Konica Minolta bizhub PRO C5500 Solution Manual
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Konica Minolta bizhub PRO C5500 Solution Manual

Ssd support solutions
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See also: Troubleshooting Manual , User Manual
SSD SUPPORT SOLUTIONS
bizhub PRO C5500 - ALL ACTIVE SOLUTIONS
March 2010
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
Legal Notice

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  • Page 1 PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
  • Page 2 FD-501, is the folding/conveyance section available as a complete assembly? Solution The folding/conveyance section is not available as a complete assembly. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 3 TAUS0700089EN* Solution Usage Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500. Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500. SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the controller boots on a "PRO"...
  • Page 4 Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above. The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 5 (Held and Printed jobs) from the MFP's LCD panel. SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 6 Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between patches.
  • Page 7 CAUSE: Remote Desktop is disabled at the Fiery®. SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following: 1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel. 2. Enter thecontroller password (the default password is Fiery.1 ).
  • Page 8 SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 9 Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 10 Controller - no or slow print, scan failure, garbled data, lockup SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller. SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 11 Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SOLUTION: Adjust theDC separationsetting: 1. Set Dip-SW 1-0 to 1. 2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back). Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 12 Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums. The PM schedule for the bizhub PRO C6500 is every 200K and the PM schedule for the bizhub PRO C5500 is every 150K.
  • Page 13 SOLUTION:Update the system code to 2.1 and install the "Scan Lines" patch. NOTE: The system code and patchare available for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" tab located at the top of the page.
  • Page 14 CAUSE: The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly. SOLUTION: Replace the separation claw assembly (p/n 65AA -284 0). Review the attached samples for more detail on symptom and worn part. SPECIAL NOTE : Solution provided by John Day, Network Imaging Integrator, Hughes-Calihan Konica Minolta, Inc. Solution ID...
  • Page 15 SOLUTION: This adjustment is only used in manufacturing for initial set-up. If any parts in the scanner section are replaced and the copy quality is not acceptable, performAdj. Data Reset. This will set the default data to a factory average.No further adjustment will be needed. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 16 ZIP and open from the local computer to view or run the contents. SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD Solution ID TAUS0802113EN* Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 17 SPECIAL NOTE : Solution contribution by Mike McCarthy/David Aekus/Ed Bellone/Ian Lynch/Chuck Tripp, Production Print/SSD TAUS0801344EN* Solution ID Solution Usage Description Poor quality on thick stock glossy paper only. Solution CAUSE: Deformed registration guide plate 2. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 18 4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF sub-switch. 5. PowerON sub-switch and run copies with no security lines. SPECIAL NOTE : Solution contribution by Ian Lynch/Jim Behrends/Chuck Tripp, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 19 TAUS0701444EN* Solution ID Solution Usage Description Image is skewed on the paper. Solution CAUSE: Registration loop adjustment has not been performed. SOLUTION: Perform the Registration Loop Adjustment. Follow these procedures: Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 20 SOLUTION: To center the image, select the Application tab on theMFP control panel. Verify Image Center is highlighted and Non-Image Area erase is not highlighted. Press OK to confirm settings. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD Solution ID TAUS1000245EN* Solution Usage Description Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 21 CAUSE: The machine is set to automatically enable booklet mode when half-fold and staple is selected. SOLUTION: To change settings, perform the following steps: 1. Select "Application". 2. Choose "Booklet Pagination". 3. Set function to "Off". SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 22 SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD Solution ID TAUS0702194EN* Solution Usage Description When copying or printing, the printed image is 1mm or 2mm shorter than the original. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 23 5. Select the desired setting [Strong +], [Strong], [Normal], [Weak], [Weak +] and select [OK]. 6. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Solution ID TAUS0902249EN* Solution Usage Description Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 24 Solution CAUSE: PWB-IPB has failed SOLUTION: Replace PWB-IPB (p/n A03U H020 28 for bizhub PRO C5500\C6500\C6500P and p/n A0U0 H020 02 for bizhub PRO C5501\C6501\C65hc ). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc.
  • Page 25 For a bizhub PRO C6500/C5500 with the CREO© controller, install version 2.1 system code on the controller (IC-304). Install the INDriver patch fileif still using version 1.0. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 26 1. Incorrect firmware level/DipSW setting. Please install minimum firmware version 27 and set DipSW 2-5 to 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 27 SOLUTION: Acolor registration unit is available for use when a customer believes that the density is not adequate. Themodified unit contains a different Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 28 SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD TAUS0801508EN* Solution ID Solution Usage Description Higher density at the top and bottom of page. Solution CAUSE: Setting of 1st Transfer needs adjustment. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 29 Default CMYK values appear to the right of the RGB recipe. The strength of the Spot-On feature results in its ability to calculate CMYK conversion values in order to establish more accurate color matching in print. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 30 Solution CAUSE: The fuser loop sensor (PS64) or its actuator might be failing. SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1)andactuator (p/n 65AA 5337 1) as a set. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 31 SOLUTION: Install special Image firmware GCF41. This correction will be included in the next mass production firmware release. Notes : 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 32 SOLUTION: Download the firmware to theMFP again. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 33 14. How to adjust side1/2 Image registration 15. Thin paper jams wrapping around the fusing belt (separation failure) 16. Blurred image 17. Change of color 18. White Streaks (drum memory) Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 34 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery® with prepared flash drive: a. PowerOFF sub-switch on the MFP and powerOFF Fiery® AC switch. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 35 A job can consist of just K (Black), with no CMY components. This will print as just black. If printing a gray shade from one of these applications, a halftone screen would have to be used using just K or using equal values of CMYK, which would count as color. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 36 7. Select the Scan box IC-304 (or one that you have already created and scanned to). Highlight the scanned file andpress the Send button. 8.Enter the From: and To: E-mail address, Subject and Text if desired and hit the Send button. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 37 SPECIAL NOTE : Solution contribution by Cesar Jimenez/David Aekus/Ed Bellone, Production Print/SSD Solution ID TAUS0702513EN* Solution Usage Description How to install/connect an Equitrac© device. Solution There are 2 different methods for connecting the device. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 38 Face Up Note :KMBS is not offically endorsing the use of any transparency brandand does not guaranteeperformance or print quality. SPECIAL NOTE : Solution contribution by Clinton Marquardt, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 39 How to load a 64-bit driver on a 32-bit Server system (Microsoft® Windows 2003 Server/Vista™). Solution Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the client. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 40 Test pattern #53 set to 255 line 1 for Y, M, C (prints for each color) Note :Please provide a copy of theManagement List. SPECIAL NOTE : Solution contribution by Freddie Burnham, Ed Bellone and Cesar Jimenez, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 41 Support for Account track, Secure print, and User authentication from Unix/Linux environments. Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development.
  • Page 42 Punch Kit (PK-512): 16 to 34 lb Bond Output tray (OT-502) 17 to 81 lb Bond SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD Solution ID TAUS0657572EN* Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...

  • Page 43: To Clear Fuserabnormality Code

    27. Enter the registered Account Track Name in the Section Name text box. 28. Enter the matching Account Track password in the Section Password text box. 29. Press OK. 30. Make additional desired print driver settings and print the document. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 44 After setting up the controller with the LDAP information, and when performing the step, “FROM THE C6500” =>step 1, "Click on the Scan Tab", you will need to first select the EMAIL button in order to see the SEARCH option of step 2. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 45 The 3-hole offline punch is available with the use of special firmware.Please install the following special firmware: FS-520 - version GMC-31 FS-607 - version GMC-33 The firmware is available for download viathe Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" link located on the top of the page.
  • Page 46 360/420/500/600/750 vCare/CS Remote Care E-mail Setup Instructions version 1.2.1 bizhub PRO 920 vCare/CS Remote Care E-mail Setup Instructions version 1.8.2 bizhub C451/C550/C650/C203/C253/C353/C552/C652/361/421/501 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.0 Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 47 It is recommended to download the ZIP and open from the local computer to view. 2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 48 TCP/IP address as the printer. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0701663EN* Solution ID Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 49 6. Click on the fields that you want to be accessible button. 7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available. Notes : Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 50 Check the ISW transfer data file. Invalid machine name input data Check the ISW transfer data file. Invalid board name input data Check the ISW transfer data file. Input device error such as input timeout. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 51 Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control board) Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 52 Note : For Hotline Advisor - The Management lists and a firmware capture must be attached to the ticket before it can be escalated to ESS. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 53 How to install an indicator light system (Status indicator light). Solution Konica Minolta does not supply an indicator light system. However, one can be purchased and installed. The following information is needed: Patlite Corporation www.patlite.com/ Patlite LES-402A-RYGB (four light pole mounted system)
  • Page 54 208V ACto 240V AC,60Hz, 16A, (dedicated line) SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD Solution ID TAUS0701001EN* Solution Usage Description How to enable Blur Prevention for printing. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 55 2.The IC-303 and IC-305is not compatible with the FS-520. 3.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 56 Actuator (p/n 15SJ P720 00). This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge. Notes : 1.This part iscompatible with the following: Mass production models ColorMFP FS-608/FS-607 - bizhub C650/C550/C451 and bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc B/WMFP FS-602/FS-604/FS-611 - bizhub 600/750 and bizhub PRO 920/950 Discontinued model FS-110(13QE)/FS-210(13QJ) - 7155/7165...
  • Page 57 1. Select Machine on the LCD screen. 2. Select Adjustment. 3. Select Execute Adjust Operation. 4. Select Toner Refresh Mode. 5. Select OK. 6. Select Exit. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 58 13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS. 14. Select OK. 15. Exit User mode. 16.Select Paper Setting on the Machine Screen. 17.Select a tray in the ATS list. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 59 Solution System code version 1.0a for IC-408 Fiery® controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and Installation Instructionsfor additional detail.
  • Page 60 Finisher compatibility between bizhub PRO C5500/C6500 and bizhub PRO C5501/C6501. Solution The bizhub PRO C6501 peripherals (FD-503, FS-521, LS-505, PB-502, SD-506) are not backwards-compatible to the bizhub PRO C5500/C6500. The bizhub PRO C5500/C6500 peripherals (FS-503, PB-501) are compatible with the bizhub PRO C6501.
  • Page 61 2.Select Edit and then Preferences (see attached photo). 3.Click on Page Display => Magnification. Zoom to Scroll and select the desired opening size. SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ian Lynch/Cesar Jimenez, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 62 As an altenative, the Remote Scan can be used. The Remote Scan utility can be loaded on a Workstation or the controller. This utility allows for the creation of scan boxes on the engine and to retrieve scans from those boxes. Scanning is performed on the engine using the scan to HDD option from the LCD panel. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 63 SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Solution ID TAUS0701117EN* Solution Usage Description What is the total amount of scan designations for SMB that can be registered? Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 64 Note : Please see attached screen shot for the data thatis availableusing theDetail Counter List. Solution ID TAUS0701965EN* Solution Usage Description Is printing or copying to 4x6 postcard stock supported? Solution The smallest supported paper size is 5.5x8.5S for this engine. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 65 Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 66 SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD TAUS0703557EN* Solution ID Solution Usage Description How to add a user for User Authentication. Solution To Add a user for User Authentication perform the following procedure: Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 67 2nd page of the Management List may change. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 68 Windows Vista™ and Macintosh® OS X. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Also attached is the Technitium MAC Address Changer© freeware program. This software is not supported by Konica Minolta and is to be used at your own risk.

  • Page 69: System Setting

    IMPORTANT : Prior to performing these adjustments ensure that the Dust proof glass is clean (write unit). FD-Mag. Adjustment (Printer Adjustment) CD-Mag. Adjustment (Printer Adjustment) LD bias adjustment (Drum Peculiarity Adj.) Color Registration Adj. (Printer Adjustment) Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 70 SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD Solution ID TAUS0901119EN* Solution Usage Description Why is there a 3-sheet limit when half folding paper on the FS-607? Solution Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 71 PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan) Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 72 Part number for the Konica Minolta logo 11x17 color test chart. Solution Konica Minolta logo 11x17 color test chart (p/n 4036 7941 01). Please see the attached image for reference. SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD...
  • Page 73 -To view theExcel document, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 74 Why does the bizhub PRO C5500 have a lower yield than the bizhub PRO C6500 for the developer and drum? Solution The bizhub PRO C5500 has the same line speed as the bizhub PRO C6500. The reason the copy output is lower in the bizhub PRO C5500 is becausespacing between the paper is increased.
  • Page 75 Miscellaneous Since the supplies are based on distance (which is the same on the bizhub PRO C5500 and bizhub PRO C6500 because they have the same line speed) not clicks, the yield will be lower on the bizhub PRO C5500.
  • Page 76 The ENERGY STAR Program has been established to encourage the widespread and voluntary use of energy efficient technologies that reduce energy consumption and prevent pollution. As an ENERGY STAR Partner, Konica Minolta has determined that this product meets the ENERGY STAR guidelines for energy efficiency, based on the following features.
  • Page 77 2. Touch [02 User Setting] on the touchscreen. 3. Touch [01 System Setting] on the touchscreen. 4. Touch [04 Reset Setting] on the touchscreen. 5. Touch [01 Auto Reset Setting]. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 78 3. Select Scan Settings. 4. Select the Size Setting under the scan size. 5. Select Custom and then Full Area. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 79 6. Select the desired Application Shortcut to be displayed (the maximum number of applications that can be displayed is 30). 7. Select [OK]. 8. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 80 3. Select [Data Collection]. 4. Select [Paper Jam Sectional Counter]. 5. Select [Count Reset]. 6. Select [Yes]. 7. Exit the Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 81 TAUS0702766EN* Solution Usage Description Specifications and configuration information for the bizhub PRO C5500. Solution See attachment (specs_config_c5500.zip) for specifications and configuration information. Note: To open the file(s) using WinZip®, WinZip® must be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm .
  • Page 82 . 3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 83 Solution There are no plans for the bizhub PRO C5500 and the IC-408 to support the PB-501.Please refer to the attached Marketing Bulletin for more detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
  • Page 84 Note : I386 files may be required. The instructions are for Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD Solution ID TAUS0800773EN* Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 85 Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD Solution ID TAUS0801045EN* Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 86 Is the drum potential sensor output check available in I/O Check Mode? Solution The drum potential sensor output check is not available in I/O Check Mode on the bizhub PRO C5500/C6500. The drum potential sensor output check can be accessed by: Accessing Service Mode.
  • Page 87 Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems.
  • Page 88 If the end user currently disables both Auto lower power and Auto shut off, the setting is kept even after updating to latest firmware (version 40 or greater). However, if the end user changes either Auto Low Power and/or Auto Shut Off, the setting cannot be disabled again. Only the technician can disable both Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 89 What is thePM schedule for the bizhub PRO C6500/C5500? Solution ThePM schedule for the bizhub PRO C6500 is every 200K and thePM schedule for the bizhub PRO C5500 is every 150K. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD...
  • Page 90 1. Enter Service mode and select #2 Process Adjustment. 2. Select #5 Interval/Quantity Adj. 3. Select # 2 Auto Refresh Interval. 4. Set Execution to ON and then set the Execution Frequency for the interval desired. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 91 7. Place the original on the glass in the Letter R direction. 8. Press Start. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD Solution ID TAUS0808552EN* Solution Usage Description How to change toner bottle Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 92 Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD Solution ID TAUS0900407EN* Solution Usage Description Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 93 SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512(US) Punch Kit PK-512(EU)Punch Kit PK-513 Punch Kit PI-502 Post Inserter FS-520 Staple Finisher PB-501 Perfect Binder Supported combinations include: FS-503 FD-501 Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 94 Note : Please see attached EFI Service Bulletin for more detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 95 MD5 did not exist until somewhat recently, as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft® Windows-based systems do. MD5 uses the md5 algorithm to computechecksums, rather than the CRC-32method used by SFV. The md5 algorithm is almost Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 96 Please see attached documentation for additional detail. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . TAUS0901562EN* Solution ID Solution Usage Description Are the bizhub PRO C5500/C6500 toner bottles compatible with the bizhub PRO C5501/C6501? Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 97 PRO C5500 Miscellaneous Solution The bizhub PRO C5500/C6500 toner bottles are keyed differently and cannot be installed in the bizhub PRO C5501/C6501. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD Solution ID TAUS0901879EN* Solution Usage Description Paper feed/exit size and maximum image area.
  • Page 98 PRO 1050/1050P/1050e/1050eP are referred to as 105ppm. bizhub PRO 1051 is referred to as 105ppm-2. bizhub PRO 1200/1200Pare referred to as 120ppm. bizhub PRO C5500/C5501 are referred to as 55ppm bizhub PRO C6500/C6500P/C6501/C6501P are referred to as 65ppm bizhub PRO C65hcis referred to as 65ppm-ePV...
  • Page 99 2) Copier HDD capacity is not displayed correctly on Fiery Web connection. NOTE: The firmware is available for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" tab located at the top of the page.
  • Page 100 SOLUTION: Deselect ADF under Utility/User Settings/Initial Settings/Copy Settings. If ADF is checked it will try to default to and feed from the ADF. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...

  • Page 101: Probable Causes

    Replace the locking cam (p/n 65AA 5032 0). See attached document for component location. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 102 SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Solution ID TAUS0800345EN* Solution Usage Description J-1702. The jam may occuronly when running 11x17 or letter size duplexed. Solution PROBABLE CAUSES: Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 103 SOLUTION: Clean the buildup of toner on the guide plate SPECIAL NOTE : Solution contribution by Greg Lantowski/Mike McCarthy/Ed Bellone, Production Print/SSD; Joel Valerio, Global Imaging Systemsand Brandon Greisinger, Perry Corporation Solution ID TAUS0802272EN* Solution Usage Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 104 LU-202. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 105 Note : J-1706 when feeding from Tray 1. To locate the problem: Check MC8 (pre-registration clutch)in I/O mode, 22-0. Check for 24V DC at PRCB, CN400-4A. Check for paper behind Tray 1. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 106 After repacing the MFDTB,perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 107 Replacephotosensor (p/n 08AA 8551 2). For the location of the photosensor see attached photo. 2. Conveyance Drive Board assembly failed. ICP2 on the Conveyance Drive Board (CDB) is OPEN.It supplies the 24V DC to the ADU reverse drive motor Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 108 SOLUTION: Clean the FD-501 folding rollers with alcohol. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD Solution ID TAUS0808586EN* Solution Usage Description FS-607, 13x19 glossy/thick paper is unable to exit from the subtray. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 109 In some cases the messagecan be cleared by resetting communication with the FNSCBby setting DIPSW 18-5 to 1 (Faulty part isolation of the fold-and-staple function of the SD), recycle power, set DIPSW 18-5to 0 . Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 110 SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD Solution ID TAUS0900145EN* Solution Usage Description FS-607, hole-punched sheets are out of alignment in the lead-to-trail direction. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 111 (p/n 13QE 4828 0) and actuator tension spring (p/n 13QJ 4354 0) in the I/O state confirmation mode, code 72-45, for proper operation. Replace parts as necessary. 2. High toner coveragecreates anadhesive effect causing paper to stick to the folding knife. This usually occurs when Half-folding two sheets; first sheet Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 112 Recommendation: DIPSW 19-1= 0 , 19-2= 1 19-3= 0 (-10 °C) Mode 19-3 19-2 19-1 -30 °C -20 °C -10 °C Standard Upper roller: standard Lower roller: +10 °C Standard Standard Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 113 To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 114 Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD Solution ID TAUS0900292EN* Solution Usage Description SC22-21 error. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 115 Solution CAUSE: Fixing paper exit roller tracks to one sideonthe shaft. SOLUTION: Replace fixing paper exit roller (p/n A03U 7209 00). Note : See attached photo of the roller position. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 116 SOLUTION: Inspect the Coupler(Coupling /B) to ensure it is sliding on the shaft. Remove any burrs from the Coupler and shaft, inspect the Decurler Motor Assembly for proper drive coupling and replace the Coupler (p/n A03U 8631 00) if needed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 117 "Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft® Article ID: 826437 - FIX: "HTTP 400 - Bad request" error message in the .NET Framework 1.1 . Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 118 SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm™. It is recommendend to first have document imposed as needed and then utilize FreeForm™. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 119 If the OS version is lower then V5R4M0, then use instructions called: Instructions to copy spool files off AS400 V5 using FTP-final.pdf 5. After thefiles are obtained,attach them to the SSD ticket. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 120 Never leave Registry Editor running unattended. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly. SOLUTION: Microsoft® Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of Publisher through a registry edit.
  • Page 121 CAUSE: Incorrect driver. SOLUTION: Install latest driver. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 122 CAUSE: IC-408 System code anomaly. SOLUTION: Install attached patch1-Z92DF on the IC-408 with system code versions 1.1/1.1a/2.0.The patch can also be downloaded from the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 123 SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] from None to Tabloid (see attached). Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 124 Solution Usage Description Log file dates are incorrect when exporting from Command WorkStation™ (CWS). Process used: Open CWS=> click SERVER=> click LOG=> click export. Name the file and click SAVE. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 125 CAUSE: The CWS version is an older version. SOLUTION: Update CWS to the latest version. Check for latest version of CWS via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 126 When printing 8.5x14 booklets with cover page via the IC-408, the job does not print, resulting in the following message in CWS: "It is not possible to staple because of finisher limitation. Paper size is not supported." If the same job is sent without the cover page selected then legal size booklet outputs fine. Solution Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 127 PRO C5500 Software/Driver related This issue has been escalated to Konica Minolta Business Technologies in Japan. KMBS/SSD/ESS is working with our partners in support and R & D in Japan to obtain a resolution for this issue as quickly as possible.

  • Page 128: C-3102

    Please installminimum v40 firmwareto correct the drum speed. Note : The latest version firmware isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 129 2. The purpose of this DIPswitch is to reduce the occurrence ratio. Color registration problem itself cannot be improved. 3. Download and install firmware version 60 if necessary. The latest version firmware or system software is available via the Konica Minolta Download Selector.
  • Page 130 C-6702, C-6703 or C-6704 code. Solution CAUSE: Failed Image Processing Board. SOLUTION: Replace the IPB (p/n A03U H02028 for bizhub PRO C5500/C6500/C6500P andp/n A0U0 H020 02 for bizhub PRO C5501/C6501C6501P/C65hc ). SPECIAL NOTE : Solution contribution by Jim Behrends and Cesar Jimenez, Production Print/SSD...
  • Page 131 "Please Wait Now Adjusting" message. CAUSE: Machine has a service code and the display of service codes has been disabled. SOLUTION: Set Software SW 11-0to0. Cycle power OFF/ON and check for a service code. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 132 SOLUTION: Remove the printer (or other device) that is attached to LPT1. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD TAUS0702667EN* Solution ID Solution Usage Description C-2451, C-2452, C-2453orC-2454. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 133 Execution existence: ON b. Execution frequency: [small] - Equivalent to A4 continuous 1,000 prints [middle] - Equivalent to A4 continuous 500 prints [large] - Equivalent to A4 continuous 330 prints Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 134 The [*] designates the last digitsof theboard revision("00"is the initial version). SOLUTION: Install the correct Image processing board. SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone, Production Print/SSD. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 135 1. Ensure that, with the HD-506 kit installed, software DIPSwitch 2-0=1 and 10-1=1. 2. Ensure that theMFPis installed with the latest firmwareversion. Firmwareand system softwareare available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 136 SOLUTION: Please download and install IC-408 System Code version 1.1 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 137 Check the connectors of the power blocks for corrosion, proper alignment and contact. Replace as necessary. SPECIAL NOTE : Solution contribution by Marco Cortez, KMBS/San Diego and Mark D'Attilio/Freddie Burnham/Ian Lynch/Ed Bellone, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 138 1. Firmware update required. Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 139 This issue has been resolved in version 30 main body firmware. Please download and install minimum version 30 main body firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 140 Replace temperature sensor/1 (p/n 65AA 8801 0). 2. Failed ACDB. Replace the ACDB (p/n A03U H520 01). SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone, Production Print/SSD Solution ID TAUS0657601EN* Solution Usage Description Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 141 Replaced control boards need to be updated with firmware via the "back door" to Service Mode ISW. Power up the machine holding down the Utility button, enter the ISW and load the latest peripheral firmware which can be found on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 142 C-4521 (C4521) color registration error code. Solution CAUSE: It is possible toner or dust is deposited between the color registration sensors, PS8 and PS9, and their outer cover. Simply wiping the sensor will not Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 143 SOLUTION: Check for proper placement of PS301 or excessive play of the Encoder Wheel. PS301 (p/n 13QA 8552 1) should be replaced if damaged due to contact. SPECIAL NOTE : Solution contribution by David Aekus and Chuck Tripp, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 144 C-4111 (C4111), C-4112 (C4112), C-4113 (C4113), or C-4114 (C4114) codes. Solution CAUSE: Abnormal temperature detection of the polygon motor was detected. SOLUTION: Replace affected write unit or PRCB (p/n A03U R759 11). Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...

  • Page 145: Write Unit

    5.Select Mode Reset Setting and change the functionality of the reset button to Initialize and exit screens. SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...

  • Page 146: C2811/12/13/14 Error Code

    SPECIAL NOTE : Solution contribution by Freddie Burnham and Ian Lynch, Production Print/SSD TAUS0800285EN* Solution ID Solution Usage Description Equitrac© will not print without installing a key counter. Solution CAUSE: Incorrect settings. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 147 SOLUTION: Gravity will place this gate in the tri-fold position if either the gate arm is broken or the solenoid lever is broken or missing. Inspect and replace the gate (p/n 13QJ44421) and the solenoid lever (p/n 13QJ44480) as needed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 148 Restart machine while holding down the "Utility" key to enter Service mode. When in Service mode, flash the firmware. 2. The OACB or PRCB was installed from a non-matching model. For example the OACB has been removed from a bizhub PRO C5500 and installed in a bizhub PRO C6500.
  • Page 149 10. Touch [OK] on the touchscreen. 11. Touch [Close] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD Solution ID TAUS0657645EN* Solution Usage Description Unable to scan to HDD. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 150 CAUSE: The file structure for the firmware on the jump drive is incorrect. SOLUTION: To create the correct folder structure, download the attached file.This will extract into a PRO_C6500 folderwhich contains the necessary folders Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 151 Warm-up, wrong display, incorrect operation, lock-up and file for the USB jump drive firmware update. The file can also be obtained via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 152 Check the operation of (MC102) using I/O check mode by entering code 22 multi-code 5. Replace the pre-registration clutch (p/n 56AA 8201 2) if it is not being activated in I/O mode. 3.Loose or damaged connector between (PS107) and the LUDB. Replace failed LUDB (p/n A03W H010 02). Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 153 CAUSE: The bizhub PRO C5500 does not support the PFU (PF-601). SOLUTION: The bizhub PRO C5500 only supports theadditional Large Paper Tray (LU-202). Please refer to the attached System Configuration page for detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
  • Page 154 Inspect the coupler in the back of the machine for paper preventing the pin from seating in the coupler. Check alignment when tray is inserted. If out of alignment try to adjust the drive to properly align. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 155 CAUSE: Firmware update required. SOLUTION:Install special firmware version GM8-12 or base firmware version 40 on the bizhub PRO C5500. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 156 CAUSE:Firmware bug or mismatch. SOLUTION:Flash the Image to version 41 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 157 SOLUTION: To enable/disable the "Un-compresssing mode" perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [06 Common Setting] on the touchscreen. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 158 SC67-08 error. Solution CAUSE:No power to the CCD board. ICP1, 5V DCsupply to the CDD unitand/or ICP2, 12V DC supplyto the CCD unitare OPEN (both located on the Image processing board). Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 159 Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD Solution ID TAUS0700799EN* Solution Usage Description C-2702, C-2703, C-2704. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 160 Confirmation (47) Mode and replace as necessary. Remove jammed paper in the finisher/main body, if any. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD Solution ID TAUS0703316EN* Solution Usage Description OT-502,printing does not stop after tray is full. Solution CAUSE: Firmware bug. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 161 SOLUTION: Install latest firmware version. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 162 08AA 8551 2), key 17 on page 4 of the PI-502 Parts Manual) and actuator (p/n 13QE 4807 0), key 19. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 163 CAUSE: Firmware bug. SOLUTION: Upgrade to the most current versionof firmware.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 164 CAUSE: The front right door is not locked into place with the screw. SOLUTION: Ensure that the front right door is locked into position with the screw. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 165 Replace the photosensor(s) if necessary (p/n 08AA 8551 2). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD Solution ID TAUS0801597EN* Solution Usage Description FS-607, center staple and fold shifts off center progressively with each set. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 166 Broken fuser drive gear /B 28T (p/n A03U808201) Failedfuser drive motor M29 (p/n 27LA 8003 2E) Failed CVB (p/n A03U H050 04) SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 167 Solution CAUSE: Firmware bug. SOLUTION: Install version GCE41 special firmware. Note :The firmware is available for download via the Konica Minolta Download Selector.. 1. Login in via www.mykonicaminolta.com 2. Select the "Service"tab locatedat the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.
  • Page 168 2.Insert the USB memory stick to the service port of the MFP. 3.Choose USB Memory ISW in the display of the Service mode and make sure that the USB memory stick is recognized. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 169 CAUSE:Anomaly in previous mainbody firmware version. SOLUTION:Upgrade mainbody firmware to version 41. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 170 Solution ID TAUS0900066EN* Solution Usage Description Machine display willindicate "Please wait" then dashes in bottom left appear, blue stripes appear and boot sequence stops at power ON. The Konica Minolta logo never appears. Solution CAUSE: Reset is needed. SOLUTION: To reset: 1.
  • Page 171 Account Track, use this procedure: 1. Press the Utility key. 2. Select Machine Admin. 3. Select User Auth/Acct. Track. 4. Select User Authentication Set. 5. Select User register. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 172 208V ACto 240V AC,60Hz, 16A, (dedicated line) SPECIAL NOTE : Solution contribution by Mark D'Attilio/Gary Scimeca/Ed Bellone, Production Print/SSD Solution ID TAUS0901352EN* Solution Usage Description C-C104 (CC104) at power up. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 173 SOLUTION: Flash the Printer Control program. Replace the PRCB if necessary (p/n A03U R759 11). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 174 To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Solution ID TAUS1000043EN* Solution Usage Description Applied Copy/Scan defaults do not retain when using User Authentication/Account Track. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 175 SOLUTION: Check System settings the 25 mode.Verify thatDIP switches 9-4, 9-5, 9-6 and 9-7 and set to 0 for no limit. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 176 Note : It may be necessary to delete the previous printer object and print driver (using server properties) reboot the workstation, then install the shared driver from the Fiery® controller.Please review the attached PDF containingscreen shots for further detail. Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 177 The part was taken off the list of servicable partsbecause Japan was considering making it a replaceable unit. Japan has decided against this action and the original part number of 15AG-5734 0 is the correct number to use for ordering these rollers. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...
  • Page 178 CAUSE: PS65 and LED61 in the PB-501 are failing. SOLUTION: Replace PS65 (p/n 12AR 8551 2) and LED61 (p/n 13QJ 8551 0) as a set. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD Copyright , Konica Minolta Business Solutions U.S.A., Inc. March 2010...

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