1. To open the file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm . The file can

either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.

2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert

Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see attached procedure. To view a PDF, Adobe Reader® must be installed.

Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0700252EN*

Description

How to default a Macintosh® driver to black & white.

Solution

The drivercannot bedefaulted to black & white on a Macintosh®. This is a limitation of the operating system. Howevera PRESET can be made in the

driver for black & white printing by performing the following:

1. Select FilePrint andfrom the PRINT box, select the drop-down from the second box under the presets box.

2. Select QUALITY.

3. Select the drop down for SELECT COLOR.

4. Select GRAYSCALE (or the desired functionalityto besaved as a preset like duplex, finishing options, etc.).

5. Select PRESETS, then SAVE AS....

6. Name the file (example: Black & White).

7. Select OK. Select this saved PRESET of Black & White wheneverblack & white printing is required.

SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0701053EN*

Description

The ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.

Solution

CAUSE: Failed ES-1000.

SOLUTION: To confirm, test on a different IC-408 or IC-303 controller.

ES-1000 Spectrophotometer Functionality Troubleshooting

The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please review

product documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the following

steps;

1. For a Macintosh® or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler for

Monitors will automatically install the USB driver. On a Microsoft® Windows PC, go to Device Manager and with the ES-1000 plugged into USB,

"GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.

2. Ifany PC or Macintosh®cannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connect

ES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall the

Profiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USB

devicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000

will resolve this issue.

3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, download

the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" link

and choose utility from the drop-down for download. There is a Macintosh® and a Windows® version. For more information on using this tool, go to

http://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .

4. Keep in mind that on a Macintosh® OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in an

OS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.

5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On within

ColorWise™ Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did not

support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise™ Pro Tools (version 38 or later - see attached)

will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" to

Miscellaneous

Solution Usage

March 2010