Ricoh M281 Series Service Manual page 523

No. Type
SC875-01 D
SC875-02 D
No. Type
SC877-00 B
No. Type
SC878-00 D
SM
Error Name/Error Condition/Major Cause/Solution
Delete all error (HDD erasure) (hddchack –i error)
Delete all error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to
erase data/failed to logically format HDD)

HDD logical formatting failed.

The modules failed to erase data.
Turn the main power OFF/ON.
Error Name/Error Condition/Major Cause/Solution
Data Overwrite Security card error
The "Auto Erase Memory" function of the Data Overwrite
Security is set to on but it cannot be done.

Data Overwrite Security option SD card is broken.

Data Overwrite Security option SD card has been removed.

If the SD card is broken, prepare a new Data Overwrite
Security option SD card and replace the NVRAM.

If the SD card has been removed, turn the main power off
and reinstall a working Data Overwrite Security option SD
card.
Error Name/Error Condition/Major Cause/Solution
TPM authentication error
TPM electronic recognition failure

Update of system module attempted without correct update
path

USB flash memory not operating correctly
Replace the controller board.
6-85
Service Call 816-899
D255/D256/M281/M282