Ringback On Transfer; Acd Agent Recall - Vodavi Starplus Triad-S System Programming Manual

System Features 2 Programming

Ringback on Transfer

ACD Agent Recall

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Programming Steps
1. Press the RINGBACK ON TRANSFER flex button (FLASH 06,
Button #11). The following message displays:
R ING B ACK ON XFE R
D ISA BLE D
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled (Music)
[1] = Enabled (Ringback Tone)
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
The Ringback on Transfer feature provides on a system-wide basis music
on hold or ringback tone to the CO caller when CO calls are transferred.
Callers currently hear music. By default, the Ringback on Transfer feature
is disabled.
Programming Steps
1. Press ACD AGENT RECALL button (FLASH 06, Button #12). The
following message displays:
ACD AG EN T R ECAL L
D ISA BLE D
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
The ACD Agent Recall allows/disallows calls that have been transferred
from an ACD Agent to recall the Agent.
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0- 1
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