Samsung OfficeServ 7100 Technical Manual page 676

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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 8 APRIL 2007
PART 8. VOICEMAIL AND AUTOMATED
ATTENDANT APPLICATION DESIGN
8.1 OVERVIEW
Creating an automated attendant or voicemail application in the OfficeServ 7100 is a
matter of determining the correct block types to use and linking them together into the
necessary order. Callers then route between blocks as necessary to meet the needs of
the application.
For example, a customer may need calls answered with a company greeting and be
given a single digit option that transfers to a corporate headquarters 800 number.
Looking at this application in steps it is known that a Dial block will be needed to
transfer to the 800 number. A menu will be needed to speak a main greeting and
provide single digit options. To program the application the technician would locate a
Menu block to answer the call, set the prompt for that Menu to the correct company
greeting, then program a single digit option to go to a Dial block. That Dial block would
then be programmed to do a blind transfer to the 800 number.
Applications generally require a good knowledge of block types and capabilities, as
well as a knowledge of the general flow of calls through the system. There are many
common applications built in to the system from a default configuration. These are
discussed in Section 8.1.7. Some sample applications can be found in Section 8.1.8.
In most cases the default applications are sufficient to run a small office. For those
situations where more is required the following section will provide some vital
information to be used when creating applications.
8.1.1 Template Blocks
Any time a new block is created (with the exception of a Mode block), a template block
is referenced. Think of the template block as a master form. It allows the technician to
specify certain fields that will be the same across all blocks. One example of this is in
the Extension block. When a new Extension block is created, the Dial Number will
almost always be the same as the Extension block Number. So the Template Extension
block has been set up to automatically copy the Number to the Dial Number field.
Another example would be defaulting every Menu block to have a single digit option to
transfer to an 800 number.
The Extension, Mailbox, List, and Network Mailbox Template blocks also allow the use
of a special variable, a lower case "d". When creating a new block of these types the
technician is prompted to enter a corresponding number to reference the block with.
8.1.1