Konica Minolta bizhub PRO C5500 Solution Manual page 118

bizhub PRO C5500
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID TAUS0703546EN*
Description
Printing from any driver using an Adobe® CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is still
printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.
Solution
CAUSE: A compatibility issue between a native Intel® application, like Adobe® CS3 Suite applications and the Intel® versionMacintosh® OS 10.4x.
SOLUTION: The best workaround for this issue is to hide the Macintosh® DOCK. The problem appears to be related to how the application interacts with the
DOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe® and Apple® have not officially acknowledged
this problem, even though it affects printing using any print driver.
SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD
TAUS0800366EN*
Solution ID
Description
When printing from Microsoft® Publisher andperforming a mail merge, thecopiesare all stapled together.
Solution
CAUSE: This is a known anomaly with Microsoft® applications.
SOLUTION: Please read the attached Microsoft® articleregarding a resolution for the problem with Microsoft® Publisher 2000 and 2003. To viewthe PDF,
Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID TAUS0657612EN*
Description
Cannot perform USB memory ISW.
Solution
CAUSE:The service Port Device has not been enabled.
SOLUTION:To enable the service Port Device, perform the following:
1.Press the Utility/Counter key.
2.Touch 02[User Setting].
3.Touch 01 [System Setting].
4.Touch 12 [Service Port Device].
5.Touch ON to enable the Service Port Device.
Notes :
a.Power cycling of MFP may be required to retain setting.
b.Please refer to attached documentation for additional information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Solution ID TAUS0703094EN*
Description
Unable to select Booklet feature when using FreeForm™.
Solution
CAUSE: FreeForm™ does not support the booklet feature.
SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm™. It is
recommendend to first have document imposed as needed and then utilize FreeForm™.
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
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Software/Driver related
Solution Usage 8
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Solution Usage
Solution Usage 3
Solution Usage 3
March 2010