Konica Minolta bizhub PRO C5500 Solution Manual page 144

bizhub PRO C5500
TAUS0703543EN*
Solution ID
Description
LU-202 not recognizing paper sizes correctly.
Solution
CAUSE: The paper size VR (VR1) gear has slipped a tooth and is not aligned properly with the rear detect guide plate.
SOLUTION: Realign the paper size VR (VR1) gear by aligning the black dot on the gear with the hole in the rear detection guide plate (see attached). If the
gear alignment is correct replace paper size VR (p/n 56AA 8560 1).
Please refer to attached documentation for additional details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for
free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Solution ID TAUS0800455EN*
Description
C-3804 (C3804).
Solution
CAUSE: TEMS/4 has flipped or is out of position.
SOLUTION: Correct the position of the sensor.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID TAUS0802895EN*
Description
The MFP may stop communicating with vCare after an MFP RAM clear is performed.
Solution
CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare.
SOLUTION: Reset the vCare settings on the MFP.
Workgroup Models
In Tech Rep mode, perform the following procedure:
CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End.
CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End.
Turn the MFP off and back on. (It is important tocycle the power.)
After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system.
For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup
Instructions for each specific model.
PRO Models
The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote
Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model.
In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery® controller
email settings.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
TAUS0900057EN*
Solution ID
Description
C-4111 (C4111), C-4112 (C4112), C-4113 (C4113), or C-4114 (C4114) codes.
Solution
CAUSE: Abnormal temperature detection of the polygon motor was detected.
SOLUTION: Replace affected write unit or PRCB (p/n A03U R759 11).
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
Warm-up, wrong display, incorrect operation, lock-up
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Solution Usage
Solution Usage 3
Solution Usage 3
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Solution Usage
March 2010