Samsung OfficeServ 7100 Technical Manual page 512

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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 3 MAY 2009
Extension and Mailbox blocks are another major departure from typical voicemail
systems. The Samsung solution treats the subscriber's phone and voicemail box as two
separate objects. The Extension block is used to control the subscriber's call processing,
and is responsible for answering the caller, providing single digit options, and call
rerouting functions. The Mailbox block is responsible for recording and storing
messages, and for initiating message delivery. In a typical call flow a caller will ring the
subscriber's phone, forward to the voicemail system, be answered by the Extension
block, and then be forwarded to the Mailbox block to leave a message. The Mailbox
block then lights the subscriber's message waiting lamp and updates the display to
show a new message.
Because of the tight integration with the voicemail the automated attendant gains some
very useful features. It has access to all subscribers so it can easily provide directories,
single digit dialing, group message distribution, and question and answer sessions.
Since the automated attendant and voicemail systems are really one application all of
these features can be programmed seamlessly and run much faster than traditional
systems where the voicemail and automated attendant are separate entities.
The system supports up to 100 voicemail subscribers, meaning that the total number if
mailbox, list, and network mailbox combined is capped at 100. The media card will allow
storage of approximately 52 hours of voicemail message storage space.
3.1.2