Konica Minolta bizhub PRO C5500 Solution Manual page 4

bizhub PRO C5500
CAUSE: Alimitationwith theIC-408 system code version 1.0system code.
SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.
In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion.
Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above.
The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID TAUS1000160EN*
Description
When printing multiple print jobs, jobs will back up in the machines queue causing the machine to print slow or lock up.
Solution
When the machine is printing multiple print jobs, the machine will cycle between print jobs. This causes the machine to slow down and if the queue fills up
enough, it could lock up the machine.
The reason the machine cycles between print jobs is because the machine is checking which printer language (PCL or PS) the next print job is using. To stop
this from happening, you have to tell the machine which PDL to use.To accomplish this, please perform the following:
1. Utility
2. User Settings
3. Printer Settings
4. Basic Settings
5. PDL Settings
6. Choose PS or PCL, depending on what driver is being used.
For the Bizhub 200/250/350/222/282/362 follow these steps.
1. Utility
2. Printer Settings
3. PDL Set
Note: All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to (PCL or PS).
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
TAUS1000343EN*
Solution ID
Description
Main body is locking up after performing any scanning functions.
E-mail
FTP
SMB
Solution
CAUSE:It has been determined thatthe IC-408 Fiery® patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery® auto
update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date.
Note : IC-303 & IC-305 are not affected by this.
SOLUTION:Print a Fiery® configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery® system software needs to be
reloaded.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
TAUS0657282EN*
Solution ID
Description
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
Controller - no or slow print, scan failure, garbled data, lockup
4
Solution Usage 3
3
Solution Usage
2
Solution Usage
March 2010