2. The code is indicated when making a booklet and saddle stitching. If the booklet is made without saddle stitch, it works fine with no error codes. Size is set

to metric in Command WorkStation™.

Change to inch size.

3. Components NF30 and C249have failed on theIPB. For the details, please viewthe attached photo.

Replace the IPB (p/n A03U H020 15).

4. INDriver patch is required or Fusion Board has failed if using the Creo controller (IC-304).

Install the Fusion (INDriver) patch. If that does not resolve the problem,replace the Fusion Board (p/n 503-00351A).

5. Document is being scannedwhile the controller is still booting.

Pleasewait until the controllerhas fullyloaded before beginning the scan process.

6. Failed Image Processing Board.

Replace the IPB (p/n A03U H02028).

Note : Codes C-6702or C-6703 may also be indicated

7. Failed OACB (System Control Board).

Replace the OACB (p/n A03U H010 5A).

SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Clinton Marquardt, ESS

TAUS0800405EN*

Solution ID

Description

"Please wait..." message.

Solution

"Please wait for a while" message and unable to power the machine OFF/ON from sub-power switch after failed firmware update. Service mode will be

inaccessible. May also indicate "System down please main power off and on". Power save button is flashing on control panel.

CAUSE: Machine is in "Power On" mode due to flashing of Image files to the OACB failing.

SOLUTION: Firmware Image (I0-I5) files must be resent using the ISWutility.

Note : USB Flash will not be possible until firmware is written to the OACB. The current machine condition is the same as when replacing the OACB.

Please wait for a while" messageand unable topower the machineOFF/ON from sub-power switch. Firmware update was not being performed prior to issue.

CAUSE: Failed OACB.

SOLUTION: Replace the OACB (p/n A03U H010 5A). For the OACB location, please see the attached file.

Note :The new OACB will not have firmware loadedwhich will require the board be flashed using the ISW utility. USB flash will not be possible until the

firmware is installed on thereplacement OACB.

"Please Wait" message with C-37C5 (or any C-37xx code).

CAUSE: Any C-37xx code indicates a problem with the fuser roller temperature.

SOLUTION: For the C-37C5 code, replace the upper fuser lamp (p/n A03U M31E 00).

"Please Wait Warming Up" messagefrequently during copy/print runs.

CAUSE: Incorrect Software SW setting.

SOLUTION: Set fixing temperature soft switch to the standard setting. To set the fixing temperature soft switch perform the following:

1.Enter Service mode.

2.Select System Setting.

3.Select Software SW Setting.

4.Set Software SW 19-1 to1 (ON), 19-2 to 1 (ON) and 19-3 to0 (OFF for Standard fixing temperature settings.

5.Exit Service mode.