Konica Minolta bizhub PRO C5500 Solution Manual page 119

bizhub PRO C5500
The IC-303/IC-305 does have an Impose™ module option available that can be used to impose the file prior to utlizing FreeForm™.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD
Solution ID TAUS0802062EN*
Description
"Please load 8.5x11 paper "message on the operation panel when using auto paper select options yet8.5x11 normal stock is loaded.
Solution
CAUSE: Possible incorrect PostScript settings of the Fiery® IC-408 controller.
SOLUTION: Print out a Fiery® configuration page and make sure that the PostScript setupisas follows:
Paper Type: Plain
Paper Color: White
Paper Weight: 81-105
Note : All paper settings MUST match from the Fiery®, the driver and in the machine in order to print automatically or the job will have to be forced to print
from the machineby pressing Detail Check and selecting a paper weight.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Chuck Tripp, Production Print/SSD
Solution ID TAUS0658067EN*
Description
"Job authentication failed" error message in Command WorkStation® when printing with Account Track.
Solution
CAUSE: Incorrect Account Track Name or Password entered.
SOLUTION: Enter the correct Account Track Name and Password. To enter the Account Track Name and Password, perform the following:
1. From the print driver properties, select the Job Info. tab.
2. Enter the registered Account Track Name in the Section Name text box.
3. Enter the matching Account Track password in the Section Password text box.
4. Press OK.
5. Make additional desired print driver settings and print the document.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID TAUS0900989EN*
Description
How to obtain spool files from an AS/400 for analysis by the lab.
Solution
Because of the complexityand types of issues betweenMFPs and the AS/400, the Lab may occasionally require that a spool file be provided so that the exact
issue can be re-created by the lab. There aretwo methods to follow, depending upon the OS version on the AS/400.
Follow these steps to obtain the spool file.
1. Obtain the version of the OS/400 that is installed the AS/400 by issuing the following command:
GO LICPGM
(The user will need appropriate rights in order to do this.)
2. When the Work with Licensed Programs menu is displayed, type option 10 to display installed licensed programs.
3. After the list is displayed (it may take awhile), press F11 to display the release version. This will appearunder the Installed Release column.
4. Use theattached instructions to obtain the spool file.
If the OS version is V5R4M0 or higher, then use instructions called
Backing up Spool files System i V5R4Mx.pdf
If the OS version is lower then V5R4M0, then use instructions called:
Instructions to copy spool files off AS400 V5 using FTP-final.pdf
5. After thefiles are obtained,attach them to the SSD ticket.
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
119
Software/Driver related
Solution Usage 3
Solution Usage 2
Solution Usage 2
March 2010