Konica Minolta bizhub PRO C5500 Solution Manual page 135

bizhub PRO C5500
Solution ID TAUS0701412EN*
Description
MEMORY FULL message when copying or printing. The memory level on the LCD counts down to zero.
Solution
CAUSE : The cause is undetermined at this time and thisissue is being researched by SSD.
SOLUTION:Please verify the following:
1. Ensure that, with the HD-506 kit installed, software DIPSwitch 2-0=1 and 10-1=1.
2. Ensure that theMFPis installed with the latest firmwareversion. Firmwareand system softwareare available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Pleaserefer toattached Bulletin 5898 for additional details.To view a PDF, you may need to download a free copy of Adobe Reader®.
3.Ensure that the IC-303 controller is updated to latest system codeversion 1.02 (use the most currentsystem software)and all the necessary patches are
applied. Refer toattached Bulletin Number 5945.
If the memory full condition does not affect machine operation, thenno action is necessary.
If theMFP is locking up and/or requires user intervention to complete printing after a MEMORY FULL message, then pleasecontact KMBS/SSD to report the
issue and please provide the following information to aid SSD in the research of this issue:
a. The customer print file or copy processthat caused the problem.
b. The exact settings they set whenprinting the file. These settingscan be printed fromthe summary list in Command WorkStation™.
c.The paper tray, type, wieght, etc.
d. TheMFPperipheral configuration.
e. TheMFPManagement Lists with current firmware version installed.
f. The Fiery® controller configuration pages with current system code version installed.
g.The exact message on theMFPLCDwhen the problem occurs.
h. Does the customer need to press a button on theMFPto continue the print process?
i. What is the exact message in Command WorkStation™ when the problem occurs?
j.Confirm that the memory board is the proper version. Bulletin Number 5898includes a photo of the board with a number desiginating the version type.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
TAUS0800075EN*
Solution ID
Description
C-0418error code which may be intermittent.
Solution
PROBABLE CAUSES:
1. This occurswhen the LU-202 is set to Coated Paper and the Relative Humidity is above 56%.
Installthemodified LU-202 LCT control board (p/n A03W H010 13).
2. Failing HT-503 (Item #A0410Y0).
Replace HT-503.
Note : Ensure the Dehumidifier Switch (SW3) is turned ON with the HT-503 installed. SW3 is located on the lower left side of the machine under a cover.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD
Solution ID TAUS0701241EN*
Description
"Ready to print\Exchange time of the Toner Filter" messages.
Solution
CAUSE: Toner filtersneed to be replaced and the life counter needs to be reset.
SOLUTION: Replace the filters. Enter theService Modeto reset the life counter:
1. Enter Service mode.
2. Select [4: COUNTER/DATA].
3. Select [3: PARTS COUNTER].
4. Select [1: COUNT OF SPECIAL PARTS].
5. Using the down arrow, scroll down to highlight the desired part to be reset (NO: 002 & 003), Dust-proof Filter/1 (Right Side - p/n A03UA122) and
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
Warm-up, wrong display, incorrect operation, lock-up
135
Solution Usage 11
10
Solution Usage
Solution Usage 9
March 2010