drum unitdue to probable cleaning blade damage. Please refer to attached Bulletin Number 6833 for more information. To viewthe PDF, Adobe Reader® must

be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

TAUS0901560EN*

Solution ID

Description

On a vCare-enabled MFP, the start button continually flashes amber.

Solution

CAUSE: Thisoccurs if a technician did not press the "Maintenance Completion" button when exiting the MFP's vCare/CS Remote Care settings in Tech Rep

Mode. This isa normal function, which alerts the vCare system that vCare settings have been configured at the MFP, but may not have been fully completed.

SOLUTION: If the blinking start key is related to vCare/CS Remote Care settings, use this proceudre:

1.Enter the MFP's Tech Rep mode:

Press theUtility/Counter button.

Press the[Details] button

Press Stop, 0. 0,, Stop, 0, 1.

2. Press [CS Remote Care].

3. Press the "Maintenance Completion" button.

4.Exit Tech Rep mode.

Note: For certain MFP models, this symptom also canoccur when it necessary to replace a board.Consult the Field Service Manual and this Knowledgebase

if the symptom is not related to vCare/CSRC settings.

SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD

Solution ID

TAUS0700329EN*

Description

Unable to select Account Track to change to Manage. Account Track is grayed out.

Solution

CAUSE: User Authentication is set to ON (external controller).

SOLUTION: This is normal with User Authentication set this way. If Account Track is needed the customer will have to set User Authentication to ON (MFP)

and register the users manually.

SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

TAUS0703801EN*

Solution ID

Description

The touchscreen displays the following ICON/message "no-comp!"

Solution

CAUSE: Un-compressing mode setting incorrect.

SOLUTION: To enable/disable the "Un-compresssing mode" perform the following:

1. Press the Utility/Counter key.

2. Touch [03 Machine Admin. Setting] on the touchscreen.

3. Touch [06 Common Setting] on the touchscreen.