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Table of Contents
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TM
OfficeServ
7100

General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Table of Contents

   Summary of Contents for Samsung DS 5021D KEYSET

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Table of Contents Home Page Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
  • Page 3: Table Of Contents

    Table of Contents Home Page TABLE OF CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW GENERAL DESCRIPTION ..........................1.1 SIZE AND CONFIGURATION ........................1.3 TECHNOLOGY ............................1.6 PROGRAMMING ............................1.6 MIGRATION TO OFFICESERV 7200 OR OFFICESERV 7400............1.6 HARDWARE DESCRIPTIONS SYSTEM CABINET ............................2.1 PROCESSOR CARDS ..........................2.1 2.2.1 EMBEDDED APPLICATIONS ......................2.1 2.2.2 MULTIMEDIA PLUS CARD ......................2.2 INTERFACE CARDS ............................2.2 DAUGHTERBOARD CARDS ........................2.2...
  • Page 4 Table of Contents Home Page BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.28 DISPLAY FEATURES DESCRIPTIONS ....................4.35 AUTO ATTENDANT FEATURE DESCRIPTIONS ................4.42 VOICE MAIL FEATURE DESCRIPTIONS ....................4.45 SAMPLE SMDR PRINTOUT WITH CALLER ID ..................4.51 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ............4.52 SAMPLE OF UCD EMBEDDED REPORT ....................4.53 UCD CALL STATISTICS..........................4.54 4.10 UCD AGENT STATISTICS ........................4.56...
  • Page 5: General Description

    Combine these technologies with Samsung’s Wireless LAN IP Handsets, embedded Voice Mail Application, a suite of OfficeServ Computer Telephony applications, and much more, all in one powerful platform….A COMPLETE VOICE...
  • Page 6 All digital and IP telephones utilize a single PCB with surface-mounted components assuring the highest prod- uct quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make them much easier to use. In many instances, sophisticated features are made simple through the use of friendly display prompts or push-on/push-off feature keys.
  • Page 7 Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5 (see figure 1.6) to build a system as required. Your authorized Samsung Installation and Service Company has spe- cial knowledge and training to do this.
  • Page 8 3 virtual slots x 8 ports = 24 MAX # OF VIRTUAL ANALOG + DIGITAL STATION PORTS CANNOT EXCEED 32. Max # of Samsung IP Phone Ports 4 virtual slots x 8 ports = 32 Max # of WLAN Phone Ports 3 virtual slots x 8 ports (SMT-W5100E) = 24 MAX # OF IP + SOFTPHONES + WLAN STATIONS CANNOT EXCEED 32.
  • Page 9 Table of Contents Home Page SAMPLE CONFIGURATION To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configura- tion using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each phys- ical slot.
  • Page 10 1.5 MIGRATION TO OfficeServ 7200 or OfficeServ 7400 For businesses using the OfficeServ 7100, Samsung provides a convenient, easy and affordable migration path to the larger OfficeServ 7200 or OfficeServ 7400 systems. Most of the keysets can become part of a much larger OfficeServ 7000 system.
  • Page 11: System Cabinet

    G.729 CODEC, G.723.1, G.711, G.729A CODECs • IP Trunking (SIP/H.323) • T.38 Fax CODEC • Inband or Out-of-band signaling of DTMF tones *The OfficeServ 7100 can network using QSig over PRI or SP-Net over IP to other Samsung OfficeServ systems.
  • Page 12: Interface Cards

    This daughter board module is a four circuit digital station interface card that provides 1B+D service for the dif- ferent models of Samsung digital keyset. The 4DLM can be inserted in any of the three slots on the UNI card or on the MP10 card.
  • Page 13: Programming

    PoE module. • The OfficeServ 7100 power supply supports a maximum of 24 TDM phones or SEPU (Samsung equivalent power units). One power unit is equal to one (2 line TDM phone). • A maximum of 4 ITP phones or 4 WAPs can be supported by the 4SWM PoE Module.
  • Page 14: Officeserv 7200/officeserv 7400 Trunk Cards

    Table of Contents Home Page 2.5 OfficeServ 7200/OfficeServ 7400 TRUNK CARDS 8TRK BOARD This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. The 8TRK card is not hot swappable.
  • Page 15 8COMBO This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. The OfficeServ 7100 supports Caller ID to single line telephones.
  • Page 16: Station Equipment

    Table of Contents Home Page 2.8 STATION EQUIPMENT 2.8.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–4) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights •...
  • Page 17 Table of Contents Home Page DS 5064B AOM (See Figure 2–7) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide additional programmable keys • A maximum of 4 per system Note: This AOM can be used with an IP keyset.
  • Page 18: Idcs Series Equipment

    Table of Contents Home Page 2.8.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–8) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys •...
  • Page 19 Table of Contents Home Page iDCS 64B AOM (See Figure 2–11) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 4 per system •...
  • Page 20 Table of Contents Home Page DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–13 and 2–14) • The DPIM adapts any DLI circuit for use with the door phone unit • Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box •...
  • Page 21 Table of Contents Home Page 2.8.3 OfficeServ ITP-5100 SERIES EQUIPMENT ™ ITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat- ed soft keys and a scroll key • Built-in Full Duplex speakerphone • 21 programmable keys with tri-colored LEDs •...
  • Page 22: Officeserv™ Softphone

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.
  • Page 23: Call For

    WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.
  • Page 24: Electrical Specifications

    Table of Contents Home Page PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of -48 V DC received from the external battery backup power supply unit to each board. The rating is as follows. •...
  • Page 25: Environmental Limits

    Table of Contents Home Page 3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32—113 °F / 0—45 °C STORAGE TEMPERATURE 14—122 °F / --10—50 °C HUMIDITY 10%—90% Non-Condensing 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 1300 ADD-ON MODULE 1 PR.
  • Page 26: Ring

    Table of Contents Home Page 3.5.2 RING The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows: • Output voltage: 75 Vrms Square Wave (4SLM) • Frequency: 20 or 25 Hz The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional opera- tions.
  • Page 27: Officeserv 7100 Feature Maximum Capacities

    Table of Contents Home Page OfficeServ 7100 Feature Maximum Capacities Station Groups Call Logs Entries 2000 Station Group Members Call Log per Station (Sequential or Distributed) Tenant Groups Trunk Groups Ring Plans UCD Groups Programmed Messages 15 (10+5) Unconditional Group Members 14B AOM per Station Trunk Group Members 64B AOM per Station...
  • Page 28: System Features

    Table of Contents Home Page PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Caller ID Features OfficeServ™ Call Forced - Verified Name/Number Display OfficeServ™ Operator Forced - Not Verified Next Call OfficeServ™ Softphone Voluntary Save Caller ID Number Conference Group Account Code Key Store Caller ID Number...
  • Page 29: Transfer To

    Table of Contents Home Page Live System Programming Programmable Line Privacy Toll Restriction From any Display Keyset Programmable Timers By Day or Night With a Personal Computer Recalls By Line or Station Meet Me Page and Answer Recall to Operator Eight Dialing Classes Memory Protection Redial Review...
  • Page 30: System Features Descriptions

    Table of Contents Home Page 4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.
  • Page 31: Authorization Codes

    This feature provides an option that allows a recorded message to be played to a user when they go off hook to answer an alarm reminder ring (timed reminder ring). The message is recorded on the Samsung embed- ded voicemail. In addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH source to the user.
  • Page 32: Automatic Hold

    Table of Contents Home Page The embedded Auto Attendant multi-level customizable Menu Trees. These Menu trees can be very simple or as complex as needed for the application. Callers can be automatically routed based on CID, ANI, CLI, DNIS, and/or Trunk ID information received. The Automated Attendant can handle up to 4 simultaneous callers.
  • Page 33 DataView CTI application that provides historical reporting, agent and call monitoring and wallboard dis- plays. NOTE: Some features require optional hardware or software. Ask your authorized Samsung Dealer for details. Agent Busy / Manual Wrap-Up Key This UCD group feature allows an agent to have a programmed button that when depressed will remove the keyset from free status within the group.
  • Page 34 Table of Contents Home Page Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and the average call length for the day.
  • Page 35: Caller Identification

    Table of Contents Home Page CALLER IDENTIFICATION The OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit type as described below. Caller ID On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele- phone company in two formats, Number only and Name and Number, sometimes called Deluxe.
  • Page 36: Call Forwarding

    Table of Contents Home Page Caller ID Review List This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer (missed calls).
  • Page 37: Call Hold

    Table of Contents Home Page tion by using the transfer feature.The forwarded station user can continue to originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set. Busy This feature forwards all calls only when the station set is busy.
  • Page 38: Call Park And Page

    Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s embedded SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later.
  • Page 39: Chain Dialing

    CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7100. OfficeServ™ Link Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ ™ 7100 Main Processor and all OfficeServ CTI Applications.
  • Page 40: Data Security

    Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112L and ITP-5121D desktop ITP phones.
  • Page 41 Table of Contents Home Page DATABASE PRINTOUT A copy of the customer database can be obtained by using the Web Management program.This information can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete data- base or specific data blocks may be obtained.
  • Page 42: Distinctive Ringing

    Table of Contents Home Page be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and in the case of station and speed dial names, can be used to originate calls. See the Dial by Name feature (Station Features).
  • Page 43: Flexible Numbering

    Table of Contents Home Page WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS- USE OF THIS FEATURE. EXTERNAL MUSIC INTERFACES The OfficeServ 7100 MP10 provides one input for connecting to customer provided external music sources.
  • Page 44: Isdn Service

    IP KEYSETS The OfficeServ 7100 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN.
  • Page 45: Multiple Language Support

    MOBILITY SOLUTION Samsung offers a Single-Line integrated Mobility (SLiM) solution that provides hand-off and roaming capa- bilities. Each SLiM handset requires one SLI port in the OfficeServ 7100 system. See your Authorized Samsung Dealer for additional information. See also Wireless LAN.
  • Page 46 OS 7200 running V.2.48 or higher and OS 7400 running V3.31 or higher software). The physical connection between systems can be an IP network or proprietary PRI connection using Samsung’s proprietary version of QSIG, called SPNet. If PRI connection is used, the maximum number of nodes may be limited by the maxi- mum number of TEPRI cards that can be installed in the OfficeServ 7100.
  • Page 47 Node regardless of where the lines/trunks from the telephone company are connected. Callers to Node A can be answered by the Samsung Voicemail in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to the Samsung Voicemail can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the net- work to receive assistance.
  • Page 48 Table of Contents Home Page • Forward External: This feature operates in the same manner as a non networked system with the excep- tion that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210.
  • Page 49 Table of Contents Home Page Station Group When calls ringing a station group go unanswered, they can overflow to another destination after a pro- grammed period of time. Each station group has its own timer. The overflow destination can be a station or station group located in that system.
  • Page 50 Table of Contents Home Page RECALLS Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group.
  • Page 51: Speed Dial Numbers

    Table of Contents Home Page SECRETARY POOLING Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in system programming. Each executive can have up to four secretaries and each secretary can have up to four executives.These arrangements are known as executive/secretary pools.There can be multiple pools in a sys- tem.
  • Page 52: System Alarms

    Table of Contents Home Page STATION PAIR This feature allows station to be assigned as a “pair” . That is to say a primary and secondary. Calling the pri- mary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and Class of Service act as one station.
  • Page 53: Universal Answer

    Table of Contents Home Page TRAFFIC REPORTING The OfficeServ 7100 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.
  • Page 54 Table of Contents Home Page Voice Over Internet Protocol (VoIP) The OfficeServ 7100 system is VoIP enabled and as such supports the following VoIP services: 1) H.323 Trunking 2) SIP IP Trunking 3) IP Telephone Sets: OfficeServ ITP-5107S, ITP-5121D and ITP-5112L, and OfficeServ Softphone. These IP Keysets can be installed in the local office or in a remote office, home office with full feature operation.
  • Page 55: Station Features Descriptions

    Table of Contents Home Page STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key...
  • Page 56: Automatic Privacy

    Table of Contents Home Page APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset.
  • Page 57: Call Logs

    Table of Contents Home Page tion while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro- grammed for Forward All.
  • Page 58: Exclusive Hold

    Table of Contents Home Page EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of serv- ice.
  • Page 59: Privacy Release

    Table of Contents Home Page OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta- tions will receive a tone burst through the handset receiver instead of a ring.
  • Page 60: Remote Hold

    Table of Contents Home Page PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. REDIAL There are three types of external redial available to all station users.
  • Page 61: Station Lock

    Fast Flash Red at 1 Second Intervals TRI-COLORED LIGHTS Samsung keysets have keys equipped for tri-colored LED indications (green, red and amber). To avoid confu- sion, your calls always light green, other calls show red and recalls light amber. See Hardware Section of this document for the number of tri-colored lights per keyset model.
  • Page 62: Display Features Descriptions

    Table of Contents Home Page DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Logs Message Waiting Caller Number Call Processing Information Outside Line Identification Caller ID Information Override Identification Calling Party Name Programmed Message Display...
  • Page 63 Table of Contents Home Page Name / Number Display During normal incoming CO calls, Caller ID name and number can be display simultaneously in the display of each keyset. When receiving a transferred CO call, each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display.
  • Page 64: Dial By Name

    Table of Contents Home Page CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.
  • Page 65: Soft Keys

    Table of Contents Home Page OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone.
  • Page 66 Table of Contents Home Page SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer...
  • Page 67: Call For

    DROP This display shows an investigation of a station This display is seen while examining calls in that is talking to Samsung Telecom. Investigator queue at your keyset. can BARGE-in to the conversation, DROP the call from the system or examine further NND information.
  • Page 68 Table of Contents Home Page SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group. Four of the answered by the UCD group. members are currently logged in.
  • Page 69 Table of Contents Home Page AUTO ATTENDANT FEATURES Application Backup and Restore Password Security Automatic Self Configuration Question & Answer Forms Caller ID Routing Recordable System Prompts Camp-On Support Schedule-Oriented Call Processing Fax Detection and Routing Special Events Scheduler Global Operator Access System Activity Reports Interruptible Voice Prompts Transfer Direct to Mailbox...
  • Page 70: Password Security

    The OfficeServ 7100 automated attendant supports up to 2 simultaneous languages.The default language is English (United States). Spanish (Castilian) and French (Canadian) are also installed by the factory as standard languages. A list of available languages can be obtained through your local authorized Samsung service provider.
  • Page 71 Table of Contents Home Page SYSTEM ACTIVITY REPORTS The OfficeServ 7100 provides many useful automated attendant reports. These reports can be used to man- age traffic patterns as well as to detect misuse of the system. Administrators can view these reports from the web programming interface.
  • Page 72: Voice Mail Feature Descriptions

    Table of Contents Home Page VOICE MAIL FEATURES Availability Schedule Message Notification Administration Mailbox Message Playback Options Answering Machine Emulation Message Undelete Automatically Forward Messages Message Unsend Automatically Log In Message Waiting Indication Automatic Self Configuration Minimum Password Length Busy Station Queuing Multiple Alphabetical Directories Callbacks Multiple Personal Greetings...
  • Page 73: Call Blocking

    Table of Contents Home Page AUTOMATICALLY LOG IN A user’s voicemail can be configured such that upon calling in to the voicemail they are automatically logged in to their mailbox without being prompted for a password. AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7100 will automatically create mailboxes for each station in the system, greatly reducing system setup time.
  • Page 74: Message Notification

    Table of Contents Home Page FOLLOW ME If authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwarded to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt the subscriber to accept or reject the call.
  • Page 75: Message Waiting Indication

    Table of Contents Home Page MESSAGE PLAYBACK OPTIONS Subscribers are given a wide variety of options when listening to messages. In addition to the standard play, pause, rewind, fast forward, replay, delete, forward, and reply subscribers can: adjust the volume of messages up or down, increase the playback speed of the recording, or choose to scan messages by playing only the first few seconds of each message.
  • Page 76 Table of Contents Home Page NIGHT INTERCEPT If a subscriber configures their availability schedule the system will automatically intercept calls made after hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the voicemail box to leave a message.
  • Page 77 Table of Contents Home Page VOICE PROMPTED PROGRAMMING The OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of key- strokes.
  • Page 78 Table of Contents Home Page 4.51...
  • Page 79 Table of Contents Home Page 4.52...
  • Page 80: Sample Of Ucd Embedded Report

    Table of Contents Home Page 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14...
  • Page 81: Ucd Call Statistics

    Table of Contents Home Page 4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 82 Table of Contents Home Page b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message.
  • Page 83: Ucd Agent Statistics

    Table of Contents Home Page 4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.
  • Page 84: Sample Traffic Report

    Table of Contents Home Page 4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......
  • Page 85: Traffic Report Overview

    Table of Contents Home Page 4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000...
  • Page 86 Table of Contents Home Page 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 87 Table of Contents Home Page 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...
  • Page 88 Table of Contents Home Page 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.
  • Page 89: Radio Frequency Interference

    Table of Contents Home Page PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful inter- ference when the equipment is operated in a commercial environment.
  • Page 90: Hearing Aid Compatibility

    Table of Contents Home Page RINGER EQUIVALENCE (REN) The REN of the 4TRM (1.38) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 91: Copyright

    Society of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyright music is trans- mitted through the Music on Hold feature. SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such a license. 5.5 DISA WARNING Lines that are used for the direct Inward System Access feature must have the disconnect supervision options provided by the telephone company.
  • Page 92 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA,L.P. may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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