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Samsung OfficeServ SMT-i5243 User Manual

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Table of Contents
OfficeServ 7030
TECHNICAL MANUAL
T A B L E
USER INSTRUCTIONS SECTION
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW ............................................................................................................................. 1.1
1.2 LOCKING YOUR KEYSET .................................................................................................... 1.4
1.3 CHANGING YOUR PASSCODE ........................................................................................ 1.5
1.4 CALL FORWARDING ........................................................................................................... 1.6
1.5 SETTING YOUR ANSWER MODE ..................................................................................... 1.8
1.6 PROGRAMMING YOUR STATION'S NAME .................................................................. 1.9
1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS ........................................ 1.11
1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS .......................................... 1.12
1.9 ADDING EXTENDERS TO KEYS ..................................................................................... 1.13
1.10 CHECKING STATION STATUS ........................................................................................ 1.14
1.11 CHANGING YOUR TIME AND DATE DISPLAY .......................................................... 1.15
1.12 SETTING STATION ON/OFF OPTIONS ........................................................................ 1.16
1.13 SELECTING A RING TONE ............................................................................................... 1.19
1.14 ALARM REMINDER ............................................................................................................ 1.20
1.15 STATION VOLUME ............................................................................................................ 1.21
1.16 SETTING A PROGRAMMED MESSAGE ........................................................................ 1.23
1.17 ALARM REMINDER WITH MESSAGE ........................................................................... 1.24
1.18 CALLER ID DISPLAY .......................................................................................................... 1.25
2
SMT-i5243 USER GUIDE
3
SMT-i5230 USER GUIDE
4
SMT-i5220 USER GUIDE
5
SMT-i5210 USER GUIDE
6
SMT-i3105 USER GUIDE
7
MOBEX USER GUIDE
8
ITP-5112L USER GUIDE
9
ITP-5121D USER GUIDE
O F
C O N T E N T S
Home Page
USER INSTRUCTIONS
PART 1 APRIL 2011
PAGE

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  Summary of Contents for Samsung OfficeServ SMT-i5243

  • Page 1 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2011 T A B L E C O N T E N T S USER INSTRUCTIONS SECTION PART DESCRIPTION PAGE ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW ..........................1.1 1.2 LOCKING YOUR KEYSET ....................1.4 1.3 CHANGING YOUR PASSCODE ..................
  • Page 2 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2011 ITP-5107S USER GUIDE DS 5000 SERIES USER GUIDE iDCS KEYSET USER GUIDE DCS KEYSET USER GUIDE SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE STANDARD TELEPHONE USER GUIDE...
  • Page 3 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW iDCS KEYSETS • This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.
  • Page 4 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. ITP and DS 5000 Series Keysets •...
  • Page 5 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 • SMT-i Series Keysets...
  • Page 6 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1.
  • Page 7: Changing Your Passcode

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.
  • Page 8: Call Forwarding

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.4 CALL FORWARDING The OfficeServ 7030 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.
  • Page 9 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 ACTION DISPLAY Press the transfer key followed by 102 [201] FORWARD Display shows 0:FORWARD CANCEL Dial 0 –  to select forward type [201] FORWARD 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor Dial destination number (e.g., 201) [201] FORWARD...
  • Page 10: Setting Your Answer Mode

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING MODE—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.
  • Page 11: Programming Your Station's Name

    VOLUME UP or DOWN keys to move the cursor to the right or to the left. 2. When the system is equipped with a Samsung Voicemail System, and your System Administrator has enabled it, changing the station name here will also update the name in your voicemail box.
  • Page 12 PART 1 MAY 2010 ACTION DISPLAY 1. Press the transfer key followed by 104 [201] STN NAME Display shows 2. Enter the station name using the procedure [201] STN NAME SAMSUNG described above 3. Press the transfer key to store and exit 1.10...
  • Page 13: Programming Personal Speed Dial Locations

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station.
  • Page 14: Naming Your Personal Speed Dial Locations

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name.
  • Page 15: Adding Extenders To Keys

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. Some common feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER...
  • Page 16: Checking Station Status

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet 1 Slot 2 TYPE Telephone model PICKUP GROUP None, 01–10 Station Group Number...
  • Page 17: Changing Your Time And Date Display

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM...
  • Page 18: Setting Station On/Off Options

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7030 allows the system administrator to set any of the keyset features listed below. OPTION NAME VALUE DESCRIPTION Automatically hold the current caller before accessing another trunk or CALL AUTO key.
  • Page 19 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 OPTION NAME VALUE DESCRIPTION Require user to enter their AME password to listen o messages as they are being recorded. AME PASSCODE Messages being recorded will always be audible. Display the Speed Dial bin name instead of the dialed number when calling to a Speed Dial number.
  • Page 20 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 OPTION NAME VALUE DESCRIPTION Do not ring when another member of the pickup group receives a call. MISSED CALLS Display a notification of missed calls including number of missed calls and Only Affects 2- the CID of the most recent call missed.
  • Page 21: Selecting A Ring Tone

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 [201] RING TONE SELECTION 6 Display shows 2.
  • Page 22 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1.
  • Page 23: Station Volume

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...
  • Page 24 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed at step 2 [201] STN VOLUME...
  • Page 25: Setting A Programmed Message

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.
  • Page 26: Alarm Reminder With Message

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1.
  • Page 27: Caller Id Display

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call. CLI display options are the following: 0.
  • Page 28 Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 2. Dial 0 or 1 to select CID or ANI [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3.
  • Page 29 Home Page SMT-i5243 Keyset User Guide For OfficeServ 7000 Series Systems ™ 07/2010...
  • Page 30: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in ANSWERING CALLS ....................21 this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing PLACING A CALL ON HOLD ................21...
  • Page 31 Home Page Transfer with Camp-On ....................48 TRANSFERRING WITH CAMP-ON ..............22 Transfer to Voice Mail ....................49 CALL WAITING ......................22 Call Waiting........................49 Call Forward Options ....................49 CONFERENCE CALLS ....................22 Station Call Pickup ......................50 FORWARDING CALLS ....................23 Group Call Pickup......................51 My Group Pickup ......................51 OTHER FEATURES AND FUNCTIONS ..........23-26 Privacy Release ......................51...
  • Page 32 Selecting Your Caller ID Display ................74 Viewing the Next Caller ID Call ................75 Inquire Caller ID Park/Hold Info ................75 FEATURE ACCESS CODES ..................76 SECTION 6. APPLICATIONS ................77 SAMSUNG VOICEMAIL ..................78 Accessing Your Mailbox ....................79 SVMi E-Series Subscriber Services Menu Diagram ........80–81 Getting Started ......................82...
  • Page 33: About This Book

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5243 keyset is part of the OfficeServ 7000 Series. The SMT-i5243 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5243 uses the data network line already in place in most offices and increasing number of homes.
  • Page 34: Section 1. Caution And Preparation

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.
  • Page 35: Preparation

    Home Page PREPARATION CHECK THE CONTENTS OF THE BOX Check if the product package box includes all the components as follows: • Phone body including a base • Handset • Handset cord • Patch cable NOTE: Power adapter sold separately. If any of these items are missing or dam- aged, please contact your dealer.
  • Page 36: Section 2. Phone Functions

    CAUTION SECTION 2. The input power of the SMT-i5243 needs 5.0vDC and 3000mA. The SMT-i5243 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropriate power supply will cause permanent damage to PHONE FUNCTIONS...
  • Page 37: Smt-I5243 Layout

    Home Page Button Function SMT-i5243 LAYOUT Used to move the display cursor up and down, left and Navigation Button right on certain menus. (Telephone Supports Web video camera, Bluetooth® dongle Status (to connect Bluetooth headset), and USB memory stick Indicator) USB Port Handset (up to 4 GB) used for phonebook upload and download,...
  • Page 38: Key Functions

    Home Page TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5243 uses VoIP communication through an already- Whenever you press the dial button [, , ] on a text input screen, the input mode is installed data network.
  • Page 39: Description Of Icons

    Home Page DESCRIPTION OF ICONS CALLING STATUS INFORMATION The following icons are displayed on the screen. Describes the different animation images displayed according to call status. Icon Description ANIMATION DESCRIPTION IMAGE Shows that ‘Call Forward’ is enabled. Dial input/system function is being conducted. Shows that ‘Do Not Disturb’...
  • Page 40: Smt-I5243 Setup

    Home Page tion menu to cancel FWD/DND when the selector switch is set in the left or right SMT-i5243 SETUP position because the switch takes precedence over the access codes/function menu. INITIALIZING THE SMT-i5243 BUTTON FUNCTION Users can set the phone to the call forward Initially the SMT-i5243 IP keyset will need to be setup to operate within the users Left state.
  • Page 41: Setting Ip Manually

    Home Page CONFIGURATION MENU STRUCTURE SETTING IP MANUALLY This menu is for administrator use and requires a password. The Configuration • On [4. Setting Network Information] screen, set the Network Mode (exam- Menu options are as follows: ple Static). Enter the station IP address (192.xxx.x.195), Gateway (192.xxx.x.1), and Subnet mask (255.255.255.0).
  • Page 42: Section 3. Frequently Used Feature Operation

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5243. EXTENSION LOG IN & OUT [HOT DESKING] If enabled, your SMT-i5243 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.
  • Page 43: Answering Calls

    Hold can be picked up from any extension. Calls placed on Exclusive Hold can only SPEAKERPHONE CALLS Your Samsung SMT-i5243 has full-duplex speaker- be picked up from the extension that placed them on hold. phone capability. This feature is used for both internal or external calls. To activate...
  • Page 44: Transferring With Camp-On

    Home Page TRANSFERRING WITH CAMP-ON FORWARDING CALLS Icon When you transfer a call to another station and receive a busy signal, you can You can forward your calls to another station, group of stations, or an external tele- camp the call on to this station. Hang up when you hear the busy signal.The called phone number.
  • Page 45 SETTINGS: Message Service (SMS). Short Message Service is similar to sending text mes- Set., Call Forward, Absent Message, AOM Setting, Network Info., and Clear saging [Function only supported on Samsung IP phones]. User Set. SERVICE BUTTON Used to allow station users access to setting and editing...
  • Page 46: Lcr Power Saving Feature

    Home Page Example of using the Last Number Redial feature: LCD POWER SAVING FEATURE • When in Function Mode, scroll to Last Redial, then press the Selection but- SMT-i5243 LCD display has a power saving feature.The display will be automatical- ton.
  • Page 47: Section 4. Phone Features

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Navigation button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4.
  • Page 48: Call Menus

    Home Page CALL MENUS Button Sub-Item Description 04. Language Multiple languages are available. Phone (Continuation) Change Password, Dial and Phone 05. Security Lock. Item Sub-Item Description Easy Install: Used to register and Shows the entire list of phone numbers authenticate the phone to the server. 01.
  • Page 49: Personal Phonebook

    Home Page 01. PHONEBOOK Item Sub-Item Description Allows a user to setup (show, add and edit) a conference group Company phonebook requires setup by the System 04. Conference to call multiple parties simultaneously to join the conference call. Administrator. Home Returns to the phone main screen.
  • Page 50: Call Log

    Home Page Navigation Right or Left button to display only missed calls, incoming calls, or Search outgoing calls. The type of calls is classified by icon. Allows a user to search by name/number for a phone saved in the phone book. DELETE / DELETE ALL •...
  • Page 51 Home Page 04. CONFERENCE 4. Short Message (SMS) [Group] This function is used to send and create internal short messages or text messag- This function allows a user to setup a conference group ing. to call multiple parties simultaneously to join the con- ference call.
  • Page 52: Service Soft Button

    Home Page SERVICE SOFT BUTTON 03. Sound • Press the Menu soft button. Scroll to Phone. Select Sound and press OK. Set Allows a user to set the alarm clock function. the following Volumes, Ring Tone, Key Tone, and Short Message Tone of the •...
  • Page 53: Func. Soft Button

    Home Page FUNC. SOFT BUTTON This function allows a user one touch easy access to many of the system features. When pressed, the follow- ing options are displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup.
  • Page 54: Outside Calls

    Home Page NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.
  • Page 55: Intercom Calls

    Home Page NOTES: INTERCOM CALLS If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message. If the Hot Keypad feature has been turned off, you must first lift the handset VOICE ANNOUNCE MODE or press the Call soft button before dialing.
  • Page 56: Call Processing

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD • When your phone rings, lift the handset or press the Speaker button to When you are connected to any call, press Hold.
  • Page 57: Call Transfer

    Home Page TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT button to accomplish this.
  • Page 58: Station Call Pickup

    Home Page GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 • Receive a confirmation tone and hang up. plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the To Forward Calls to Another Station when you are on the Phone (BUSY):...
  • Page 59: Dialing Features

    Home Page For the purposes of programming DIALING FEATURES speed dial numbers, the programma- A (Not Used) & D (Conversion) ble buttons are know as A, B, C, D, E, B (Flash) & E (Hide) and F. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. C (Pause) &...
  • Page 60: Last Number Redial

    Home Page LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Call soft button before you begin dialing.
  • Page 61: Meet Me Page

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.
  • Page 62: Returning Messages

    Home Page —OR— CONVENIENCE FEATURES • Press Message button, scroll to Station Messages, press OK. • Press Clear. LOGGING IN AND OUT RETURNING MESSAGES If enabled, your SMT-i5243 telephone may require you to log in before making or • Press Message button, scroll to Station Message, press OK, press REPLY or receiving calls.
  • Page 63: Mute

    Home Page MUTE CALLING THE DOOR PHONE/ You can mute the handset transmitter or the microphone during any conversa- ROOM MONITOR tion: You may call the door phone and listen to what may be happening outside or in • Press the Mute button. The Mute button indicator will be lit steady. another room.
  • Page 64: Group Listening

    Home Page • When finished press the OK soft button then the Send soft button to display LOCKING YOUR KEYSET the message on the other (Boss/Secretary) phone. You can lock your keyset to control misuse of your phone while you are away. You GROUP LISTENING can unlock it when you return.
  • Page 65: Off-Hook Voice Announce

    Home Page OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button. When you are in DND, you cannot receive OHVA the group and then put it back in.
  • Page 66: Customizing Your Keyset

    The passcode is the same as your station passcode. This feature only applies if • While on-hook, press Transfer and then dial 103. there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
  • Page 67: Hot Keypad

    Home Page tor to be lit solid to indicate this. Pressing the button while the button indicator is DISPLAY SPEED DIAL NAME lit solid will cause the keyset to return to handset mode and the button indicator This option allows you to view the name associated with a speed dial number as will go off.
  • Page 68: Display Features

    Home Page • Dial the number of a C.O. line or trunk group to use when making calls to this DISPLAY FEATURES MOBEX port. • Dial the phone number you can be reached at by users calling this MOBEX port. DIRECTORY INFORMATION •...
  • Page 69: Timer Function

    Home Page • Select Phone Name. TIMER FUNCTION • Enter Station Name. Use the Navigation button to move cursor. Display keyset users may use this feature as a simple stopwatch. • Press OK and then Save soft button to store the name. •...
  • Page 70: Caller Id

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.
  • Page 71: Feature Access Codes

    Home Page FEATURE ACESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ ____________________________________________ ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx Pick Up a Held Call...
  • Page 72: Samsung Voicemail

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...
  • Page 73: Subscriber Services Menu

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...
  • Page 74: Getting Started

    Home Page GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...
  • Page 75: Group New Or Old Messages

    Home Page Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.
  • Page 76: Access Manager

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.
  • Page 77 Home Page The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. Primary/No Answer Greeting This option is available only if the Administrator has assigned you the 'Call Used when in your office, away from your desk or during the time period you...
  • Page 78: Mailbox Administration

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.
  • Page 79: Message Broadcast

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...
  • Page 80: Keyset User Features

    Home Page n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.
  • Page 81: Shortcuts

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
  • Page 82: Usb Port

    When full synchronization of messages between Voicemail Box and E-mail external USB devices: Inbox is required, ask your Samsung representative about the OfficeServ IP- UMS. This is an Internet Protocol based fully synchronized Unified Messaging Users can make and receive calls through a blue- 1.
  • Page 83: Setting Up A Video Camera

    Home Page Press Headset. The headset option is the last selection of this menu. After validation and registration processes are completed, the headset will display as Enable the following items: registered. Headset: Use Headset Type: Bluetooth Incoming BT Connection: Accept Press the Home icon.
  • Page 84: Flash Usb Memory Stick

    USB memory stick can be used to copy personal phonebook items or to upgrade • Aliph Jawbone II Bluetooth Headset with NoiseAssassin the phone software. Instruction on software upgrade is available to administrator • Samsung WEP 250 only. User should not attempt to upgrade the software. • Plantronics Voyager 925 •...
  • Page 85: Personal Speed Dial Numbers

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 86 Home Page...
  • Page 87 Home Page SMT-i5230 Keyset User Guide For OfficeServ 7000 Series Systems ™ 07/2010...
  • Page 88: Section 1. Caution And Preparation Caution

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................20 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................20...
  • Page 89 Home Page Group Call Pickup......................47 TRANSFERRING WITH CAMP-ON ..............21 My Group Pickup ......................48 CALL WAITING ......................21 Privacy Release ......................48 CONFERENCE CALLS ....................21 DIALING FEATURES ....................49 Speed Dialing........................49 FORWARDING CALLS ....................22 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........22-25 Directory Dialing......................50 Last Number Redial ....................51...
  • Page 90 Viewing the Next Caller ID Call ................72 Inquire Caller ID Park/Hold Info ................72 FEATURE ACCESS CODES ..................73 SECTION 6. APPLICATIONS ................74 SAMSUNG VOICEMAIL ..................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Accessing Your Mailbox ....................78 Getting Started ......................79 Listen to your Messages ...................79 Subscriber Services Menu..................79...
  • Page 91: About This Book

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5230 keyset is part of the OfficeServ 7000 Series. The SMT-i5230 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5230 uses the data network line already in place in most offices and increasing number of homes.
  • Page 92: Section 1. Caution And Preparation

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.
  • Page 93: Preparation

    Home Page Connect the LAN cable to the LAN port of the phone, as shown in the figure. PREPARATION When power is supplied from the LAN port (PoE), the phone is booted upon LAN connection. CHECK THE CONTENTS OF THE BOX If PoE is not supported, connect the power adapter to the power port of the Check if the product package box includes all the components as follows: phone.
  • Page 94: Section 2. Phone Functions

    CAUTION The input power of the SMT-i5230 needs 5.0vDC and 3000mA. The SMT-i5230 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropriate power supply will cause permanent damage to the phone and will void Samsung’s warranty.
  • Page 95: Smt-I5230 Layout

    Home Page Button Function SMT-i5230 LAYOUT Scroll Up Button Move up through 20 pages of AOM (99 total). Scroll Down Button Move down through 20 pages of AOM (99 total). 5 desiless buttons used to set up and label function (Telephone Programmable Buttons Status...
  • Page 96: Key Functions

    Home Page TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5230 uses VoIP communication through an already- Whenever you press the dial button [, , ] on a text input screen, the input mode is installed data network.
  • Page 97: Description Of Icons

    Home Page DESCRIPTION OF ICONS NAVIGATING THE MENUS The following icons are displayed on the screen. When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [Q Q ] dial keys. The button used for editing and Icon Description their features are summarized below.
  • Page 98: Smt-I5230 Setup

    Wait a second for the phone to reboot. The phone should register and authenti- ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) cate itself to the phone system. Test SMT-i5230 for proper operation.
  • Page 99: Configuration Menu Structure

    Home Page CONFIGURATION MENU STRUCTURE This menu is for administrator use and required a password. The Configuration Menu options are as follows: 1. EASY INSTALL This option will guide you through setting up all required parameters for con- necting the SMT keyset to your system. 2.
  • Page 100: Placing Calls

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone INTERNAL CALLS To place a call to another extension at your location: SMT-i5230. • Lift the handset. • Dial the extension number or group number. EXTENSION LOG IN & OUT [HOT DESKING] •...
  • Page 101: Answering Calls

    Home Page ANSWERING CALLS TRANSFERRING WITH CAMP-ON When you transfer a call to another station and receive a busy signal, you can OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS To answer these camp the call on to this station. Hang up when you hear the busy signal.The called three types of calls: party is alerted that a call is waiting.
  • Page 102: Forwarding Calls

    Message Service (SMS). Short Message Service is similar to sending text mes- VOLUME CONTROL Vol button is used to adjust the volume of a handset, saging [Function only supported on Samsung IP phones]. speaker and ringing sound. SERVICE BUTTON Used to allow station users access to setting and editing Volume Control of a Handset the scheduler (alarm clock) feature.
  • Page 103 Home Page CALL LOG SOFT BUTTON Provides direct access to Example of programming a DSS button on the soft AOM: a list of most recent calls, outgoing calls, incoming calls, • Press the Menu soft button. missed calls, and an option to delete/delete all (or clear) •...
  • Page 104: Section 4. Phone Features

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Up/Down button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4.
  • Page 105 Home Page Item Sub-Item Description Item Sub-Item Description Allows a user to setup (show, add and edit) a conference group This function is used to allow station users to set application 4. Conference 7. Settings to call multiple parties simultaneously to join the conference call. settings, call forwarding, absent messaging, AOM setting, view station network information, view phone firmware or ini- Allows a user to set the alarm clock function.
  • Page 106 Home Page 1. PHONEBOOK Search Allows a user to search by name/number for a phone saved in the phone book. Company phonebook requires setup by the System • Press the Phonebook button—OR—press the Menu soft button, scroll to Administrator. Phonebook, press OK. PERSONAL PHONEBOOK •...
  • Page 107 Home Page VIEWING DETAIL CALL LOG RECORD 3. E-Mail To view the details of each of the call log entry, highlight the entry and press the This function allows users to view the amount of e-mails for a station user’s OK button to display the full Caller ID record which includes the name, date and account.
  • Page 108 Home Page OUTBOX TO EDIT CONFERENCE GROUP PHONE NUMBER LIST • Press the Menu soft button, scroll to Conference button, and press OK. This function is used to create and send a new short text message. • Scroll to the Name of the Group to be edited and press Edit soft button. •...
  • Page 109: Func. Soft Button

    Home Page 7. SETTINGS 2. Screen • Press the Menu soft button. Scroll to Phone and press OK. Select Screen and This function is used to allow station users to set press OK. Set the following Time Format, Font, and LCD Power Saving of the Application Settings, Call Forward, Absent Message, SMT-i5230 phone, select the option and adjust the screen settings.
  • Page 110: Outside Calls

    Home Page OUTSIDE CALLS MAKING CALLS FROM AOM Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the AOM soft button. Then you can utilize the Navigation button to scroll the list. SECTION 5.
  • Page 111: Busy Station Callback

    Home Page NOTES: • The called station must release its first call or place it on hold before answer- A callback will be canceled if not answered within 30 seconds. If you have set ing your camp-on. a callback, the cursor associated with the Callback button will be solid black. NOTES: If the Hot Keypad feature has been turned off, you must first lift the handset If you receive No More Calls tone, that station has no available button to...
  • Page 112: Intercom Calls

    Home Page INTERCOM CALLS CALL PROCESSING VOICE ANNOUNCE MODE SYSTEM HOLD When another station calls you, your keyset will sound a brief attention tone and When you are connected to any call, press Hold. The call will flash at the keyset. If you will hear the caller’s announcement.
  • Page 113: Hold Recall

    Home Page HOLD RECALL CALL TRANSFER If you leave a call on hold longer than the hold timer, it will recall your station. The Transfer is used to send any calls to another extension in one of two ways.You can button that the call appears on will have a slow flashing indicator.
  • Page 114: Transfer To Voice Mail

    Home Page TRANSFER TO VOICE MAIL To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. This feature is used to send a call directly to a voice mailbox.Your keyset must have • Receive a confirmation tone and hang up. a correctly programmed VT button to accomplish this.
  • Page 115: My Group Pickup

    Home Page MY GROUP PICKUP DIALING FEATURES If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number.
  • Page 116: Directory Dialing

    Home Page For the purposes of programming LAST NUMBER REDIAL speed dial numbers, the programma- To redial the last outgoing telephone number you dialed, press the Func. soft but- ble buttons are know as A, B, C, D, E, ton, scroll to Last Redial, or dial 19. and F.
  • Page 117: Paging And Messaging

    Home Page NOTES: PAGING AND MESSAGING The LED on the Page button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.
  • Page 118: Returning Messages

    Home Page —OR— AUTOMATIC PARK WITH PAGE BUTTON • Press Message button, scroll to Station Messages, press OK. • While in conversation, press the Page button. The call is automatically parked • Press Func. soft button, scroll to Clear, press OK. at your station.
  • Page 119: Convenience Features

    Home Page MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the Mute button. The Mute button indicator will be lit steady. If enabled, your SMT-i5230 telephone may require you to log in before making or •...
  • Page 120: Executive/Secretary

    Home Page CALLING THE DOOR PHONE/ GROUP LISTENING When you are engaged on a call and you are using the handset, you may want ROOM MONITOR other people to hear the distant party’s voice over the speaker: You may call the door phone and listen to what may be happening outside or in another room.
  • Page 121: Locking Your Keyset

    Home Page LOCKING YOUR KEYSET OFF-HOOK VOICE ANNOUNCE You can lock your keyset to control misuse of your phone while you are away. You Keysets may receive a voice announcement while on another call. The calling sta- can unlock it when you return. tion must have an OHVA button.
  • Page 122: In Group/Out Of Group

    The passcode is the same as your station passcode. This feature only applies if when your keyset is in the group. there is a Samsung Voicemail card installed in the system and your keyset has a • Press the IO GRP (IN/OUT GRP) button again to exit the group and the indi- programmed AME button.
  • Page 123: Set Answer Mode (Intercom)

    Home Page • Redial the new passcode. If successful, you will hear two beeps. Four beeps tor to be lit solid to indicate this. Pressing the button while the button indicator is indicate an incorrect code to confirm, reenter the code again. lit solid will cause the keyset to return to handset mode and the button indicator •...
  • Page 124: Ring Preference

    Home Page ized as an Executive MOBEX user. Check with your telephone system administrator RING PREFERENCE for further details on your specific system configuration. This feature automatically answers ringing calls when you lift the handset or press the Speaker button.This method will always answer calls in the order they arrived To set the phone number a MOBEX port can reach you on: at your keyset.When you turn ring preference off, you must press the flashing but- •...
  • Page 125: Display Features

    Home Page TIMER FUNCTION DISPLAY FEATURES Display keyset users may use this feature as a simple stopwatch. • When the keyset is idle, press the Timer button to start timing. DIRECTORY INFORMATION • Press the Timer button again to stop timing. An 11 character directory name can be assigned to each extension number.
  • Page 126: Managing Programmable Key Assignments

    Home Page • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to CALLER ID move cursor. • Press Save soft button and then End soft button to store the name. SELECTING YOUR CALLER ID DISPLAY MANAGING PROGRAMMABLE Simultaneous display of Caller ID name and number on incoming CO calls on both KEY ASSIGNMENTS...
  • Page 127: Viewing The Next Caller Id Call

    Home Page VIEWING THE NEXT CALLER ID CALL FEATURE ACCESS CODES In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the call in queue at your keyset.
  • Page 128: Section 6. Applications

    This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this sec- tion carefully before you use your Authorized Features and Services, known as Subscriber Services.
  • Page 129 Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...
  • Page 130: Accessing Your Mailbox

    Home Page ACCESSING YOUR MAILBOX GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a [Also known as Subscriber Services Menu] few simple spoken instructions. First time users should read this section as a tuto-...
  • Page 131: Listening To Old Or New Messages

    Home Page Play options. Pressing this key will play all the menu options available to you from this point. LISTENING TO OLD OR NEW MESSAGES Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. Play / replay the message you just heard.
  • Page 132: Access Manager

    Caller will hear “Forwarding to”“{Subscriber Name}” before actually being for- warded. Call Screening If this is turned on, the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer, giving you an option to accept or reject the call.
  • Page 133: Personal Greetings

    Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Night Intercept is active the Samsung Voicemail will first ring your extension If someone else can help you, please enter the extension number now. Or, to then play your primary, No Answer greeting during the day (when you are leave me a message, press 1.”...
  • Page 134: Mailbox Administration

    Message Alert Edit Personal Greetings When this function is activated, the Samsung Voicemail will call any outside or You may also edit/record each one of the greetings (1-9) at any time. inside telephone number, after each message is left in your voice mailbox.
  • Page 135: Message Broadcast

    Undelivered Retrieval n From the Subscriber Services Menu press [6] for Mailbox Administration. When this function is activated, the Samsung Voicemail will allow you to recall n Press [9] for Broadcast Messages. any messages you have sent that have NOT yet been picked up by the recipi- This option will only be available if your mailbox has been assigned ent.
  • Page 136: Personal Administration Settings

    Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere. This must be done in order for the directory feature to work correctly. You may either dial the number or dial a single digit 1-5 that corresponds to a...
  • Page 137: Shortcuts

    Home Page To activate this feature press the AME button. The associated indicator will be lit SHORTCUTS steady. Press again to turn off. If this key is pressed while a station is ringing (dur- ing forward no answer), the feature will be turned on for the current call only. Calling While the caller is leaving a message or ringing you may: Calling a station that is busy or does not answer you can press [#] to immediately...
  • Page 138 • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
  • Page 139: Personal Speed Dial Numbers

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 140 Home Page...
  • Page 141 Home Page SMT-i5220 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...
  • Page 142: Section 3. Frequently Used Feature Operation Extension Log In & Out

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................19 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................19...
  • Page 143 Home Page Group Call Pickup......................47 TRANSFERRING WITH CAMP-ON ..............20 My Group Pickup ......................47 CALL WAITING ......................20 Privacy Release ......................47 CONFERENCE CALLS ....................20 DIALING FEATURES ....................48 Speed Dialing........................48 FORWARDING CALLS ....................21 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........21-24 Directory Dialing......................49 Last Number Redial ....................50...
  • Page 144 Viewing the Next Caller ID Call ................71 Inquire Caller ID Park/Hold Info ................71 FEATURE ACCESS CODES ..................72 SECTION 6. APPLICATIONS ................73 SAMSUNG VOICEMAIL ..................74 Accessing Your Mailbox ....................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Getting Started ......................78 Listen to your Messages ...................78 Subscriber Services Menu ..................78...
  • Page 145: About This Book

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5220 keyset is part of the OfficeServ 7000 Series. The SMT-i5220 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5220 uses the data network line already in place in most offices and increasing number of homes.
  • Page 146: Section 1. Caution And Preparation

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.
  • Page 147: Preparation

    The input power of the SMT-i5220 needs 5.0vDC and 3000mA.The SMT-i5220 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropri- ate power supply will cause permanent damage to the phone and will void Samsung’s warranty.
  • Page 148: Section 2. Phone Functions

    Home Page SMT-i5220 LAYOUT LCD Screen Soft Buttons LED (TSI) Selector Switch for FWD/DND/ Absent MSG User- Defined Handset Keys SECTION 2. Navigation/ Phone Enter Button Book Conference PHONE FUNCTIONS Button Message Transfer Button Service Hold Button Mute Button Volume Button Headset Programmable...
  • Page 149: Key Functions

    Home Page Button Function KEY FUNCTIONS Allows other callers to hear you clearly when you are Microphone speaking to them. Used to dial the phone number. Dial Pad NETWORK: The SMT-i5220 uses VoIP communication through an already- Speaker Button Used to enable/disable the use of a speaker phone. installed data network.
  • Page 150: Text Input Method

    Home Page TEXT INPUT METHOD DESCRIPTION OF ICONS Using the dial and direction buttons on the phone, you can enter and modify the The following icons are displayed on the screen. English characters, numeric and special characters. Icon Description Whenever you press the dial button [, , ] on a text input screen, the input mode is Shows that ‘Call Forward’...
  • Page 151: Navigating The Menus

    Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the func- ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) tion menu to cancel FWD/DND/ABSENT MESSAGE when the selector switch is set...
  • Page 152: Easy Install Wizard

    Home Page CONFIGURATION MENU STRUCTURE EASY INSTALL WIZARD By selecting this option, the System Easy Wizard can guide you through setting up This menu is for administrator use and a password is required. The Configuration your network parameters. If you want to set up these parameters individually, fol- Menu options are as follows: low the instructions below.
  • Page 153: Placing Calls

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5220. EXTENSION LOG IN & OUT [HOT DESKING] If enabled, your SMT-i5220 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.
  • Page 154: Answering Calls

    Hold can be picked up from any extension. Calls placed on Exclusive Hold can only SPEAKERPHONE CALLS Your Samsung SMT-i5220 has speakerphone be picked up from the extension that placed them on hold. capability.This feature is used for both internal or external calls.To activate this fea-...
  • Page 155: Transferring With Camp-On

    Home Page TRANSFERRING WITH CAMP-ON FORWARDING CALLS Icon When you transfer a call to another station and receive a busy signal, you can You can forward your calls to another station, group of stations, or an external tele- camp the call on to this station. Hang up when you hear the busy signal.The called phone number.
  • Page 156 Message Service (SMS). Short Message Service is similar to sending text messag- Message, Station Message, Page Pickup, Direct Pickup, ing [Function only supported on Samsung IP phones]. DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA Block, Group Pickup, and My Group Pickup. The Navigation button can be used...
  • Page 157: Section 4. Phone Features

    Home Page Example of programming a DSS button on the soft AOM: Press the Menu soft button. Using the Navigation button, scroll to Settings and press OK, then scroll to and select AOM Setting. Scroll to the soft AOM button to program (for example: 4). Press the Edit soft button (the display will show AOM index 4).
  • Page 158: Basic Menus

    Home Page Item Sub-Item Description BASIC MENUS Allows a user to setup (show, add and edit) a conference group 4. Conference to call multiple parties simultaneously to join the conference call. The basic menus screen is displayed if you select the Menu from the soft menu at Allows a user to set the alarm clock function.
  • Page 159 Home Page 1. PHONEBOOK Item Sub-Item Description This function is used to allow station users to set application Company phonebook requires setup by the System 7. Settings settings, call forwarding, absent messaging, AOM setting, view Administrator. station network information, view phone firmware or initialize Note: All options are not the phone.
  • Page 160 Home Page VIEWING DETAIL CALL LOG RECORD Search To view the details of each of the call log entry, highlight Allows a user to search by name/number for a phone saved in the phone book. the entry and press the OK button to display the full •...
  • Page 161 Home Page • Scroll to Outbox, then press OK to view short text message sent from your 3. E-Mail phone. This function allows users to view the amount of e-mails for a station user’s • Press the [+] soft button, then Del/Del All soft button to delete the short text account.
  • Page 162 Home Page the phonebook. Highlight the entry and press the OK button to add the num- 3. Sound ber to the Conference Group list. • Press the Menu soft button. Scroll to Phone and press OK. Select Sound and • When complete with the editing, press the Save soft button to save changes.
  • Page 163: Func. Soft Button

    Home Page FUNC. SOFT BUTTON This function allows a user one touch easy access to many of the system features.When pressed, the following options displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup.
  • Page 164: Outside Calls

    Home Page NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.
  • Page 165: Intercom Calls

    Home Page • The called station must release its first call or place it on hold before answer- INTERCOM CALLS ing your camp-on. NOTES: If you receive No More Calls tone, that station has no available button to VOICE ANNOUNCE MODE accept your call.
  • Page 166: Call Processing

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD • When your phone rings, lift the handset or press the Speaker button to When you are connected to any call, press Hold.
  • Page 167: Call Transfer

    Home Page TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT button to accomplish this.
  • Page 168: Station Call Pickup

    Home Page GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 • Receive a confirmation tone and hang up. plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the To Forward Calls to Another Station when you are on the Phone (BUSY):...
  • Page 169: Dialing Features

    Home Page For the purposes of programming DIALING FEATURES speed dial numbers, the programma- ble buttons are know as A, B, C, D, E, (Flash) A and F. (Pause) B All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. (Conversion) C •...
  • Page 170: Paging And Messaging

    Home Page LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before you begin dialing.
  • Page 171: Meet Me Page

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.
  • Page 172: Returning Messages

    Home Page —OR— CONVENIENCE FEATURES • Press Message button, scroll to Station Messages, press OK. • Press Func. soft button, scroll to Clear, press OK. LOGGING IN AND OUT RETURNING MESSAGES If enabled, your SMT-i5220 telephone may require you to log in before making or •...
  • Page 173: Mute

    Home Page MUTE CALLING THE DOOR PHONE/ You can mute the handset transmitter or the microphone during any conversa- ROOM MONITOR tion: You may call the door phone and listen to what may be happening outside or in • Press the Mute button. The Mute button indicator will be lit steady. another room.
  • Page 174: Group Listening

    Home Page GROUP LISTENING LOCKING YOUR KEYSET When you are engaged on a call and you are using the handset, you may want You can lock your keyset to control misuse of your phone while you are away. You other people to hear the distant party’s voice over the speaker: can unlock it when you return.
  • Page 175: Off-Hook Voice Announce

    Home Page OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button. When you are in DND, you cannot receive OHVA the group and then put it back in.
  • Page 176: Customizing Your Keyset

    The passcode is the same as your station passcode. This feature only applies if • While on-hook, press Transfer and then dial 103. there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
  • Page 177: Hot Keypad

    Home Page tor to be lit solid to indicate this. Pressing the button while the button indicator is RING PREFERENCE lit solid will cause the keyset to return to handset mode and the button indicator This feature automatically answers ringing calls when you lift the handset or press will go off.
  • Page 178: Display Features

    Home Page ized as an Executive MOBEX user. Check with your telephone system administrator DISPLAY FEATURES for further details on your specific system configuration. To set the phone number a MOBEX port can reach you on: DIRECTORY INFORMATION • Press Transfer and then dial 126. An 11 character directory name can be assigned to each extension number.
  • Page 179: Timer Function

    Home Page • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to TIMER FUNCTION move cursor. Display keyset users may use this feature as a simple stopwatch. • Press Save soft button and then End soft button to store the name. •...
  • Page 180: Caller Id

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.
  • Page 181: Feature Access Codes

    Home Page FEATURE ACCESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx Pick Up a Held Call...
  • Page 182: Samsung Voicemail

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...
  • Page 183 Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...
  • Page 184: Getting Started

    Home Page GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...
  • Page 185: Group New Or Old Messages

    Home Page Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.
  • Page 186: Access Manager

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.
  • Page 187 Home Page The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. Primary/No Answer Greeting This option is available only if the Administrator has assigned you the 'Call Used when in your office, away from your desk or during the time period you...
  • Page 188: Mailbox Administration

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.
  • Page 189: Message Broadcast

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...
  • Page 190: Keyset User Features

    Home Page n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.
  • Page 191: Shortcuts

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
  • Page 192: Personal Speed Dial Numbers

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.
  • Page 193 Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 194 Home Page SMT-i5210 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...
  • Page 195: Section 3. Frequently Used Feature Operation Extension Log In & Out

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................20 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................20...
  • Page 196 Home Page Group Call Pickup......................48 TRANSFERRING WITH CAMP-ON ..............21 My Group Pickup ......................48 CALL WAITING ......................21 Privacy Release ......................