Samsung OfficeServ 7100 Technical Manual page 709

OfficeServ 7100
TECHNICAL MANUAL
Change the Query prompt field to 6001.
Change the Header prompt field to 6005 and click Save.
On the Call Director screen change the Type field for the NEXT Event Pointer to
QRY.
Click the Target Name field and choose the Callback Number block, then click
Save.
Open the Night Main Menu block and go to the Menu Input Processor page.
Add a single digit Event Pointer of 7.
Change the Action to Goto.
Change the Type to QRY.
Click the Target Name field and select the Caller Name block then click Save.
Re-record the night prompt (1001) to alert the caller of the option to press 7 for
emergency support requests.
Record prompt 6000 to say "Thank you, a technician will contact you as soon as
possible".
Record prompt 6001 to say "Please tell us your name".
Record prompt 6002 to say "Please enter your callback number".
Record prompt 6003 to say "What type of system are you using?".
Record prompt 6004 to say "What is the software version?".
Record prompt 6005 to say "The caller's name is".
Record prompt 6006 to say "The callback number is".
Record prompt 6007 to say "The system type is".
Record prompt 6008 to say "The software version is".
Test the application by calling in after hours and pressing single digit option 7.
8.1.34
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PROGRAMMING
PART 8 APRIL 2007