Troubleshooting; Diagnostic Troubleshooting - Christie IMB User Manual

Troubleshooting

This section provides information and procedures for resolving common issues with the Christie
Integrated Media Block (IMB). If you cannot resolve an issue, see the back cover of this document for
contact information for your region.

Diagnostic Troubleshooting

Problem
How do I download projector diagnostic
logs?
How do I download Christie IMB diagnostic
logs?
Does the Christie IMB retrieve log
information from the Link Decryptor (LD)?
How do I download a SM (Security
manager) certificate?
How do I retrieve the Christie IMB device
and root certificates?
Christie Integrated Media Block User Manual
020-100845-05 Rev. 1 (08-2013)
1. Insert a USB flash drive in the USB port on the side of the
projector touch panel controller (TPC).
2. On the projector TPC, tap Menu > Diagnostics > System
Logs or Menu > Diagnostics > Interrogator.
3. Tap Download to USB.
1. Insert a USB flash drive in the USB port on the side projector
touch panel controller (TPC).
2. On the projector TPC, tap Menu > Christie IMB > System >
Run Interrogator.
For more information about log files, see
No.
The Christie IMB communicates with the Integrated Cinema
Processor (ICP) and not the LD. If a LD and a Christie IMB are
installed in the same projector, the external server retrieves LD log
information.
See Download a Certificate
Download a SM certificate. See
Open the certificate file in a text editor and locate these entries:
-----BEGIN CERTIFICATE-----
<text> - Certificate #1 (device certificate)
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
<text> - Certificate #2 (intermediate certificate)
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
<text> - Certificate #3 (intermediate certificate)
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
<text> - Certificate #4 (root certificate)
-----END CERTIFICATE-----
The first entry is the Christie IMB device certificate and the last entry
is the Christie IMB root certificate.
To extract the certificate, copy the entire BEGIN CERTIFICATE and
END CERTIFICATE entry and all of the dashes.
Resolution
Logs on page 83.
on page 65.
Download a Certificate on page 65.
89