI install files. Enter /ISMP in the
Initial Host Folder to save steps later.
4. Keep other settings as default. Click OK to go back to the
Host List window.
5. Under the Advanced tab, ensure the selection to Use
PASV mode is unchecked (Figure 3-44).
6. In the Host List window, click your desired site and then
click Connect to connect to the TPC FTP server. Both
devices should now appear in the FTP windows.
7. Transfer the file from the PC (left-side of screen) to the
TPC ISPM folder (right-side of screen). NOTE: PC
should be pointing at SSM.HEX. The TPC should be
pointing at the IPSM folder.
8. Close the FTP program and reboot the TPC.

3.7.3 Troubleshooting

• If FFFTP fails to download files properly, reconnect the
TPCServer and try again.
• If FFFTP still fails to download files properly, re-boot the
TPC by disconnecting then re-connecting it.
• If FFFTP still fails to download files properly, try the WS_FTP or similar program.
3-56
Figure 3-43 Host Setting
Figure 3-44 Host Setting-Advanced Tab
CP2000-SB User Manual
020-100162-06 Rev. 1 (03-2014)