Konica Minolta bizhub PRO C5500 Solution Manual page 32

bizhub PRO C5500
Solution ID TAUS0900269EN*
Description
White lines appear shortly after wire replacement in printshop environments.
Solution
This condition and samples have been escalated to Japan for their evaluation.
Note : If viewing this solution via the web, please establish a ticket via either the web or by calling the contact center at 1-800-825-5664. Once a ticket has
been established an E-mail will be sent when this solution is updated.
For phone advisors, please attach to this solution so that an automatic E-mail will be sent to the technician when this solution is updated. End the call with
call code "Escalated to Japan".
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS/BSE
TAUS0701536EN*
Solution ID
Description
C, M, Y colors are missing when copying off the glass in the full color mode. B/W mode works fine.
Solution
CAUSE: TheMFP firmware is corrupt.
SOLUTION: Download the firmware to theMFP again.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID TAUS0802726EN*
Description
Void line in the lead-to-trail direction (in one color only) of all copies and prints.
Solution
CAUSE: Failed PCL lamp.
SOLUTION: Replace PCL lamp (p/n 65AA 8307 0).
SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID TAUS0902275EN*
Description
Void lines in one or more colors.
Solution
CAUSE:Fibers from the Dust Proof Filter have become detached from filter, traveled through the toner supply hosesand haveaccumulated in area below a
Developing Unit. The fibers will block the laser from imaging unit contacting the drum during image creation.
SOLUTION:Replace or remove the Dust Proof Filter, clean debris from under side of Developing Units andclean toner supply section and hoses to remove
any remaining fibers from the previous filter.
Note : Please review attacheddocument for images of Filter, Fibers, and Filter location. To viewthe PDF, Adobe Reader® must be installed. Adobe
Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
32
Image voids or deletions
Solution Usage
Solution Usage
Solution Usage
Solution Usage
March 2010
19
1
1
1