Ricoh M281 Series Service Manual page 423

5.7.6 POSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMS
The access log file is created when export/import is executed. The file is stored in the same
location as the exported device setting information file.
If an error occurs, check the log's result code in the access log file first. Values other than 0
indicate that an error occurred.
The result code will appear in the circled area illustrated below.
- Example of a log file
If you cannot solve the problem or do not know how to solve it after checking the code, note down
the error log entry, then contact your supervisor.
Result Code
2 (INVALID
REQUEST)
4 (INVALID OUTPUT
DIR)
7 (MODULE ERROR) An unexpected error occurred
SM
Cause
A file import was attempted
between different models or
machines with different device
configurations.
Failed to write the device
information to the destination
device.
during import or export.
5-53
UP/SP Data Import/Export
Solutions
Import files exported from the same
model with the same device
configurations.
Check whether the destination
device is operating normally.
Switch the power off and then back
on, and then try the operation again.
If the error persists, contact your
supervisor.
D255/D256/M281/M282