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OfficeServ 7030
TECHNICAL MANUAL
T A B L E
USER INSTRUCTIONS SECTION
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW ............................................................................................................................. 1.1
1.2 LOCKING YOUR KEYSET .................................................................................................... 1.4
1.3 CHANGING YOUR PASSCODE ........................................................................................ 1.5
1.4 CALL FORWARDING ........................................................................................................... 1.6
1.5 SETTING YOUR ANSWER MODE ..................................................................................... 1.8
1.6 PROGRAMMING YOUR STATION'S NAME .................................................................. 1.9
1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS ........................................ 1.11
1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS .......................................... 1.12
1.9 ADDING EXTENDERS TO KEYS ..................................................................................... 1.13
1.10 CHECKING STATION STATUS ........................................................................................ 1.14
1.11 CHANGING YOUR TIME AND DATE DISPLAY .......................................................... 1.15
1.12 SETTING STATION ON/OFF OPTIONS ........................................................................ 1.16
1.13 SELECTING A RING TONE ............................................................................................... 1.19
1.14 ALARM REMINDER ............................................................................................................ 1.20
1.15 STATION VOLUME ............................................................................................................ 1.21
1.16 SETTING A PROGRAMMED MESSAGE ........................................................................ 1.23
1.17 ALARM REMINDER WITH MESSAGE ........................................................................... 1.24
1.18 CALLER ID DISPLAY .......................................................................................................... 1.25
2
SMT-i5243 USER GUIDE
3
SMT-i5230 USER GUIDE
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SMT-i5220 USER GUIDE
5
SMT-i5210 USER GUIDE
6
SMT-i3105 USER GUIDE
7
MOBEX USER GUIDE
8
9
O F
C O N T E N T S
Home Page
USER INSTRUCTIONS
PART 1 APRIL 2011
PAGE

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   Summary of Contents for Samsung OfficeServ SMT-i5243

  • Page 1

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2011 T A B L E C O N T E N T S USER INSTRUCTIONS SECTION PART DESCRIPTION PAGE ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW ..........................1.1 1.2 LOCKING YOUR KEYSET ....................1.4 1.3 CHANGING YOUR PASSCODE ..................

  • Page 2

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2011 ITP-5107S USER GUIDE DS 5000 SERIES USER GUIDE iDCS KEYSET USER GUIDE DCS KEYSET USER GUIDE SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE STANDARD TELEPHONE USER GUIDE...

  • Page 3

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW iDCS KEYSETS • This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.

  • Page 4

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. ITP and DS 5000 Series Keysets •...

  • Page 5

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 • SMT-i Series Keysets...

  • Page 6: Locking Your Keyset

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1.

  • Page 7: Changing Your Passcode

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

  • Page 8: Call Forwarding

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.4 CALL FORWARDING The OfficeServ 7030 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

  • Page 9

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 ACTION DISPLAY Press the transfer key followed by 102 [201] FORWARD Display shows 0:FORWARD CANCEL Dial 0 –  to select forward type [201] FORWARD 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor Dial destination number (e.g., 201) [201] FORWARD...

  • Page 10: Setting Your Answer Mode

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING MODE—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 11: Programming Your Station's Name

    VOLUME UP or DOWN keys to move the cursor to the right or to the left. 2. When the system is equipped with a Samsung Voicemail System, and your System Administrator has enabled it, changing the station name here will also update the name in your voicemail box.

  • Page 12

    PART 1 MAY 2010 ACTION DISPLAY 1. Press the transfer key followed by 104 [201] STN NAME Display shows 2. Enter the station name using the procedure [201] STN NAME SAMSUNG described above 3. Press the transfer key to store and exit 1.10...

  • Page 13: Programming Personal Speed Dial Locations

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station.

  • Page 14: Naming Your Personal Speed Dial Locations

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name.

  • Page 15: Adding Extenders To Keys

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. Some common feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER...

  • Page 16: Checking Station Status

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet 1 Slot 2 TYPE Telephone model PICKUP GROUP None, 01–10 Station Group Number...

  • Page 17: Changing Your Time And Date Display

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM...

  • Page 18: Setting Station On/off Options

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7030 allows the system administrator to set any of the keyset features listed below. OPTION NAME VALUE DESCRIPTION Automatically hold the current caller before accessing another trunk or CALL AUTO key.

  • Page 19

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 OPTION NAME VALUE DESCRIPTION Require user to enter their AME password to listen o messages as they are being recorded. AME PASSCODE Messages being recorded will always be audible. Display the Speed Dial bin name instead of the dialed number when calling to a Speed Dial number.

  • Page 20

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 OPTION NAME VALUE DESCRIPTION Do not ring when another member of the pickup group receives a call. MISSED CALLS Display a notification of missed calls including number of missed calls and Only Affects 2- the CID of the most recent call missed.

  • Page 21: Selecting A Ring Tone

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 [201] RING TONE SELECTION 6 Display shows 2.

  • Page 22: Alarm Reminder

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1.

  • Page 23: Station Volume

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...

  • Page 24

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed at step 2 [201] STN VOLUME...

  • Page 25: Setting A Programmed Message

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 26: Alarm Reminder With Message

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1.

  • Page 27: Caller Id Display

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call. CLI display options are the following: 0.

  • Page 28

    Home Page OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 2. Dial 0 or 1 to select CID or ANI [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3.

  • Page 29

    Home Page SMT-i5243 Keyset User Guide For OfficeServ 7000 Series Systems ™ 07/2010...

  • Page 30: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in ANSWERING CALLS ....................21 this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing PLACING A CALL ON HOLD ................21...

  • Page 31: Table Of Contents

    Home Page Transfer with Camp-On ....................48 TRANSFERRING WITH CAMP-ON ..............22 Transfer to Voice Mail ....................49 CALL WAITING ......................22 Call Waiting........................49 Call Forward Options ....................49 CONFERENCE CALLS ....................22 Station Call Pickup ......................50 FORWARDING CALLS ....................23 Group Call Pickup......................51 My Group Pickup ......................51 OTHER FEATURES AND FUNCTIONS ..........23-26 Privacy Release ......................51...

  • Page 32: Table Of Contents

    Selecting Your Caller ID Display ................74 Viewing the Next Caller ID Call ................75 Inquire Caller ID Park/Hold Info ................75 FEATURE ACCESS CODES ..................76 SECTION 6. APPLICATIONS ................77 SAMSUNG VOICEMAIL ..................78 Accessing Your Mailbox ....................79 SVMi E-Series Subscriber Services Menu Diagram ........80–81 Getting Started ......................82...

  • Page 33: About This Book

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5243 keyset is part of the OfficeServ 7000 Series. The SMT-i5243 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5243 uses the data network line already in place in most offices and increasing number of homes.

  • Page 34

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 35: Check The Contents Of The Box, Phone Installation

    Home Page PREPARATION CHECK THE CONTENTS OF THE BOX Check if the product package box includes all the components as follows: • Phone body including a base • Handset • Handset cord • Patch cable NOTE: Power adapter sold separately. If any of these items are missing or dam- aged, please contact your dealer.

  • Page 36

    CAUTION SECTION 2. The input power of the SMT-i5243 needs 5.0vDC and 3000mA. The SMT-i5243 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropriate power supply will cause permanent damage to PHONE FUNCTIONS...

  • Page 37: Names And Functions

    Home Page Button Function SMT-i5243 LAYOUT Used to move the display cursor up and down, left and Navigation Button right on certain menus. (Telephone Supports Web video camera, Bluetooth® dongle Status (to connect Bluetooth headset), and USB memory stick Indicator) USB Port Handset (up to 4 GB) used for phonebook upload and download,...

  • Page 38: Text Input Method, Telephone Status Indicator, Screen Structure

    Home Page TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5243 uses VoIP communication through an already- Whenever you press the dial button [, , ] on a text input screen, the input mode is installed data network.

  • Page 39: Calling Status Information

    Home Page DESCRIPTION OF ICONS CALLING STATUS INFORMATION The following icons are displayed on the screen. Describes the different animation images displayed according to call status. Icon Description ANIMATION DESCRIPTION IMAGE Shows that ‘Call Forward’ is enabled. Dial input/system function is being conducted. Shows that ‘Do Not Disturb’...

  • Page 40: Easy Install Wizard

    Home Page tion menu to cancel FWD/DND when the selector switch is set in the left or right SMT-i5243 SETUP position because the switch takes precedence over the access codes/function menu. INITIALIZING THE SMT-i5243 BUTTON FUNCTION Users can set the phone to the call forward Initially the SMT-i5243 IP keyset will need to be setup to operate within the users Left state.

  • Page 41: Configuration Menu Structure, Setting Ip Manually

    Home Page CONFIGURATION MENU STRUCTURE SETTING IP MANUALLY This menu is for administrator use and requires a password. The Configuration • On [4. Setting Network Information] screen, set the Network Mode (exam- Menu options are as follows: ple Static). Enter the station IP address (192.xxx.x.195), Gateway (192.xxx.x.1), and Subnet mask (255.255.255.0).

  • Page 42: Placing Calls

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5243. EXTENSION LOG IN & OUT [HOT DESKING] If enabled, your SMT-i5243 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.

  • Page 43: Answering Calls, Placing A Call On Hold, Transferring Calls

    Hold can be picked up from any extension. Calls placed on Exclusive Hold can only SPEAKERPHONE CALLS Your Samsung SMT-i5243 has full-duplex speaker- be picked up from the extension that placed them on hold. phone capability. This feature is used for both internal or external calls. To activate...

  • Page 44: Other Features And Functions, Call Waiting, Conference Calls

    Home Page TRANSFERRING WITH CAMP-ON FORWARDING CALLS Icon When you transfer a call to another station and receive a busy signal, you can You can forward your calls to another station, group of stations, or an external tele- camp the call on to this station. Hang up when you hear the busy signal.The called phone number.

  • Page 45

    SETTINGS: Message Service (SMS). Short Message Service is similar to sending text mes- Set., Call Forward, Absent Message, AOM Setting, Network Info., and Clear saging [Function only supported on Samsung IP phones]. User Set. SERVICE BUTTON Used to allow station users access to setting and editing...

  • Page 46

    Home Page Example of using the Last Number Redial feature: LCD POWER SAVING FEATURE • When in Function Mode, scroll to Last Redial, then press the Selection but- SMT-i5243 LCD display has a power saving feature.The display will be automatical- ton.

  • Page 47: Soft Button Structure, Menu Soft Button

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Navigation button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4.

  • Page 48: Call Menus

    Home Page CALL MENUS Button Sub-Item Description 04. Language Multiple languages are available. Phone (Continuation) Change Password, Dial and Phone 05. Security Lock. Item Sub-Item Description Easy Install: Used to register and Shows the entire list of phone numbers authenticate the phone to the server. 01.

  • Page 49: Personal Phonebook

    Home Page 01. PHONEBOOK Item Sub-Item Description Allows a user to setup (show, add and edit) a conference group Company phonebook requires setup by the System 04. Conference to call multiple parties simultaneously to join the conference call. Administrator. Home Returns to the phone main screen.

  • Page 50: Call Log

    Home Page Navigation Right or Left button to display only missed calls, incoming calls, or Search outgoing calls. The type of calls is classified by icon. Allows a user to search by name/number for a phone saved in the phone book. DELETE / DELETE ALL •...

  • Page 51

    Home Page 04. CONFERENCE 4. Short Message (SMS) [Group] This function is used to send and create internal short messages or text messag- This function allows a user to setup a conference group ing. to call multiple parties simultaneously to join the con- ference call.

  • Page 52: Setting Soft Button, Service Soft Button, Phone Soft Button

    Home Page SERVICE SOFT BUTTON 03. Sound • Press the Menu soft button. Scroll to Phone. Select Sound and press OK. Set Allows a user to set the alarm clock function. the following Volumes, Ring Tone, Key Tone, and Short Message Tone of the •...

  • Page 53: System Features, Aom Soft Button

    Home Page FUNC. SOFT BUTTON This function allows a user one touch easy access to many of the system features. When pressed, the follow- ing options are displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup.

  • Page 54: Outside Calls, Making Calls From Aom, Busy Station Callback, Universal Answer, Canceling Callback

    Home Page NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.

  • Page 55: Intercom Calls, Voice Announce Mode, Auto Answer Mode, Calling Your System Operator

    Home Page NOTES: INTERCOM CALLS If you receive No More Calls tone, that station has no available button to accept your call. Hang up or leave a message. If the Hot Keypad feature has been turned off, you must first lift the handset VOICE ANNOUNCE MODE or press the Call soft button before dialing.

  • Page 56: Hold Recall, Call Processing, System Hold, Consultation Hold, Exclusive Hold, Remote Hold

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD • When your phone rings, lift the handset or press the Speaker button to When you are connected to any call, press Hold.

  • Page 57: Transfer To Voice Mail, Call Transfer, Call Forward Options

    Home Page TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT button to accomplish this.

  • Page 58: Group Call Pickup, My Group Pickup, Privacy Release, Station Call Pickup

    Home Page GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 • Receive a confirmation tone and hang up. plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the To Forward Calls to Another Station when you are on the Phone (BUSY):...

  • Page 59: Dialing Features, Speed Dialing, Directory Dialing

    Home Page For the purposes of programming DIALING FEATURES speed dial numbers, the programma- A (Not Used) & D (Conversion) ble buttons are know as A, B, C, D, E, B (Flash) & E (Hide) and F. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. C (Pause) &...

  • Page 60: Last Number Redial, Paging And Messaging, Making An Internal Page, Save Number With Redial

    Home Page LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Call soft button before you begin dialing.

  • Page 61: Meet Me Page, Call Park And Page, Setting A Message Indication

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 62: Convenience Features, Logging In And Out, Returning Messages, Programmed Messages, One Time Dnd

    Home Page —OR— CONVENIENCE FEATURES • Press Message button, scroll to Station Messages, press OK. • Press Clear. LOGGING IN AND OUT RETURNING MESSAGES If enabled, your SMT-i5243 telephone may require you to log in before making or • Press Message button, scroll to Station Message, press OK, press REPLY or receiving calls.

  • Page 63: Calling The Door Phone, Room Monitor, Background Music, Established Call Pickup, Answering The Door Phone

    Home Page MUTE CALLING THE DOOR PHONE/ You can mute the handset transmitter or the microphone during any conversa- ROOM MONITOR tion: You may call the door phone and listen to what may be happening outside or in • Press the Mute button. The Mute button indicator will be lit steady. another room.

  • Page 64: Group Listening, Account Codes, Manual Signalling

    Home Page • When finished press the OK soft button then the Send soft button to display LOCKING YOUR KEYSET the message on the other (Boss/Secretary) phone. You can lock your keyset to control misuse of your phone while you are away. You GROUP LISTENING can unlock it when you return.

  • Page 65: Ohva Block, Ohva Reject

    Home Page OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button. When you are in DND, you cannot receive OHVA the group and then put it back in.

  • Page 66: Customizing Your Keyset, Ame Password, Select Ring Tone, Automatic Hold, Headset Operation, Change Your Passcode

    The passcode is the same as your station passcode. This feature only applies if • While on-hook, press Transfer and then dial 103. there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

  • Page 67: Display Speed Dial Name, Hot Keypad, Caller Id Review All, Key Confirmation Tone, Secure Ohva

    Home Page tor to be lit solid to indicate this. Pressing the button while the button indicator is DISPLAY SPEED DIAL NAME lit solid will cause the keyset to return to handset mode and the button indicator This option allows you to view the name associated with a speed dial number as will go off.

  • Page 68: Display Features, Directory Information, Display Number Dialed, Call Duration Timer, Auto Timer

    Home Page • Dial the number of a C.O. line or trunk group to use when making calls to this DISPLAY FEATURES MOBEX port. • Dial the phone number you can be reached at by users calling this MOBEX port. DIRECTORY INFORMATION •...

  • Page 69: Timer Function, Key Assignments, Viewing Station Message Indications, Personal Speed Dial Names, Station Names

    Home Page • Select Phone Name. TIMER FUNCTION • Enter Station Name. Use the Navigation button to move cursor. Display keyset users may use this feature as a simple stopwatch. • Press OK and then Save soft button to store the name. •...

  • Page 70: Viewing The Next Caller Id Call, Selecting Your Caller Id Display

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.

  • Page 71

    Home Page FEATURE ACESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ ____________________________________________ ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx Pick Up a Held Call...

  • Page 72: Accessing Your Mailbox, Samsung Voicemail

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...

  • Page 73: Subscriber Services Menu

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...

  • Page 74: Getting Started, Listening To Old Or New Messages, Listen To Your Messages

    Home Page GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...

  • Page 75: Group New Or Old Messages, Record And Send A Message

    Home Page Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.

  • Page 76: Access Manager, Personal Greetings

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 77

    Home Page The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. Primary/No Answer Greeting This option is available only if the Administrator has assigned you the 'Call Used when in your office, away from your desk or during the time period you...

  • Page 78: Mailbox Administration

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.

  • Page 79: Message Broadcast, Personal Administration Settings, Personal Services

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...

  • Page 80: Keyset User Features, Call Record, Answer Machine Emulation

    Home Page n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.

  • Page 81: Interactive Displays

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 82: Usb Port, Setting Up A Bluetooth Headset

    When full synchronization of messages between Voicemail Box and E-mail external USB devices: Inbox is required, ask your Samsung representative about the OfficeServ IP- UMS. This is an Internet Protocol based fully synchronized Unified Messaging Users can make and receive calls through a blue- 1.

  • Page 83: Setting Up A Video Camera

    Home Page Press Headset. The headset option is the last selection of this menu. After validation and registration processes are completed, the headset will display as Enable the following items: registered. Headset: Use Headset Type: Bluetooth Incoming BT Connection: Accept Press the Home icon.

  • Page 84: Flash Usb Memory Stick, External Usb Port Specifications

    USB memory stick can be used to copy personal phonebook items or to upgrade • Aliph Jawbone II Bluetooth Headset with NoiseAssassin the phone software. Instruction on software upgrade is available to administrator • Samsung WEP 250 only. User should not attempt to upgrade the software. • Plantronics Voyager 925 •...

  • Page 85: Personal Speed Dial Numbers

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 86

    Home Page...

  • Page 87

    Home Page SMT-i5230 Keyset User Guide For OfficeServ 7000 Series Systems ™ 07/2010...

  • Page 88: Section 1. Caution And Preparation Caution, Preparation, Check The Contents Of The Box, Phone Installation

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................20 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................20...

  • Page 89

    Home Page Group Call Pickup......................47 TRANSFERRING WITH CAMP-ON ..............21 My Group Pickup ......................48 CALL WAITING ......................21 Privacy Release ......................48 CONFERENCE CALLS ....................21 DIALING FEATURES ....................49 Speed Dialing........................49 FORWARDING CALLS ....................22 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........22-25 Directory Dialing......................50 Last Number Redial ....................51...

  • Page 90

    Viewing the Next Caller ID Call ................72 Inquire Caller ID Park/Hold Info ................72 FEATURE ACCESS CODES ..................73 SECTION 6. APPLICATIONS ................74 SAMSUNG VOICEMAIL ..................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Accessing Your Mailbox ....................78 Getting Started ......................79 Listen to your Messages ...................79 Subscriber Services Menu..................79...

  • Page 91

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5230 keyset is part of the OfficeServ 7000 Series. The SMT-i5230 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5230 uses the data network line already in place in most offices and increasing number of homes.

  • Page 92

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 93: Optional Equipment

    Home Page Connect the LAN cable to the LAN port of the phone, as shown in the figure. PREPARATION When power is supplied from the LAN port (PoE), the phone is booted upon LAN connection. CHECK THE CONTENTS OF THE BOX If PoE is not supported, connect the power adapter to the power port of the Check if the product package box includes all the components as follows: phone.

  • Page 94

    CAUTION The input power of the SMT-i5230 needs 5.0vDC and 3000mA. The SMT-i5230 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropriate power supply will cause permanent damage to the phone and will void Samsung’s warranty.

  • Page 95

    Home Page Button Function SMT-i5230 LAYOUT Scroll Up Button Move up through 20 pages of AOM (99 total). Scroll Down Button Move down through 20 pages of AOM (99 total). 5 desiless buttons used to set up and label function (Telephone Programmable Buttons Status...

  • Page 96: Key Functions

    Home Page TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5230 uses VoIP communication through an already- Whenever you press the dial button [, , ] on a text input screen, the input mode is installed data network.

  • Page 97: Description Of Icons, Navigating The Menus

    Home Page DESCRIPTION OF ICONS NAVIGATING THE MENUS The following icons are displayed on the screen. When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [Q Q ] dial keys. The button used for editing and Icon Description their features are summarized below.

  • Page 98: Selecting The Static Ip Option, Setup Mode

    Wait a second for the phone to reboot. The phone should register and authenti- ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) cate itself to the phone system. Test SMT-i5230 for proper operation.

  • Page 99

    Home Page CONFIGURATION MENU STRUCTURE This menu is for administrator use and required a password. The Configuration Menu options are as follows: 1. EASY INSTALL This option will guide you through setting up all required parameters for con- necting the SMT keyset to your system. 2.

  • Page 100

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone INTERNAL CALLS To place a call to another extension at your location: SMT-i5230. • Lift the handset. • Dial the extension number or group number. EXTENSION LOG IN & OUT [HOT DESKING] •...

  • Page 101

    Home Page ANSWERING CALLS TRANSFERRING WITH CAMP-ON When you transfer a call to another station and receive a busy signal, you can OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS To answer these camp the call on to this station. Hang up when you hear the busy signal.The called three types of calls: party is alerted that a call is waiting.

  • Page 102

    Message Service (SMS). Short Message Service is similar to sending text mes- VOLUME CONTROL Vol button is used to adjust the volume of a handset, saging [Function only supported on Samsung IP phones]. speaker and ringing sound. SERVICE BUTTON Used to allow station users access to setting and editing Volume Control of a Handset the scheduler (alarm clock) feature.

  • Page 103

    Home Page CALL LOG SOFT BUTTON Provides direct access to Example of programming a DSS button on the soft AOM: a list of most recent calls, outgoing calls, incoming calls, • Press the Menu soft button. missed calls, and an option to delete/delete all (or clear) •...

  • Page 104: Basic Menus

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Up/Down button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4.

  • Page 105

    Home Page Item Sub-Item Description Item Sub-Item Description Allows a user to setup (show, add and edit) a conference group This function is used to allow station users to set application 4. Conference 7. Settings to call multiple parties simultaneously to join the conference call. settings, call forwarding, absent messaging, AOM setting, view station network information, view phone firmware or ini- Allows a user to set the alarm clock function.

  • Page 106

    Home Page 1. PHONEBOOK Search Allows a user to search by name/number for a phone saved in the phone book. Company phonebook requires setup by the System • Press the Phonebook button—OR—press the Menu soft button, scroll to Administrator. Phonebook, press OK. PERSONAL PHONEBOOK •...

  • Page 107

    Home Page VIEWING DETAIL CALL LOG RECORD 3. E-Mail To view the details of each of the call log entry, highlight the entry and press the This function allows users to view the amount of e-mails for a station user’s OK button to display the full Caller ID record which includes the name, date and account.

  • Page 108

    Home Page OUTBOX TO EDIT CONFERENCE GROUP PHONE NUMBER LIST • Press the Menu soft button, scroll to Conference button, and press OK. This function is used to create and send a new short text message. • Scroll to the Name of the Group to be edited and press Edit soft button. •...

  • Page 109

    Home Page 7. SETTINGS 2. Screen • Press the Menu soft button. Scroll to Phone and press OK. Select Screen and This function is used to allow station users to set press OK. Set the following Time Format, Font, and LCD Power Saving of the Application Settings, Call Forward, Absent Message, SMT-i5230 phone, select the option and adjust the screen settings.

  • Page 110

    Home Page OUTSIDE CALLS MAKING CALLS FROM AOM Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the AOM soft button. Then you can utilize the Navigation button to scroll the list. SECTION 5.

  • Page 111

    Home Page NOTES: • The called station must release its first call or place it on hold before answer- A callback will be canceled if not answered within 30 seconds. If you have set ing your camp-on. a callback, the cursor associated with the Callback button will be solid black. NOTES: If the Hot Keypad feature has been turned off, you must first lift the handset If you receive No More Calls tone, that station has no available button to...

  • Page 112

    Home Page INTERCOM CALLS CALL PROCESSING VOICE ANNOUNCE MODE SYSTEM HOLD When another station calls you, your keyset will sound a brief attention tone and When you are connected to any call, press Hold. The call will flash at the keyset. If you will hear the caller’s announcement.

  • Page 113

    Home Page HOLD RECALL CALL TRANSFER If you leave a call on hold longer than the hold timer, it will recall your station. The Transfer is used to send any calls to another extension in one of two ways.You can button that the call appears on will have a slow flashing indicator.

  • Page 114

    Home Page TRANSFER TO VOICE MAIL To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. This feature is used to send a call directly to a voice mailbox.Your keyset must have • Receive a confirmation tone and hang up. a correctly programmed VT button to accomplish this.

  • Page 115

    Home Page MY GROUP PICKUP DIALING FEATURES If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number.

  • Page 116

    Home Page For the purposes of programming LAST NUMBER REDIAL speed dial numbers, the programma- To redial the last outgoing telephone number you dialed, press the Func. soft but- ble buttons are know as A, B, C, D, E, ton, scroll to Last Redial, or dial 19. and F.

  • Page 117: Making An External Page

    Home Page NOTES: PAGING AND MESSAGING The LED on the Page button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 118

    Home Page —OR— AUTOMATIC PARK WITH PAGE BUTTON • Press Message button, scroll to Station Messages, press OK. • While in conversation, press the Page button. The call is automatically parked • Press Func. soft button, scroll to Clear, press OK. at your station.

  • Page 119: Do Not Disturb

    Home Page MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the Mute button. The Mute button indicator will be lit steady. If enabled, your SMT-i5230 telephone may require you to log in before making or •...

  • Page 120

    Home Page CALLING THE DOOR PHONE/ GROUP LISTENING When you are engaged on a call and you are using the handset, you may want ROOM MONITOR other people to hear the distant party’s voice over the speaker: You may call the door phone and listen to what may be happening outside or in another room.

  • Page 121

    Home Page LOCKING YOUR KEYSET OFF-HOOK VOICE ANNOUNCE You can lock your keyset to control misuse of your phone while you are away. You Keysets may receive a voice announcement while on another call. The calling sta- can unlock it when you return. tion must have an OHVA button.

  • Page 122

    The passcode is the same as your station passcode. This feature only applies if when your keyset is in the group. there is a Samsung Voicemail card installed in the system and your keyset has a • Press the IO GRP (IN/OUT GRP) button again to exit the group and the indi- programmed AME button.

  • Page 123

    Home Page • Redial the new passcode. If successful, you will hear two beeps. Four beeps tor to be lit solid to indicate this. Pressing the button while the button indicator is indicate an incorrect code to confirm, reenter the code again. lit solid will cause the keyset to return to handset mode and the button indicator •...

  • Page 124

    Home Page ized as an Executive MOBEX user. Check with your telephone system administrator RING PREFERENCE for further details on your specific system configuration. This feature automatically answers ringing calls when you lift the handset or press the Speaker button.This method will always answer calls in the order they arrived To set the phone number a MOBEX port can reach you on: at your keyset.When you turn ring preference off, you must press the flashing but- •...

  • Page 125

    Home Page TIMER FUNCTION DISPLAY FEATURES Display keyset users may use this feature as a simple stopwatch. • When the keyset is idle, press the Timer button to start timing. DIRECTORY INFORMATION • Press the Timer button again to stop timing. An 11 character directory name can be assigned to each extension number.

  • Page 126

    Home Page • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to CALLER ID move cursor. • Press Save soft button and then End soft button to store the name. SELECTING YOUR CALLER ID DISPLAY MANAGING PROGRAMMABLE Simultaneous display of Caller ID name and number on incoming CO calls on both KEY ASSIGNMENTS...

  • Page 127: Feature Access Codes

    Home Page VIEWING THE NEXT CALLER ID CALL FEATURE ACCESS CODES In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the call in queue at your keyset.

  • Page 128

    This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this sec- tion carefully before you use your Authorized Features and Services, known as Subscriber Services.

  • Page 129

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...

  • Page 130

    Home Page ACCESSING YOUR MAILBOX GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a [Also known as Subscriber Services Menu] few simple spoken instructions. First time users should read this section as a tuto-...

  • Page 131

    Home Page Play options. Pressing this key will play all the menu options available to you from this point. LISTENING TO OLD OR NEW MESSAGES Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. Play / replay the message you just heard.

  • Page 132

    Caller will hear “Forwarding to”“{Subscriber Name}” before actually being for- warded. Call Screening If this is turned on, the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer, giving you an option to accept or reject the call.

  • Page 133

    Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Night Intercept is active the Samsung Voicemail will first ring your extension If someone else can help you, please enter the extension number now. Or, to then play your primary, No Answer greeting during the day (when you are leave me a message, press 1.”...

  • Page 134

    Message Alert Edit Personal Greetings When this function is activated, the Samsung Voicemail will call any outside or You may also edit/record each one of the greetings (1-9) at any time. inside telephone number, after each message is left in your voice mailbox.

  • Page 135

    Undelivered Retrieval n From the Subscriber Services Menu press [6] for Mailbox Administration. When this function is activated, the Samsung Voicemail will allow you to recall n Press [9] for Broadcast Messages. any messages you have sent that have NOT yet been picked up by the recipi- This option will only be available if your mailbox has been assigned ent.

  • Page 136

    Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere. This must be done in order for the directory feature to work correctly. You may either dial the number or dial a single digit 1-5 that corresponds to a...

  • Page 137

    Home Page To activate this feature press the AME button. The associated indicator will be lit SHORTCUTS steady. Press again to turn off. If this key is pressed while a station is ringing (dur- ing forward no answer), the feature will be turned on for the current call only. Calling While the caller is leaving a message or ringing you may: Calling a station that is busy or does not answer you can press [#] to immediately...

  • Page 138

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 139

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 140

    Home Page...

  • Page 141

    Home Page SMT-i5220 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...

  • Page 142: Navigation Button And Select Switch For Fwd/dnd/absent Msg, Setup Mode, Easy Install Wizard

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................19 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................19...

  • Page 143

    Home Page Group Call Pickup......................47 TRANSFERRING WITH CAMP-ON ..............20 My Group Pickup ......................47 CALL WAITING ......................20 Privacy Release ......................47 CONFERENCE CALLS ....................20 DIALING FEATURES ....................48 Speed Dialing........................48 FORWARDING CALLS ....................21 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........21-24 Directory Dialing......................49 Last Number Redial ....................50...

  • Page 144

    Viewing the Next Caller ID Call ................71 Inquire Caller ID Park/Hold Info ................71 FEATURE ACCESS CODES ..................72 SECTION 6. APPLICATIONS ................73 SAMSUNG VOICEMAIL ..................74 Accessing Your Mailbox ....................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Getting Started ......................78 Listen to your Messages ...................78 Subscriber Services Menu ..................78...

  • Page 145

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5220 keyset is part of the OfficeServ 7000 Series. The SMT-i5220 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5220 uses the data network line already in place in most offices and increasing number of homes.

  • Page 146

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 147

    The input power of the SMT-i5220 needs 5.0vDC and 3000mA.The SMT-i5220 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropri- ate power supply will cause permanent damage to the phone and will void Samsung’s warranty.

  • Page 148: Phone Functions

    Home Page SMT-i5220 LAYOUT LCD Screen Soft Buttons LED (TSI) Selector Switch for FWD/DND/ Absent MSG User- Defined Handset Keys SECTION 2. Navigation/ Phone Enter Button Book Conference PHONE FUNCTIONS Button Message Transfer Button Service Hold Button Mute Button Volume Button Headset Programmable...

  • Page 149

    Home Page Button Function KEY FUNCTIONS Allows other callers to hear you clearly when you are Microphone speaking to them. Used to dial the phone number. Dial Pad NETWORK: The SMT-i5220 uses VoIP communication through an already- Speaker Button Used to enable/disable the use of a speaker phone. installed data network.

  • Page 150

    Home Page TEXT INPUT METHOD DESCRIPTION OF ICONS Using the dial and direction buttons on the phone, you can enter and modify the The following icons are displayed on the screen. English characters, numeric and special characters. Icon Description Whenever you press the dial button [, , ] on a text input screen, the input mode is Shows that ‘Call Forward’...

  • Page 151

    Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the func- ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) tion menu to cancel FWD/DND/ABSENT MESSAGE when the selector switch is set...

  • Page 152

    Home Page CONFIGURATION MENU STRUCTURE EASY INSTALL WIZARD By selecting this option, the System Easy Wizard can guide you through setting up This menu is for administrator use and a password is required. The Configuration your network parameters. If you want to set up these parameters individually, fol- Menu options are as follows: low the instructions below.

  • Page 153

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5220. EXTENSION LOG IN & OUT [HOT DESKING] If enabled, your SMT-i5220 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.

  • Page 154

    Hold can be picked up from any extension. Calls placed on Exclusive Hold can only SPEAKERPHONE CALLS Your Samsung SMT-i5220 has speakerphone be picked up from the extension that placed them on hold. capability.This feature is used for both internal or external calls.To activate this fea-...

  • Page 155

    Home Page TRANSFERRING WITH CAMP-ON FORWARDING CALLS Icon When you transfer a call to another station and receive a busy signal, you can You can forward your calls to another station, group of stations, or an external tele- camp the call on to this station. Hang up when you hear the busy signal.The called phone number.

  • Page 156

    Message Service (SMS). Short Message Service is similar to sending text messag- Message, Station Message, Page Pickup, Direct Pickup, ing [Function only supported on Samsung IP phones]. DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA Block, Group Pickup, and My Group Pickup. The Navigation button can be used...

  • Page 157

    Home Page Example of programming a DSS button on the soft AOM: Press the Menu soft button. Using the Navigation button, scroll to Settings and press OK, then scroll to and select AOM Setting. Scroll to the soft AOM button to program (for example: 4). Press the Edit soft button (the display will show AOM index 4).

  • Page 158

    Home Page Item Sub-Item Description BASIC MENUS Allows a user to setup (show, add and edit) a conference group 4. Conference to call multiple parties simultaneously to join the conference call. The basic menus screen is displayed if you select the Menu from the soft menu at Allows a user to set the alarm clock function.

  • Page 159

    Home Page 1. PHONEBOOK Item Sub-Item Description This function is used to allow station users to set application Company phonebook requires setup by the System 7. Settings settings, call forwarding, absent messaging, AOM setting, view Administrator. station network information, view phone firmware or initialize Note: All options are not the phone.

  • Page 160

    Home Page VIEWING DETAIL CALL LOG RECORD Search To view the details of each of the call log entry, highlight Allows a user to search by name/number for a phone saved in the phone book. the entry and press the OK button to display the full •...

  • Page 161

    Home Page • Scroll to Outbox, then press OK to view short text message sent from your 3. E-Mail phone. This function allows users to view the amount of e-mails for a station user’s • Press the [+] soft button, then Del/Del All soft button to delete the short text account.

  • Page 162

    Home Page the phonebook. Highlight the entry and press the OK button to add the num- 3. Sound ber to the Conference Group list. • Press the Menu soft button. Scroll to Phone and press OK. Select Sound and • When complete with the editing, press the Save soft button to save changes.

  • Page 163

    Home Page FUNC. SOFT BUTTON This function allows a user one touch easy access to many of the system features.When pressed, the following options displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup.

  • Page 164

    Home Page NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.

  • Page 165

    Home Page • The called station must release its first call or place it on hold before answer- INTERCOM CALLS ing your camp-on. NOTES: If you receive No More Calls tone, that station has no available button to VOICE ANNOUNCE MODE accept your call.

  • Page 166

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD • When your phone rings, lift the handset or press the Speaker button to When you are connected to any call, press Hold.

  • Page 167

    Home Page TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT button to accomplish this.

  • Page 168

    Home Page GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 • Receive a confirmation tone and hang up. plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the To Forward Calls to Another Station when you are on the Phone (BUSY):...

  • Page 169: Programming Personal Speed Dial Numbers

    Home Page For the purposes of programming DIALING FEATURES speed dial numbers, the programma- ble buttons are know as A, B, C, D, E, (Flash) A and F. (Pause) B All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. (Conversion) C •...

  • Page 170

    Home Page LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before you begin dialing.

  • Page 171

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 172

    Home Page —OR— CONVENIENCE FEATURES • Press Message button, scroll to Station Messages, press OK. • Press Func. soft button, scroll to Clear, press OK. LOGGING IN AND OUT RETURNING MESSAGES If enabled, your SMT-i5220 telephone may require you to log in before making or •...

  • Page 173

    Home Page MUTE CALLING THE DOOR PHONE/ You can mute the handset transmitter or the microphone during any conversa- ROOM MONITOR tion: You may call the door phone and listen to what may be happening outside or in • Press the Mute button. The Mute button indicator will be lit steady. another room.

  • Page 174

    Home Page GROUP LISTENING LOCKING YOUR KEYSET When you are engaged on a call and you are using the handset, you may want You can lock your keyset to control misuse of your phone while you are away. You other people to hear the distant party’s voice over the speaker: can unlock it when you return.

  • Page 175

    Home Page OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button. When you are in DND, you cannot receive OHVA the group and then put it back in.

  • Page 176

    The passcode is the same as your station passcode. This feature only applies if • While on-hook, press Transfer and then dial 103. there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

  • Page 177

    Home Page tor to be lit solid to indicate this. Pressing the button while the button indicator is RING PREFERENCE lit solid will cause the keyset to return to handset mode and the button indicator This feature automatically answers ringing calls when you lift the handset or press will go off.

  • Page 178

    Home Page ized as an Executive MOBEX user. Check with your telephone system administrator DISPLAY FEATURES for further details on your specific system configuration. To set the phone number a MOBEX port can reach you on: DIRECTORY INFORMATION • Press Transfer and then dial 126. An 11 character directory name can be assigned to each extension number.

  • Page 179

    Home Page • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to TIMER FUNCTION move cursor. Display keyset users may use this feature as a simple stopwatch. • Press Save soft button and then End soft button to store the name. •...

  • Page 180

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.

  • Page 181

    Home Page FEATURE ACCESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx Pick Up a Held Call...

  • Page 182

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...

  • Page 183

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...

  • Page 184

    Home Page GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...

  • Page 185

    Home Page Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.

  • Page 186

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 187

    Home Page The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. Primary/No Answer Greeting This option is available only if the Administrator has assigned you the 'Call Used when in your office, away from your desk or during the time period you...

  • Page 188

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.

  • Page 189

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...

  • Page 190

    Home Page n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.

  • Page 191

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 192

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 193

    Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 194

    Home Page SMT-i5210 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...

  • Page 195: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................20 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................20...

  • Page 196

    Home Page Group Call Pickup......................48 TRANSFERRING WITH CAMP-ON ..............21 My Group Pickup ......................48 CALL WAITING ......................21 Privacy Release ......................48 CONFERENCE CALLS ....................21 DIALING FEATURES ....................49 Speed Dialing........................49 FORWARDING CALLS ....................22 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........22-25 Directory Dialing......................50 Last Number Redial ....................51...

  • Page 197

    Viewing the Next Caller ID Call ................72 Inquire Caller ID Park/Hold Info ................72 FEATURE ACCESS CODES ..................73 SECTION 6. APPLICATIONS ................74 SAMSUNG VOICEMAIL ..................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Accessing Your Mailbox ....................78 Getting Started ......................79 Listen to your Messages ...................79 Subscriber Services Menu ..................79...

  • Page 198

    Home Page ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5210 keyset is part of the OfficeServ 7000 Series. The SMT-i5210 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5210 uses the data network line already in place in most offices and increasing number of homes.

  • Page 199

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 200

    Home Page Connect the LAN cable (connected through the middle hole of the base to a PREPARATION network) to the LAN port of the phone, as shown in the figure. When power is supplied from the LAN port (PoE), the phone is booted upon CHECK THE CONTENTS OF THE BOX LAN connection.

  • Page 201

    CAUTION The input power of the SMT-i5210 needs 5.0vDC and 3000mA. The SMT-i5210 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropriate power supply will cause permanent damage to the phone and will void Samsung’s warranty.

  • Page 202

    Home Page Button Function SMT-i5210 LAYOUT 14 Buttons used to set up function buttons through Programmable Buttons interworking with a system. Dial Button Used to dial the phone number. LED (TSI) Speaker Button Used to enable/disable the use of a speaker phone. Handset Used to activate and deactivate the headset jack.

  • Page 203

    Home Page TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5210 uses VoIP communication through an already- Whenever you press the dial button [, , ] on a text input screen, the input mode is installed data network.

  • Page 204

    Home Page DESCRIPTION OF ICONS NAVIGATING THE MENUS The following icons are displayed on the screen. When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [Q Q ] dial keys. The button used for editing and Icon Description their features are summarized below.

  • Page 205

    , , button while you plug power back into the phone. Release the , , but- cate itself to the phone system. Test SMT-i5210 for proper operation. ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) connection, the same procedure can be done by unplugging and plugging the...

  • Page 206

    Home Page CONFIGURATION MENU STRUCTURE The Configuration Menu options are as follows: 1. EASY INSTALL This option will guide you through setting up all required parameters for con- necting the SMT keyset to your system. 2. PHONE INFORMATION Version Info: Provides boot rom, software, DSP, and hardware version SECTION 3.

  • Page 207

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone INTERNAL CALLS To place a call to another extension at your location: SMT-i5210. • Lift the handset. • Dial the extension number or group number. EXTENSION LOG IN & OUT [HOT DESKING] •...

  • Page 208

    Home Page ANSWERING CALLS TRANSFERRING WITH CAMP-ON When you transfer a call to another station and receive a busy signal, you can OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS To answer these camp the call on to this station. Hang up when you hear the busy signal.The called three types of calls: party is alerted that a call is waiting.

  • Page 209

    Message Service (SMS). Short Message Service is similar to sending text messag- VOLUME CONTROL Vol button is used to adjust the volume of a handset, ing [Function only supported on Samsung IP phones]. speaker and ringing sound. SERVICE BUTTON Used to allow station users access to setting...

  • Page 210

    Home Page • Move down, use the dial pad to enter name (for example: John Dow). Refer to FUNC. SOFT BUTTON - This function allows a user Text Input Method. one touch easy access to many of the system features. •...

  • Page 211: Phone Features

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Navigation button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4.

  • Page 212

    Home Page Item Sub-Item Description Item Sub-Item Description Allows a user to setup (show, add, and edit) a conference group This function is used to allow station users to set application 4. Conference 7. Settings to call multiple parties simultaneously to join the conference call. settings, call forwarding, absent messaging, AOM setting, view station network information, view phone firmware or initialize Allows a user to set the alarm clock function.

  • Page 213

    Home Page • Press the Search soft button from the dial pad enter the characters of the 1. PHONEBOOK name (case sensitive) or number to search and press the OK button, the NOTE: Personal phonebook is stored locally in phone matching phone number is displayed.

  • Page 214

    Home Page 4. Short Message (SMS) DELETE / DELETE ALL This is the function used to delete an entry or all entries in the Call Log. This function is used to send and create internal short messages or text messaging. •...

  • Page 215

    Home Page 4. CONFERENCE 5. SERVICE [Group] This function allows a user to setup a conference group Allows a user to set the alarm clock function. to call multiple parties simultaneously to join the confer- • Press the Service button—OR—press the Menu soft ence call.

  • Page 216

    Home Page AOM SOFT BUTTON 4. Language • Press the Menu soft button. Scroll to Phone and press OK. Select Language This function is used to display all 99 programmable fea- and press OK. Select English (Default English). ture buttons of the phone. The Navigation button can be •...

  • Page 217

    Home Page OUTSIDE CALLS MAKING CALLS FROM AOM Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the AOM soft button. Then you can utilize the Navigation button to scroll the list. SECTION 5.

  • Page 218

    Home Page NOTES: • The called station must release its first call or place it on hold before answer- A callback will be canceled if not answered within 30 seconds. If you have set ing your camp-on. a callback, the cursor associated with the Callback button will be solid black. NOTES: If the Hot Keypad feature has been turned off, you must first lift the handset If you receive No More Calls tone, that station has no available button to...

  • Page 219

    Home Page INTERCOM CALLS CALL PROCESSING VOICE ANNOUNCE MODE SYSTEM HOLD When another station calls you, your keyset will sound a brief attention tone and When you are connected to any call, press Hold. The call will flash at the keyset. If you will hear the caller’s announcement.

  • Page 220

    Home Page HOLD RECALL CALL TRANSFER If you leave a call on hold longer than the hold timer, it will recall your station. The Transfer is used to send any calls to another extension in one of two ways.You can button that the call appears on will have a slow flashing indicator.

  • Page 221

    Home Page TRANSFER TO VOICE MAIL To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. This feature is used to send a call directly to a voice mailbox.Your keyset must have • Receive a confirmation tone and hang up. a correctly programmed VT button to accomplish this.

  • Page 222

    Home Page GROUP CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the All “DIALING FEATURES”...

  • Page 223

    Home Page For the purposes of programming LAST NUMBER REDIAL speed dial numbers, the programma- To redial the last outgoing telephone number you dialed, press the Func. soft but- ble buttons are know as A, B, C, D, E, ton, scroll to Last Redial, or dial 19. and F.

  • Page 224

    Home Page NOTES: PAGING AND MESSAGING The LED on the Page button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 225

    Home Page —OR— AUTOMATIC PARK WITH PAGE BUTTON • Press Message button, scroll to Station Messages, press OK. • While in conversation, press the Page button. The call is automatically parked • Press Func. soft button, scroll to Clear, press OK. at your station.

  • Page 226

    Home Page MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the Mute button. The Mute button indicator will be lit steady. If enabled, your SMT-i5210 telephone may require you to log in before making or •...

  • Page 227

    Home Page CALLING THE DOOR PHONE/ GROUP LISTENING When you are engaged on a call and you are using the handset, you may want ROOM MONITOR other people to hear the distant party’s voice over the speaker: You may call the door phone and listen to what may be happening outside or in another room.

  • Page 228

    Home Page LOCKING YOUR KEYSET OFF-HOOK VOICE ANNOUNCE You can lock your keyset to control misuse of your phone while you are away. You Keysets may receive a voice announcement while on another call. The calling sta- can unlock it when you return. tion must have an OHVA button.

  • Page 229

    The passcode is the same as your station passcode. This feature only applies if when your keyset is in the group. there is a Samsung Voicemail card installed in the system and your keyset has a • Press the IO GRP (IN/OUT GRP) button again to exit the group and the indi- programmed AME button.

  • Page 230

    Home Page • Redial the new passcode. If successful, you will hear two beeps. Four beeps tor to be lit solid to indicate this. Pressing the button while the button indicator is indicate an incorrect code to confirm, reenter the code again. lit solid will cause the keyset to return to handset mode and the button indicator •...

  • Page 231

    Home Page • Dial the number of a C.O. line or trunk group to use when making calls to this DISPLAY SPEED DIAL NAME MOBEX port. This option allows you to view the name associated with a speed dial number as •...

  • Page 232

    Home Page TIMER FUNCTION DISPLAY FEATURES Display keyset users may use this feature as a simple stopwatch. • When the keyset is idle, press the Timer button to start timing. DIRECTORY INFORMATION • Press the Timer button again to stop timing. An 11 character directory name can be assigned to each extension number.

  • Page 233

    Home Page • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to CALLER ID move cursor. • Press Save soft button and then End soft button to store the name. SELECTING YOUR CALLER ID DISPLAY MANAGING PROGRAMMABLE Simultaneous display of Caller ID name and number on incoming CO calls on both KEY ASSIGNMENTS...

  • Page 234

    Home Page VIEWING THE NEXT CALLER ID CALL FEATURE ACCESS CODES In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the call in queue at your keyset.

  • Page 235

    This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this sec- tion carefully before you use your Authorized Features and Services, known as Subscriber Services.

  • Page 236

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...

  • Page 237

    Home Page ACCESSING YOUR MAILBOX GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a [Also known as Subscriber Services Menu] few simple spoken instructions. First time users should read this section as a tuto-...

  • Page 238

    Home Page Play options. Pressing this key will play all the menu options available to you from this point. LISTENING TO OLD OR NEW MESSAGES Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. Play / replay the message you just heard.

  • Page 239

    Caller will hear “Forwarding to”“{Subscriber Name}” before actually being for- warded. Call Screening If this is turned on, the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer, giving you an option to accept or reject the call.

  • Page 240

    Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Night Intercept is active the Samsung Voicemail will first ring your extension If someone else can help you, please enter the extension number now. Or, to then play your primary, No Answer greeting during the day (when you are leave me a message, press 1.”...

  • Page 241

    Message Alert Edit Personal Greetings When this function is activated, the Samsung Voicemail will call any outside or You may also edit/record each one of the greetings (1-9) at any time. inside telephone number, after each message is left in your voice mailbox.

  • Page 242

    Undelivered Retrieval n From the Subscriber Services Menu press [6] for Mailbox Administration. When this function is activated, the Samsung Voicemail will allow you to recall n Press [9] for Broadcast Messages. any messages you have sent that have NOT yet been picked up by the recipi- This option will only be available if your mailbox has been assigned ent.

  • Page 243

    Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere. This must be done in order for the directory feature to work correctly. You may either dial the number or dial a single digit 1-5 that corresponds to a...

  • Page 244

    Home Page To activate this feature press the AME button. The associated indicator will be lit SHORTCUTS steady. Press again to turn off. If this key is pressed while a station is ringing (dur- ing forward no answer), the feature will be turned on for the current call only. Calling While the caller is leaving a message or ringing you may: Calling a station that is busy or does not answer you can press [#] to immediately...

  • Page 245

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 246

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 247

    Home Page...

  • Page 248

    Home Page SMT-i3105 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...

  • Page 249: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in TRANSFERRING CALLS ..................18 this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING WITH CAMP-ON ..............18...

  • Page 250

    Home Page CONFERENCE CALLS ....................19 DIALING FEATURES ....................44 Speed Dialing........................44 FORWARDING CALLS ....................19 Programming Personal Speed Dial Numbers ..........44 OTHER FEATURES AND FUNCTIONS ..........20-23 Directory Dialing......................45 Last Number Redial ....................46 SECTION 4. PHONE FEATURES ..............24 Save Number with Redial ..................46 Automatic Redial/Retry ....................46 BASIC MENUS ..........................25...

  • Page 251

    Timer Function ......................62 Viewing Station Message Indications..............62 Personal Speed Dial Names ..................62 Station Names ......................62 The new Samsung Multimedia Telephone SMT-i3105 keyset is part of the Managing Programmable Key Assignments ............63 OfficeServ 7000 Series. Backspace with LCR ....................63 The SMT-i3105 keyset represents a new concept of Internet phone, in that it uses CALLER ID ..........................64...

  • Page 252

    Home Page CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 253

    The input power of the SMT-i3105 needs 5.0vDC and 3000mA. The SMT-i3105 OPTIONAL: Connect the cable phone needs to be powered by using Samsung’s SMT-A53PA power adapter. through the middle hole of the base Failure to use the appropriate power supply will cause permanent damage to to the PC, as shown in the figure.

  • Page 254

    Home Page SMT-i3105 LAYOUT LCD Screen Soft Key Telephone Status Indicator SECTION 2. Call Log ( Handset OK Button Phone Book ( Down) PHONE FUNCTIONS Transfer Button Programmable Buttons Hold Button Conference Button Volume Controls Mute Button Speaker Button (Handsfree Speakerphone) Dial Pad NOTE: The words “key”...

  • Page 255

    Home Page Button Function KEY FUNCTIONS Transfer Button Used to enable the call transfer function. Used to set up one touch feature button on the phone. Programmable Button Hold Button Used to place a call on hold. NETWORK: The SMT-i3105 uses VoIP communication through an already- Used for conference calls.

  • Page 256: Navigating The Display

    Home Page TEXT INPUT METHOD DESCRIPTION OF ICONS Using the dial and direction buttons on the phone, you can enter and modify the The following icons are displayed on the screen. English characters, numeric and special characters. Icon Description Whenever you press the dial button [, , ] on a text input screen, the input mode is Shows that ‘Call Forward’...

  • Page 257

    , , button while you plug power back into the phone. Release the , , but- [IDLE LOGIN] ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) Hot Desking allows you to log in and out of your SMT-i3105 IP keyset without connection, the same procedure can be done by unplugging and plugging the rebooting.

  • Page 258

    Home Page CONFIGURATION MENU STRUCTURE The Configuration Menu options are as follows: 1. EASY INSTALL This option will guide you through setting up all required parameters for con- necting the SMT keyset to your system. 2. PHONE INFO Version Info: Provides boot rom, software, DSP, and hardware version information and date.

  • Page 259

    Home Page This section provides the basic operation of your Samsung Multimedia Telephone INTERNAL CALLS To place a call to another extension at your location: SMT-i3105. • Lift the handset. LOGGING IN & OUT • Dial the extension number or group number.

  • Page 260

    Home Page PLACING A CALL ON HOLD CALL WAITING If an outside call is camped-on to your phone or another station is camped-on to Calls can be placed on System Hold or Exclusive Hold. A call placed on System you: Hold can be picked up from any extension.

  • Page 261

    Home Page OTHER FEATURES AND FUNCTIONS SPEAKER BUTTON This function is used to go on and off hook in the hands- free speakerphone mode. VOLUME CONTROL Vol button is used to adjust the volume of a handset, MENU SOFT KEY - This menu displays the following speaker and ringing sound.

  • Page 262

    Home Page • Move down and enter the extension number (for example: 2003). FUNC. SOFT BUTTON - This function allows a user • Move down, use the dial pad to enter name (for example: John Dow). Refer to one touch easy access to many of the system features. Text Input Method.

  • Page 263

    Home Page BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Call Log ( Up) or Phone Book ( Down) buttons, move to a desired function, and press the [OK] button to execute the function.

  • Page 264

    Home Page 2. Search Number Item Sub-Item Description Allows a user to search by name/number for a phone number saved in the phone Allows a user to adjust the volume of the book. 4. Sound 1. Volume ringtone, handset, speaker, key tone, page, and BGM Off Hook (OHVA).

  • Page 265

    Home Page 2. Outgoing 3. MESSAGE Outgoing Calls Icon This function lists the phone numbers of recent outgoing calls. • Press the Call Log button—OR—press the Menu soft button, scroll to Call 1. Voice Mail Messages Log, press OK, scroll to Outgoing, and press OK. A phone number list of recent This function allows users to retrieve voice mail message from the mailbox.

  • Page 266

    Home Page 4. SOUND NEW MESSAGE (SEND) This function is used to adjust the selected volume levels This function is used to create and send a new short text message. on each phone. This is the same option as station lock in •...

  • Page 267

    Home Page DIAL MODE • Press the Menu soft button, scroll to Settings, then press OK. • Scroll to Dial Mode, then press OK. • Using the Call Log buttons select Enbloc or Overlap, then Phonebook s s / press Save soft button or press OK button. •...

  • Page 268

    Home Page NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.

  • Page 269

    Home Page • The called station must release its first call or place it on hold before answer- INTERCOM CALLS ing your camp-on. NOTES: If you receive No More Calls tone, that station has no available button to VOICE ANNOUNCE MODE accept your call.

  • Page 270

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. (Telephone SYSTEM HOLD Status Indicator will flash amber). When you are connected to any call, press Hold.

  • Page 271

    Home Page TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT button to accomplish this.

  • Page 272

    Home Page GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 • Receive a confirmation tone and hang up. plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the To Forward Calls to Another Station when you are on the Phone (BUSY):...

  • Page 273

    Home Page For the purposes of programming speed dial DIALING FEATURES numbers, the programmable buttons are know as A, B, C, D, and E. • The A button inserts a flash. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. •...

  • Page 274

    Home Page LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. Press OK. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before you begin dialing.

  • Page 275

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 276

    Home Page RETURNING MESSAGES CONVENIENCE FEATURES • Press Menu, scroll to Message, press OK, scroll to Station Message, press OK, press Func. soft button, Reply, and then press OK, or dial 43. The first station LOGGING IN AND OUT that left a message will be called automatically. If that station does not answer, the called station Message button indicator will continue to flash and the TSI If enabled, your SMT-i3105 telephone may require you to log in before making or will stay on.

  • Page 277

    Home Page MUTE CALLING THE DOOR PHONE/ You can mute the handset transmitter or the microphone during any conversa- ROOM MONITOR tion: You may call the door phone and listen to what may be happening outside or in • Press the Mute button. The Mute button indicator will be lit steady and the another room.

  • Page 278

    Home Page • When prompted dial a trunk or trunk group (i.e. 9) and the telephone number • To return to your first party, press the button corresponding to your original to call. call. This will disconnect the OHVA call. To enter an account code by interrupting the conversation: NOTES: When you are voice announcing to a station close to you, use the handset to...

  • Page 279

    The passcode is the same as your station passcode. This feature only applies if • While on-hook, press Transfer and then dial 103. there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

  • Page 280

    Home Page KEY CONFIRMATION TONE CALLER ID REVIEW ALL You can hear a short beep (confirmation tone) each time you press a button on the This feature allows display keyset users to review Caller ID information for calls dial pad. This tone can be turned on or off. sent to their stations.This list can be from ten to fifty calls in a first in, first out basis.

  • Page 281

    Home Page To set the caller ID of the location you will be calling in from: DISPLAY FEATURES • Press Transfer and then dial 126. • Dial your station passcode. • Dial the number of the port you wish to configure (1-5) (you may also use the DIRECTORY INFORMATION Volume Up [+] or Down [-] keys to select a port and press the right soft key An 11 character directory name can be assigned to each extension number.

  • Page 282

    Home Page TIMER FUNCTION MANAGING PROGRAMMABLE Display keyset users may use this feature as a simple stopwatch. KEY ASSIGNMENTS • When the keyset is idle, press the Timer button to start timing. You can manage your key assignments for easy one touch operation of frequent- •...

  • Page 283

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.

  • Page 284

    Home Page FEATURE ACESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ ____________________________________________ ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx Pick Up a Held Call...

  • Page 285

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...

  • Page 286

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Manager Greetings Greetings Administration Administration Services Options Assign and/or Edit...

  • Page 287

    Home Page GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...

  • Page 288

    Home Page Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.

  • Page 289

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 290

    Home Page The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. Primary/No Answer Greeting This option is available only if the Administrator has assigned you the 'Call Used when in your office, away from your desk or during the time period you...

  • Page 291

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.

  • Page 292

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...

  • Page 293

    Home Page n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.

  • Page 294

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 295

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 296

    Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 297: User Guide

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Tele com mu ni ca tions America also re serves the right without prior notice to make changes in design or components of equipment as engineering and man u fac tur ing may warrant.

  • Page 298

    Home Page PAGING AND MESSAGING TABLE OF CONTENTS Making an Internal Page ................12 Making an External Page ................12 All Page........................12 Meet Me Page/Answer ..................12 ABOUT THIS BOOK Call Park and Page ....................12 ................1 Retrieving a Parked Call ..................13 THINGS YOU SHOULD KNOW ..........2 PERSONAL SPEED DIAL LIST ........

  • Page 299

    Home Page ABOUT THIS BOOK This booklet provides instructions for call handling and feature interaction on your Executive MOBEX phone with OfficeServ 7000 Series system. Please take the time to study this guide and to become familiar with the op er a tion of your Executive MOBEX phone.

  • Page 300: Things You Should Know, Connecting To The System, User Orientation, The System

    Home Page THINGS YOU SHOULD KNOW CONNECTING TO THE SYSTEM USER ORIENTATION For the remainder of this booklet instructions will assume that you are connect- ed, logged in, and hearing a system dial tone. There are two ways to connect and Your Executive MOBEX phone interfaces to the OfficeServ 7000 Series system in log in: two ways:...

  • Page 301: System Tones, Making An Outside Call

    Home Page SYSTEM TONES OUTSIDE CALLS The system provides several tones to assist you. Some of these tones are already familiar to you. MAKING AN OUTSIDE CALL Intercom Dial Tone—A steady tone that indicates you can begin dialing. • Dial a C.O. line or line group access code. •...

  • Page 302: Calling Other Stations

    Home Page INTERCOM CALLS CALL PROCESSING CALLING OTHER STATIONS RETRIEVING CALLS ON HOLD AT AN OTH ER STATION • Dial the extension number or group number. • Wait for the party to answer. When a line is on hold at any other station: •...

  • Page 303: Setting Up A Conference, Forward Busy, Forward No Answer, Forwarding Your Calls, Forward All Calls

    Home Page SETTING UP A CONFERENCE FORWARD BUSY You may conference five parties (you and four other parties) in any com bi na tion of To forward calls to another station when you are on the phone: outside lines and internal stations in any order. •...

  • Page 304: Speed Dial Numbers

    Home Page GROUP CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing in any pickup group: • Dial 66 plus the desired group number. SPEED DIALING GROUP NUMBERS You can dial a preprogrammed telephone number stored in the system-wide 01-10 OfficeServ 7030 speed dial list of numbers 500–999 or from your personal list of num bers 00–49.

  • Page 305: Retrieving A Parked Call

    Home Page RETRIEVING A PARKED CALL PAGING AND MESSAGING To retrieve a call that has been parked for you: • Dial 10 plus the station number that was announced. You will be con nect - MAKING AN INTERNAL PAGE ed to the parked call. To make an announcement through the keyset speakers in the idle condition: •...

  • Page 306

    Home Page PERSONAL SPEED DIAL NUM BERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 307

    Home Page...

  • Page 308: Itp-5112l User Guide

    Home Page ITP-5112L User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 12/2009...

  • Page 309: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in CALL PROCESSING this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing System Hold ............................23...

  • Page 310

    Home Page Remote Hold ..........................23 Mute ..............................41 Hold Recall ............................24 Background Music ........................41 Consultation Hold ........................24 Established Call Pick-Up ......................41 Retrieving Calls Held at Another Station................24 Appointment Reminder/Alarm Clock ................41–44 Transferring Calls ..........................25 Door Phone Calls ..........................44 Transfer with Camp-On ......................25 Executive/Secretary Hotline ....................44–45 Transfer to Voice Mail ........................26 Group Listening ..........................46...

  • Page 311

    Inquire Caller ID Park/Hold Info ....................65 Reviewing Past Caller ID Calls ....................66 APPLICATION PROGRAM MENUS ........67 Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the PhoneBook ............................67 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. E-Diary ..............................67 The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses Message............................68...

  • Page 312: Volume Controls, Full Duplex Speakerphone

    Home Page TERMINAL STATUS INDICATOR THINGS YOU SHOULD KNOW The terminal status indicator light is positioned on the top right corner of the key- set above the display. The terminal status indicator is a tri-colored (red, green, and USER ORIENTATION amber) light that provides greater visibility of your keysets status than the indi- vidual button LEDs.

  • Page 313: Screen Button

    Home Page SCROLL BUTTON ASSEMBLY SCREEN BUTTON The scroll button is actually a type of thumbwheel assembly. You may use it to The 5112L incorporates a SCREEN button. This button allows you to choose your scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards keyset’s idle screen display.

  • Page 314

    Home Page Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and SYSTEM TONES right of the ENTER button. These icons are used to navigate directly to The system provides several tones to assist you. Some of these tones are already particular programming options from the CALENDAR screen.

  • Page 315: Assembling Your Keyset, Important Notes

    Home Page ITP-5112L KEYSET ASSEMBLING YOUR KEYSET Color LCD Panel • Place the keyset face down on a flat surface. Displays a large quantity of information so that Select Buttons (6) • Insert notched ends of the support bracket into the channels located in the the users can easily To select a specific item search.

  • Page 316: Menu Structure

    Home Page • The [0]-[9] dial buttons are used to directly choose a menu, or sub menu ITP-5112L SETUP options. • The [ENTER] button in the navigation button assembly is used when saving a modification. INITIALIZING THE ITP-5112L • The [MENU] button in the navigation button assembly is used to to display the IP Setup Main Menu.

  • Page 317: Setting Ip Manually, Setting Up Hot Desking (idle Login)

    Home Page 6. FACTORY RESET SETTING THE NETWORK PARAMETERS This option resets ITP to factory default settings. Utilize the following programming steps to program the ITP-5112L IP keyset to operate within the users network. 7. REBOOT This option reboots the ITP. System Easy Wizard NAVIGATING THE MENUS By selecting this option, the System Easy Wizard can guide you through setting up...

  • Page 318: Completion Of Settings

    Home Page • If the [2. Subnet] menu is selected, the user can Subnet Server IP Address enter a new Netmask IP address. xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx Check if there is any currently saved subnet mask address of the phone on the You can confirm the current IP address of the authentication server at the LCD LCD.

  • Page 319: Making Calls From The Call Log, Answering A Call

    Home Page DIALING FROM THE OUTGOING / OUTSIDE CALLS INCOMING MENU Note: When making calls, internal or outside calls, in order to access the program- • From the station idle screen, press the MENU button and select PHONE- mable button screens, press the SCREEN button. Then you can utilize either the BOOK.

  • Page 320

    Home Page While a call is ringing in, press the SCREEN button to display the programma- CANCELING CALLBACK ble button screen. This will enable you to view and invoke any of the station A callback will be canceled if not answered within 30 seconds. If you have set a features that you may wish.

  • Page 321: Answering Intercom Calls

    Home Page AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • Your microphone and speaker are turned on and you can speak handsfree. •...

  • Page 322

    Home Page If the Hot Keypad feature has been turned off, you must first lift the handset CALL PROCESSING or press the SPEAKER button before dialing. AUTO CAMP-ON SYSTEM HOLD When you want to automatically camp on to a busy station without pressing the When you are connected to any call, press HOLD.The call will flash at the keyset.

  • Page 323

    Home Page HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can •...

  • Page 324

    Home Page TRANSFER TO VOICE MAIL NOTE: To leave the conference, hang up. Control is passed to the next internal sta- tion. If there are no internal stations and you wish to leave outside lines connect- This feature is used to send a call directly to a voice mailbox.Your keyset must have ed together in a trunk to trunk conference, press the CONFERENCE button plus a correctly programmed VT button to accomplish this.

  • Page 325: Forwarding Calls

    Home Page Using Conference Groups From the LCD: • Press the MENU button, scroll to the CALL FORWARD icon, press ENTER. • From the idle condition press the CONFERENCE button. • Scroll to the desired Forward Option. Press ENTER button. •...

  • Page 326

    Home Page STATION CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a All “DIALING FEATURES”...

  • Page 327: One Touch Speed Dialing

    Home Page 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. • While on-hook, press TRANSFER and then dial 105. Enter the speed dial number of the party you wish to call. When the number •...

  • Page 328: Manual Retry With Redial, Memo Redialing

    Home Page DIAL - Dials the displayed number. AUTOMATIC REDIAL/RETRY PREVIOUS - Moves you to the previous entry. When you are making an outside call and you receive a busy signal, the system can EXIT - Exit programming and return to idle screen. automatically redial the number for you.

  • Page 329

    Home Page NOTES: PAGING AND MESSAGING The LED on the PAGE button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 330

    Home Page AUTOMATIC PARK WITH PAGE BUTTON RETURNING MESSAGES • While in conversation, press the PAGE button.The call is automatically parked • Press the MESSAGE button or dial 43. The first station that left a message will at your station. be called automatically.

  • Page 331

    Home Page MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the MUTE button. The MUTE button indicator will be lit steady. If enabled, your ITP-5112L telephone may require you to log in before making or •...

  • Page 332

    Home Page (Everyday). There are two possible alarms. Each can be either a today (Once) or a • Write your message using the dial pad keys. Each press of a key selects a char- daily (Everyday) alarm. acter. Pressing the next key moves the cursor to the next position. For exam- ple, if your message is “TAKE MEDICATION,”...

  • Page 333

    Home Page To transfer a call to a Boss in DND: DIAL 9 • Press the TRANSFER button followed by the BOSS button. DIAL , • Wait for the BOSS to answer, then announce the call and hang up to complete the transfer—OR—hang up to complete a blind transfer after pressing the NOTES: BOSS button.

  • Page 334

    Home Page Sending a text message from the BOSS keyset to the Secretary keyset, from • You will receive a confirmation tone and display. the idle condition: • When prompted dial a trunk or trunk group (i.e. 9) and the telephone number to call.

  • Page 335

    Home Page OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button. When you are in DND, you cannot receive OHVA the group and then put it back in.

  • Page 336

    Samsung Voicemail card installed in the system and your keyset has a • Select from one of the three categories: programmed AME button.

  • Page 337

    Home Page SET ANSWER MODE (INTERCOM) From the LCD: • Press MENU button You can receive internal calls in one of three modes (see Answering Intercom Calls • Scroll to SETUP option and press ENTER. under Intercom Calls for descriptions). •...

  • Page 338: Auto Answer Co Calls

    Home Page From the LCD: • With the handset on-hook, press TRANSFER and then dial 110. • Dial 061 to turn ring preference on or 060 to turn it off. • Press MENU button. • Press TRANSFER to store your selection. •...

  • Page 339

    Home Page • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme- CONFIGURE MOBILE EXTENSIONS (MOBEX) diately enter the option. This feature allows you to configure options for any Mobile Extension (MOBEX) • Scroll to DISP SPDNAME, press ENTER to change option status. ports that are assigned to you by your telephone system administrator.

  • Page 340: Dial By Name, Call Progress Displays

    Home Page DIAL BY NAME DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a DIRECTORY INFORMATION directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds.

  • Page 341: Managing Key Assignments, Lcr With Clear, Viewing Message Indications

    Home Page DISPLAY NUMBER DIALED PERSONAL SPEED DIAL NAMES Display keysets begin showing digits as they are dialed. They will stay in the dis- Each personal speed dial number can have an 11 character name assigned to it. play until the call duration timer comes on automatically or the TIMER button is This name is used to select the speed dial bin when you are dialing by directory.

  • Page 342: Text Messaging

    Home Page STATION 201: LINDA STATION 205: JOHN TEXT MESSAGING received a call on line 702 is talking on line 701 See also MESSAGE option in the Application Program Menus section. Talking on line 702 This feature allows two digital keyset users to respond to each other with prepro- grammed messages.

  • Page 343: Storing A Caller Id Number

    Home Page VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the Caller ID information associated with SELECTING YOUR CALLER ID DISPLAY the call in queue at you keyset.

  • Page 344

    Home Page From an idle keyset: APPLICATION PROGRAM MENUS • Press the INQUIRE button—OR—press the CID button and then the INQUIRE soft key. • Dial the trunk number. Much of the call processing of the ITP 5112L can be accomplished by using the •...

  • Page 345: Call Forward

    Home Page 3. DAILY PLANNER: See Alarm Reminder Programming Section. b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message fro the Message Box. When selected a list of saved messages will be 4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to shown.

  • Page 346

    Home Page 4. AOM PAGE SETUP 7. OUT CODE SETUP 5. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- 8. NETWORK INFO: Provides all IP network related information. plete the call, or overlap - direct out dial) MY PHONE •...

  • Page 347

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 348

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit Change Review Group Messages Menu Listen Menu...

  • Page 349

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 350

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 351

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 352

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 353

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.

  • Page 354

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 355

    Home Page Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 356

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 357

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 358

    Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 359: Itp-5121d User Guide

    Home Page ITP-5121D User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 12/2009...

  • Page 360

    Forwarding Calls......................25–26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................27 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................27...

  • Page 361

    Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................29 AME Password ........................44 Programming Personal Speed Dial Numbers ..........29–30 Auto Camp-On ........................44 One Touch Speed Dialing....................30 Select Ring Tone ......................44 Last Number Redial ......................30 Change Your Passcode ....................44 Manual Retry with Redial ....................31 Set Answer Mode (Intercom) ..................45 Save Number with Redial....................31 Set Answer Mode (CO) ....................45...

  • Page 362

    Accessing your Mailbox ....................67 Subscriber Services Menu Diagram ..............68–69 Getting Started .......................70 Samsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of the Listen to your Messages .....................70 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Subscriber Services Menu ..................70 Listening to Old or New Messages .................71...

  • Page 363: Call Indications

    Home Page Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION • A slow flashing green or red LED indicates a call is on hold. •...

  • Page 364: Conference Button, Transfer Button, Hold Button, Speaker Button, Navigation Button

    Home Page CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 365

    Home Page ITP-5121D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button CONTINUOUS...

  • Page 366

    Home Page ASSEMBLING YOUR KEYSET ITP-5121D SETUP INITIALIZING THE ITP-5121D • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the Initially the ITP-5121D IP keyset will need to be setup to operate within the users upper section of the bottom panel.

  • Page 367

    Home Page IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D The IP SETUP MENU is configured as follows: phone is connected to the power supply or Power over Ethernet LAN port. 1.

  • Page 368

    Home Page NAVIGATING THE MENUS SETTING THE NETWORK PARAMETERS When programming within various menu options, information can be entered via Utilize the following programming steps to program the ITP-5121D keyset to operate within the users network. the dial pad keys using [0]-[9] and [,] dial keys, as well as utilizing the navigation button assembly.

  • Page 369

    Home Page Check if there is any currently saved subnet mask address of the phone on the System Server Setup LCD. If the subnet mask address has not been set, the display will show nothing. The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to Press any dial buttons from [0]-[9] and [,] button to enter the subnet mask IP registering the phone to the main processor.

  • Page 370: Answering An Outside Call

    Home Page RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 371

    Home Page BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...

  • Page 372

    Home Page CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 373: Another Station, Transfer To Voicemail

    Home Page • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

  • Page 374

    Home Page HOLD and then the flashing button OR FORWARDING CALLS Finish the first call and hang up; the waiting call will ring. You may forward your calls to another station, group of stations or an external • Lift the handset or press the SEND button to answer. telephone number.

  • Page 375: Forward Follow Me, Forward Dnd

    Home Page FORWARD BUSY/NO ANSWER • Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR If you have both a Forward on Busy destination and a Forward No Answer desti- Press UP or DOWN to select the forward type. nation programmed, you may set both of these at the same time: Press the right soft key to move the cursor.

  • Page 376

    Home Page PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. To Release Privacy: This is the technical name for dialing from a telephone as it has been for many years.

  • Page 377: Chain Dialing

    Home Page For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.

  • Page 378

    Home Page • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset. To make an announcement through the keyset speakers in the idle condition: PULSE TO TONE CHANGEOVER •...

  • Page 379

    Home Page NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the PAGE button will only light when an All Page is in progress. • While in conversation, press the PAGE button.The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 380

    Home Page RETURNING MESSAGES CONVENIENCE FEATURES • Press the MESSAGE button or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light LOGGING IN AND OUT will stay on. •...

  • Page 381

    Home Page MUTE • Press TRANSFER to save. • Repeat for each alarm if needed. You can mute the handset transmitter or the microphone during any conversa- To cancel individual alarms: tion: • Press TRANSFER and then dial 112. • Press the MUTE button.

  • Page 382: Executive Divert

    Home Page To transfer a call to a Boss in DND: To enter an account code before placing the call: • Press your ACC key or dial 47. • Press the TRANSFER button followed by the BOSS button. • Dial the account code or bin number. •...

  • Page 383

    Home Page To send a signal to another station: OHVA REJECT • Press the Manual Signalling (MS) button. Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing • You may press the MS button repeatedly to send multiple signals to the des- this button while receiving an OHVA call will disconnect the voice announcing ignated station.

  • Page 384

    The passcode is the same as your station passcode. This feature only applies if NOTE: When your keyset is programmed for Auto Answer and you have Forward there is a Samsung Voicemail card installed in the system and your keyset has a programmed AME button.

  • Page 385

    Home Page Your keyset may be equipped with a Headset mode button. If it is so equipped AUTO ANSWER CO CALLS pressing this button while the light is out will cause the keyset to enter headset This option will allow CO calls that directly ring your phone to auto answer. When mode and the light will illuminate to indicate this.

  • Page 386: Enblock Dialing

    Home Page ENBLOCK DIALING To turn a MOBEX port ON or OFF: • Press TRANSFER and then dial 126. This option allows you to dial digits then press the SEND button to make the call • Dial your station pass code. (like a cellphone).

  • Page 387: Answering Calls

    Home Page CALL LOG DISPLAY FEATURES The system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a INTERACTIVE DISPLAY KEYS review list. The three keys below the display are substitutes for dedicated feature keys and ac- Each IN and OUT list can be up to 50 numbers maximum.

  • Page 388: Alarm Reminder Messages

    Home Page CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is You can view all of your message indications before you return them: helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER •...

  • Page 389

    Home Page DIAL 7 MANAGING KEY ASSIGNMENTS DIAL 8 You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. DIAL 9 • While on-hook, press TRANSFER and then dial 107. DIAL , •...

  • Page 390

    Home Page TEXT MESSAGING Press TRANSFER This feature allows two digital keyset users to respond to each other with prepro- Transfer: grammed text messages. After receiving an Off Hook Voice Announcement or RETURN Station Camp-On, you may respond with a text message while continuing to talk Dial 205 and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.

  • Page 391

    Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources CALLER ID in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the WHAT IS CALLER ID? message you will see on your display.

  • Page 392

    Home Page - To show Caller ID Number dial 1. REDIALING A SAVED CALLER ID - To show Caller ID Name dial 2. NUMBER - To show the DID Number the call came in on dial 3. - To show the Name of the DID the call came in on dial 4. To redial a number that has been saved, press the SNR button or dial 17.

  • Page 393: Special Application Menu, Menu Options

    Home Page If you are on a call: SPECIAL APPLICATION MENU • Press the INQUIRE button. Your existing call will go on hold, OR Press the CID button and then the INQUIRE soft key to place the first call on Below are instructions for additional call processing and special applications that hold.

  • Page 394

    Home Page 2. ALL FWD NO. • Press END to exit programming. 3. BUSY FWD NO. 4. NOANS FWD NO. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial 5. DND FWD NO. Numbers. You may dial the number directly from the displayed status. 0.

  • Page 395

    • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this the voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 396

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit Change Review Group Messages Menu Listen Menu...

  • Page 397

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 398

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 399

    There are several different 'Call Coverage' conditions to which you If this is turned on, the caller will be asked their name and the Samsung may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer, Voicemail will play this name to you before the transfer, giving you an option Busy, and Do Not Disturb (or Forwarded All).

  • Page 400

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 401

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.

  • Page 402

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 403

    Home Page Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.

  • Page 404

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 405

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 406

    Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 407

    Home Page ITP-5107S User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 12/2009...

  • Page 408: Transferring Calls, Call Waiting, Conference Calls, Forwarding Calls, Universal Answer

    Forwarding Calls......................24–25 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................26 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................26...

  • Page 409

    Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................28 AME Password ........................43 Programming Personal Speed Dial Numbers ..........28–29 Auto Camp-On ........................43 One Touch Speed Dialing....................29 Select Ring Tone ......................43 Last Number Redial ......................29 Change Your Passcode ....................43 Manual Retry with Redial ....................30 Set Answer Mode (Intercom) ..................44 Save Number with Redial....................30 Set Answer Mode (CO) ....................44...

  • Page 410

    ABOUT THIS BOOK Personal Greetings ....................71 Mailbox Administration ..................73 Message Broadcast ......................75 Samsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of the Personal Services ....................76 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Personal Administration Settings ................77 Keyset User Features ....................78 The ITP-5107S IP keyset represents a new concept of Internet phone, in that it uses Shortcuts ..........................80...

  • Page 411

    Home Page Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION • A slow flashing green or red LED indicates a call is on hold. •...

  • Page 412

    Home Page CONFERENCE BUTTON SYSTEM TONES The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- The system provides several tones to assist you. Some of these tones are already tion or trunk). familiar to you.

  • Page 413

    Home Page ITP-5107S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel. Push towards the top of the keyset to lock Programmable Keyset Buttons (7)

  • Page 414: Setup Menu

    Home Page 6.PHONE SETUP 7.FACTORY RESET ITP-5107S SETUP 7.FACTORY RESET 8.REBOOT INITIALIZING THE ITP-5107S NAVIGATING THE MENUS Once the IP setup menu is displayed, you can move to each menu by using the Initially the ITP-5107S IP keyset will need to be setup to operate within the users buttons as described below: network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change.

  • Page 415

    Home Page MENU STRUCTURE SETTING HOT DESKING (IDLE LOGIN) The IP SETUP MENU is configured as follows: Hot Desking allows you to log in and out of your ITP-5107S without rebooting. 1. SYSTEM EASY WIZARD • From the Main Menu, select 6.PHONE SETUP This option will guide you through setting up all required parameters for con- [6.

  • Page 416

    Home Page Setting IP Manually Load and Upgrade Set/Modify • From the “Network Mode Setup” Menu, The fourth item [4. LOAD & UPGRADE SET UP] sets or modifies the IP phone’s 1.NETWORK MODE SET UP select [1. MANUAL IP] and press software version.

  • Page 417

    Home Page You must input the ID assigned to your ITP phone. See your phone system admin- OUTSIDE CALLS istrator to get this value. Press the SPEAKER button to save and exit. Select the [3. SERVER PASS] item. MAKING AN OUTSIDE CALL INPUT SYSTEM PASSWORD •...

  • Page 418: Recall Dial Tone, Sending A Flash, Busy Line Queuing With Callback

    Home Page RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 419: Busy Station Callback

    Home Page BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 420

    Home Page • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...

  • Page 421

    Home Page first station to hang up, simply press another DSS button. OR Finish the first call and hang up; the waiting call will ring. Press the CALL button or C.O. line button to return to the outside party and •...

  • Page 422

    Home Page FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number. Program a destination for the type of forwarding you want as nation programmed, you may set both of these at the same time: detailed below.

  • Page 423

    Home Page • Dial 0 to cancel current condition OR PRIVACY RELEASE Dial 1-5 to select the forward type OR This feature will allow another station to join in our conversation by releasing pri- Press UP or DOWN to select the forward type. vacy on the C.O.

  • Page 424

    Home Page For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E SPEED DIALING and F. You can dial a preprogrammed telephone number stored in the system-wide •...

  • Page 425

    Home Page MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.

  • Page 426

    Home Page NOTES: PAGING AND MESSAGING The LED on the PAGE button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 427

    Home Page AUTOMATIC PARK WITH PAGE BUTTON RETURNING MESSAGES • While in conversation, press the PAGE button.The call is automatically parked • Press the MESSAGE button or dial 43. The first station that left a message will at your station. be called automatically.

  • Page 428

    Home Page MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the MUTE button. It will light red. If enabled, your ITP-5107S telephone may require you to log in before making or •...

  • Page 429

    Home Page • Press TRANSFER to save. To transfer a call to a Boss in DND: • Repeat for each alarm if needed. • Press the TRANSFER button followed by the BOSS button. To cancel individual alarms: • Wait for the BOSS to answer, then announce the call and hang up to complete the transfer OR •...

  • Page 430

    Home Page To enter an account code before placing the call: MANUAL SIGNALLING • Press your ACC key or dial 47. Use this feature when you want to send a brief 500ms ring burst to another sta- • Dial the account code or bin number. tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or •...

  • Page 431

    Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing there is an Samsung Voicemail card installed in the system and your keyset has a party and return you to your original call.

  • Page 432

    Home Page HOT KEYPAD SET ANSWER MODE (INTERCOM) On your phone system your keyset’s keypad can be made “live” or “hot” so that it is You can receive internal calls in one of three modes (see Answering Intercom Calls not necessary to lift the handset or press the SPEAKER button before you begin under Intercom Calls for descriptions): dialing.

  • Page 433

    Home Page connected to the CO call. In order for this option to work the station must also be CONFIGURE MOBILE EXTENSIONS (MOBEX) programmed for auto answer (see SET ANSWER MODE). This feature allows you to configure options for any Mobile Extension (MOBEX) •...

  • Page 434: Interactive Display Keys

    Home Page • Dial your station pass code. DISPLAY FEATURES • Dial the number of the port you wish to configure (1-5) (you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm).

  • Page 435

    Home Page CALL LOG CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 436

    Home Page VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light. DIAL , • The first station that left a message indication will be displayed.

  • Page 437

    Home Page MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.

  • Page 438

    Home Page Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 439

    Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources Set the data to display from the following: in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 - To show nothing dial 0. Series systems required for receiving CID data. If there are - To show Caller ID Number dial 1.

  • Page 440

    Home Page REDIALING A SAVED CALLER ID • Dial the trunk number. • You may use NND to view more information about this call, OR NUMBER You can return to the idle condition by pressing IGNORE. NOTES: To redial a number that has been saved, press the SNR button or dial 17. If you are on an intercom call or you have Automatic Hold turned off, you NOTES: must finish the existing call or place it on hold before inquiring.

  • Page 441

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 442

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit Change Review Group Messages Menu Listen Menu...

  • Page 443

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 444

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 445

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 446

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 447

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.

  • Page 448

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 449

    If the password option is turned on, while a message is being left, press the flash- KEYSET USER FEATURES ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.

  • Page 450

    "From" field. Otherwise, the "From" field will display the name of the yourself of things to do now or in the future. Messages can be sent with future Samsung voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the delivery so you can have the system call you when items become due.

  • Page 451

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 452

    Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 453

    Home Page DS 5000 Series User Guide For OfficeServ 100, OfficeServ 500, and ™ ™ OfficeServ 7000 Series ™ 12/2009...

  • Page 454: Canceling Callback, Busy Station Camp-on, Intercom Calls

    Forwarding Calls......................20–21 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................22 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................22...

  • Page 455

    Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET AME Password ........................39 Speed Dialing ........................24 Auto Camp-On ........................39 Programming Personal Speed Dial Numbers ..........24–25 Select Ring Tone ......................39 One Touch Speed Dialing....................25 Change Your Passcode ....................39 Last Number Redial ......................25 Set Answer Mode (Intercom) ..................40 Manual Retry with Redial ....................26 Set Answer Mode (CO) ....................40 Save Number with Redial....................26...

  • Page 456

    ABOUT THIS BOOK Subscriber Services Menu Diagram..............62–63 Accessing your Mailbox ....................65 Getting Started .......................65 Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and Listen to your Messages .....................65 OfficeServ 7000 Series. Subscriber Services Menu ..................65 Listening to Old or New Messages .................66...

  • Page 457

    Home Page Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION • A slow flashing green or red LED indicates a call is on hold. •...

  • Page 458

    Home Page CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 459

    Home Page DS 5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already Soft Button Programmable Buttons (21) familiar to you. LCD Panel Status Indicator Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Scroll Button CONTINUOUS...

  • Page 460

    Home Page DS 5007S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel. Push towards the top of the keyset to lock Programmable Keyset Buttons (7)

  • Page 461

    Home Page OUTSIDE CALLS DS 5000 SETUP MAKING AN OUTSIDE CALL MENU STRUCTURE • Lift the handset and press an idle outside line button, line group button or dial The SETUP MENU is configured as follows: a line access code to receive dial tone—OR—press an idle outside line button, 1.

  • Page 462: Voice Announce Mode, Auto Answer Mode

    Home Page RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 463: Calling Your System Operator

    Home Page BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 464: Call Processing, System Hold, Exclusive Hold, Remote Hold, Hold Recall

    Home Page • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...

  • Page 465: Transfer With Camp-on, Transfer To Voice Mail, Call Waiting

    Home Page first station to hang up, simply press another DSS button. OR • Lift the handset or press the SEND button to answer. Press the CALL button or C.O. line button to return to the outside party and NOTE: Intercom calls will not go on Automatic Hold. begin the transfer process again.

  • Page 466: Call Forward Options

    Home Page FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number. Program a destination for the type of forwarding you want as nation programmed, you may set both of these at the same time: detailed below.

  • Page 467: Station Call Pickup, Group Call Pickup, My Group Pickup, Privacy Release

    Home Page • Dial 0 to cancel current condition OR PRIVACY RELEASE Dial 1-5 to select the forward type OR This feature will allow another station to join in our conversation by releasing pri- Press UP or DOWN to select the forward type. vacy on the C.O.

  • Page 468: Dialing Features, Speed Dialing, Programming Personal Speed Dial Numbers, Last Number Redial

    Home Page For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. and F.

  • Page 469: Save Number With Redial, Automatic Redial/retry, Pulse To Tone Changeover

    Home Page MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.

  • Page 470: Paging And Messaging, Making An External Page, Meet Me Page, Call Park And Page

    Home Page If allowed by your system administrator you may be able to initiate a page PAGING AND MESSAGING from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset. MAKING AN INTERNAL PAGE MEET ME PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 471

    Home Page • Receive page tone and dial a desired page zone number. RETURNING MESSAGES • Make announcement indicating your extension number or the line number. • Press the MESSAGE button or dial 43. The first station that left a message will Hang up.

  • Page 472

    Home Page ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.

  • Page 473

    Home Page ANSWERING THE DOOR PHONE To transfer all calls to the Secretary: • Press the DIVERT button while the phone is idle.The LED will be lit and all calls When you are programmed to receive calls from a door phone: will ring the secretary.

  • Page 474

    Home Page LOCKING YOUR KEYSET then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the announcement will always be You can lock your keyset to control misuse of your phone while you are away. You heard through the speaker.

  • Page 475

    This will prevent unauthorized users from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an Samsung Voicemail card installed in the system and your keyset has a programmed AME button.

  • Page 476

    Home Page Your keyset may be equipped with a Headset mode button. If it is so equipped SET ANSWER MODE (INTERCOM) pressing this button while the light is out will cause the keyset to enter headset You can receive internal calls in one of three modes (see Answering Intercom Calls mode and the light will illuminate to indicate this.

  • Page 477

    Home Page AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When This option allows you to dial digits then press the SEND button to make the call (like a cellphone). a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be •...

  • Page 478

    Home Page To turn a MOBEX port ON or OFF: DISPLAY FEATURES • Press TRANSFER and then dial 126. • Dial your station pass code. INTERACTIVE DISPLAY KEYS • Dial the number of the port you wish to configure (1-5) (you may also use the Volume Up and Volume Down keys to select a port and press the right soft The three keys below the display are substitutes for dedicated feature keys and ac- key to confirm).

  • Page 479

    Home Page CALL LOG CALL PROGRESS DISPLAYS (See also Special Application Menu-Outgoing Call Log) The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone.

  • Page 480

    Home Page VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light. DIAL , • The first station that left a message indication will be displayed.

  • Page 481

    Home Page MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.

  • Page 482

    Home Page Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 483

    Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources - To show Caller ID Name dial 2. in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 - To show the DID Number the call came in on dial 3. Series systems required for receiving CID data.

  • Page 484

    Home Page REDIALING A SAVED CALLER ID • Dial the trunk number. • You may now answer the call by pressing the ANS button, OR NUMBER You may use NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE. To redial a number that has been saved, press the SNR button or dial 17.

  • Page 485

    Home Page SPECIAL APPLICATION MENU • Press END to exit programming. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Below are instructions for additional call processing and special applications that Numbers. You may dial the number directly from the displayed status. can be accomplished via the LCD programming.

  • Page 486

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Press ENTER. ous features and services available in the Samsung Voicemail. Please review this • Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired for- section carefully before you use your Authorized Features and Services, known as ward type.

  • Page 487

    Home Page Samsung Voicemail Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit...

  • Page 488

    Change your access code (Password). Dial [#][7][1]. office environment] • Record your name. Dial [#][7][2]. • Dial the phone number that will be answered by the Samsung Voicemail. The • Enter your directory name. Dial [#][7][3]. main greeting will answer. •...

  • Page 489

    Home Page PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 490

    Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.

  • Page 491

    Home Page then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.

  • Page 492

    Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.

  • Page 493

    Broadcast to All Mailboxes Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any- If you have been designated as a Subscriber Administrator, you may send a where. You may either dial the number or dial a single digit 1-5 that corre- message to ALL mailboxes in the system.

  • Page 494

    Use this option to drastically reduce the number of prompts played in the Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.

  • Page 495

    If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter your station password (not your Samsung Voicemail Call Divert to Voicemail password).

  • Page 496

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voicemail system sending the message.

  • Page 497

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 499

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 500: Table Of Contents

    Busy Station Callback....................17 Busy Station Camp-on....................17 Calling Your System Operator..................18 Copyright 2006-2009 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, CALL PROCESSING electronic or mechanical, including recording, taping, photocopying or information retrieval systems—...

  • Page 501: Returning Messages, Programmed Messages, Convenience Features

    Home Page Forwarding Calls......................23–25 Locking Your Keyset ......................39 Call Pickup ........................25 Manual Signalling ......................39 My Group Pickup......................25 Off-Hook Voice Announce ..................39–40 Privacy Release........................26 OHVA Block ........................40 OHVA Reject ........................40 DIALING FEATURES In Group/Out of Group ..................40–41 Speed Dialing ........................27 CUSTOMIZING YOUR KEYSET Programming Personal Speed Dial Numbers ..........27–28 One Touch Speed Dialing....................28 AME Password ........................42...

  • Page 502: Backspace With Lcr, Caller Id

    ANI ..........................56–59 CLI ..........................56–59 iDCS 64B MODULE WITH KEYSET ........60 ABOUT THIS BOOK Samsung Voicemail ................61 Subscriber Services Menu Diagram ..............62–63 Accessing your Mailbox ....................64 Your iDCS keyset is the most visible part of your telephone system. No matter what Getting Started .......................65...

  • Page 503

    Home Page Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.”...

  • Page 504

    Home Page iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each.

  • Page 505

    Home Page iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status. SOFT KEYS Used to activate features via the...

  • Page 506

    Home Page iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.

  • Page 507

    Home Page KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- • Place the keyset face down on a flat surface. ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

  • Page 508

    Home Page ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •...

  • Page 509

    Home Page RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.

  • Page 510

    Home Page BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...

  • Page 511

    Home Page CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 512

    Home Page • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

  • Page 513

    Home Page CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of You may forward your calls to another station, group of stations or an external outside lines and internal stations in any order. telephone number.

  • Page 514

    Home Page FORWARD BUSY/NO ANSWER • Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR If you have both a Forward on Busy destination and a Forward No Answer desti- Press UP or DOWN to select forward type. nation programmed, you may set both of these at the same time: Press the right soft key to move the cursor.

  • Page 515

    Home Page PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.

  • Page 516

    Home Page For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •...

  • Page 517

    Home Page • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset. To make an announcement through the keyset speakers in the idle condition: PULSE TO TONE CHANGEOVER •...

  • Page 518

    Home Page NOTES: AUTOMATIC PARK WITH PAGE KEY The LED on the PAGE key will only light when an All Page is in progress. • While in conversation, press the PAGE button.The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 519

    Home Page RETURNING MESSAGES CONVENIENCE FEATURES • Press the MESSAGE key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will DO NOT DISTURB stay on. •...

  • Page 520

    Home Page ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC. •...

  • Page 521

    Home Page To transfer all calls to the Secretary: LOCKING YOUR KEYSET • Press the DIVERT key while the phone is idle. The LED will be lit and all calls You can lock your keyset to control misuse of your phone while you are away. You will ring the secretary.

  • Page 522

    Home Page • When you receive a busy signal, press the OHVA key. • Press the IN/OUT key. It will light red when your keyset is in the group. • Press the IN/OUT key again to exit the group and turn the light off. Repeat as •...

  • Page 523

    NOTE: When your keyset is programmed for Auto Answer and you have Forward there is an Samsung voicemail installed in the system and your keyset has a pro- No Answer (FNA) turned on, you must answer screened transfers by pressing the grammed AME key.

  • Page 524

    Home Page Your keyset may be equipped with a Headset mode key. If it is so equipped press- AUTO ANSWER CO CALLS ing this key while the light is out will cause the keyset to enter headset mode and This option will allow CO calls that directly ring your phone to auto answer. When the light will illuminate to indicate this.

  • Page 525

    Home Page CONFIGURE MOBILE EXTENSIONS (MOBEX) DISPLAY FEATURES This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can INTERACTIVE DISPLAY KEYS turn a port on or off; set the telephone number for the port; or set the caller ID you will be calling in from.

  • Page 526

    Home Page CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 527

    Home Page VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: DIAL , • With the handset on-hook, press the MESSAGE key with the red flashing light. • The first station that left a message indication will be displayed. NOTES: •...

  • Page 528

    Home Page MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.

  • Page 529

    Home Page STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE...

  • Page 530: Selecting Your Caller Id Display, Viewing The Next Caller Id Call

    Home Page - To show nothing dial 0. NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, the OfficeServ 500, and OfficeServ - To show Caller ID Number dial 1. 7000 Series systems required for receiving CID data. If there - To show Caller ID Name dial 2.

  • Page 531: Inquire Caller Id Park/hold Info

    Home Page REDIALING A SAVED CALLER ID • You may now answer the call by pressing the ANS key, OR You may use NND to view more information about this call, OR NUMBER You can return to the idle condition by pressing IGNORE. NOTES: To redial a number that has been saved, press the SNR key or dial 17.

  • Page 532: With Keyset

    The 64 button module is used when you need more programmable keys added to ous features and services available in the Samsung Voicemail. Please review this your keyset. The 64 red LED’s provide visual indication of calls and features. The section carefully before you use your Authorized Features and Services, known as extra programmable keys are used exactly like the ones on your keyset.

  • Page 533

    Home Page Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit Change Review Group Messages Menu Listen Menu...

  • Page 534

    • Press [,]. This will take you to the Main Auto Attendant Menu. you have new messages the Samsung Voicemail will begin to play them auto- • Press [#] plus the Subscriber number of your choice. You will be prompted to matically.

  • Page 535

    Home Page PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 536

    Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.

  • Page 537

    Home Page available) and will NOT ring your extension but simply play your Night greet- Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. ing during the night (when you are not available). If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”...

  • Page 538

    Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.

  • Page 539

    Place a Direct Call If you have been designated as a Subscriber Administrator, you may send a Allows you to place a direct call out of the Samsung Voicemail from any- message to ALL mailboxes in the system. where. You may either dial the number or dial a single digit 1-5 that corre- sponds to a stored number (See Personal Services, 2 - Stored Numbers).

  • Page 540

    Use this option to drastically reduce the number of prompts played in the Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.

  • Page 541

    If the password option is turned on, while a message is being left, press the flash- Call Divert to Voicemail ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.

  • Page 542

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voicemail system sending the message.

  • Page 543

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 544

    Home Page N O T E S...

  • Page 545

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.

  • Page 546

    Home Page TABLE OF CONTENTS DIALING FEATURES Speed Dialing ........................25 Programming Personal Speed Dial Numbers ..........25–26 ABOUT THIS BOOK One Touch Speed Dialing....................26 ..................1 Last Number Redial ......................27 Manual Retry with LNR ....................27 THINGS YOU SHOULD KNOW ..........2–9 Save Number with Redial....................27 Chain Dialing........................27 OUTSIDE CALLS Automatic Redial/Retry....................28...

  • Page 547: Table Of Contents

    ADD-ON MODULE AME PASSWORD ......................40 32 Button Module with Keyset / 64 Button Module with Keyset....58 Auto Camp-On ........................40 Select Ring Tone ......................40 Samsung Voicemail ................59 Change Your Passcode ....................40 Subscriber Services Menu Diagram ..............60–61 Set Answer Mode (Intercom) ..................41 Accessing your Mailbox ....................62...

  • Page 548: Feature Access Codes

    Home Page ABOUT THIS BOOK Your keyset is the most visible part of the OfficeServ System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD 24B keysets have a few additional conven- iences that are not available to STD 24B, Basic 12B and 7B keyset users.

  • Page 549

    Home Page Outside calls appear on individual line keys if they are assigned. When an individ- THINGS YOU SHOULD KNOW ual line is not assigned to its own key, it will appear on a CALL button.Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you USER ORIENTATION put them and are identified with a green flashing light if the key has a tri-colored...

  • Page 550: Lcd 24b Keyset Layout, Labeling Programmable Keys

    Home Page LCD 24B KEYSET LAYOUT SYSTEM TONES The system provides several tones to assist you. Some of these tones are already LABELING PROGRAMMABLE KEYS familiar to you. Insert the end of a paper clip into the notch of the clear cover. Push Intercom Dial Tone—A steady tone that indicates you can begin dialing.

  • Page 551: Lcd 12b Keyset Layout

    Home Page LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 552

    Home Page BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 553

    Home Page UNIVERSAL ANSWER OUTSIDE CALLS Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any MAKING AN OUTSIDE CALL one of the six different ring plans. •...

  • Page 554: Cancelling Callback

    Home Page CANCELLING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. CALLING OTHER STATIONS Your phone may have a maximum of five callbacks to lines and/or stations set at •...

  • Page 555

    Home Page AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. When another station calls you, your keyset will sound a brief attention tone and AUTO CAMP-ON then automatically answer the call.

  • Page 556

    Home Page HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light. SYSTEM HOLD • When your phone rings, lift the handset or press the ANS/RLS key to answer •...

  • Page 557

    Home Page TRANSFERRING CALLS TRANSFER TO VOICEMAIL Transfer is used to send any call to another extension in one of two ways. You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT key to accomplish this.

  • Page 558

    Home Page NOTE: To leave the conference, hang up. Control is passed to the next internal sta- 3. When a station user places his/her keyset in Forward All mode and he/she does tion. If there are no internal stations and you wish to leave outside lines connect- not have a FORWARD ALL key, the TRSF key will light to indicate Forward All ed together in a trunk to trunk conference, press the CONF key plus the CALL but- has been set and calls to this station have been transferred elsewhere.

  • Page 559

    Home Page If you want a specific extension’s calls forwarded to your phone (Remote Call STATION CALL PICKUP Forward): To pick up (answer) a call ringing at another station, lift the handset and dial 65 • Dial 606 plus the desired extension number. plus the extension number of the ringing phone.

  • Page 560

    Home Page After the other party (or parties) has joined the conversation and you wish to DIALING FEATURES return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off. SPEED DIALING To Join a Non-Private Conversation: When someone has informed you that you can join a conversation:...

  • Page 561: Manual Retry With Lnr

    Home Page LAST NUMBER REDIAL 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET To redial the last telephone number you dialed, press the LNR key or dial 19. PROGRAMMABLE KEYS LAYOUT NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing.

  • Page 562

    Home Page AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-pro- MAKING AN INTERNAL PAGE grammed interval for up to 15 attempts.

  • Page 563

    Home Page • After the attention tone, make your announcement. AUTOMATIC PARK WITH PAGE KEY • While in conversation, press the PAGE button. The call is automatically parked NOTES at your station. The LED on the PAGE button will only light when an All Page is in progress. •...

  • Page 564

    Home Page NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset CONVENIENCE FEATURES or press SPK before you begin dialing. RETURNING MESSAGES DO NOT DISTURB • Press the MSG key or dial 43. The first station that left a message will be called Use this feature when you want to block calls to your keyset.

  • Page 565

    Home Page ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC. •...

  • Page 566

    Home Page GROUP LISTENING LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You When you are engaged on a call and you are using the handset, you may want can unlock it when you return. Your default station passcode is 1234. other people to hear the distant party’s voice over the speaker: •...

  • Page 567

    Home Page OFF-HOOK VOICE ANNOUNCE • Press the SPK or the MONITOR key on the AOM to disconnect the announcing party. Keysets may receive a voice announcement while on another call. The calling sta- NOTES: tion must have an OHVA key.When you are in DND, you cannot receive OHVA calls. The OHVA feature will work with intercom calls and transferred calls.

  • Page 568

    Home Page SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD • While on-hook, press TRSF and then dial 103. This feature allows people using the AME feature to enable password protection. •...

  • Page 569

    Home Page Your keyset may be equipped with a Headset mode key. If it is so equipped press- DISPLAY SPEED DIAL NAME ing this key while the light is out will cause the keyset to enter headset mode and This option allows you to view the name associated with a speed dial number as the light will illuminate to indicate this.

  • Page 570

    Home Page • Dial the number of a C.O. line to use when making calls to this MOBEX port. DISPLAY FEATURES • Dial the phone number you can be reached at by users calling this MOBEX port. • Press TRANSFER to store your selection and exit programming. INTERACTIVE DISPLAY KEYS To set the caller ID of the location you will be calling in from: The three keys below the display are substitutes for dedicated feature keys and ac-...

  • Page 571

    Home Page CALL LOG formed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information. The system can log both incoming and ooutgoing calls placed from or to your DISPLAY NUMBER DIALED telephone.You must have a LOG button programmed on your keyset and assigned a review list.

  • Page 572

    Home Page VIEWING MESSAGE INDICATIONS DIAL 9 DIAL , You can view all of your message indications before you return them: NOTE: When the character you want appears on the same dial pad key as the • With the handset on-hook, press the MSG key with the red flashing light. previous character, press UP to move the cursor one space to the right.

  • Page 573

    Home Page • When you reach a key listed below, dial the corresponding extender. TEXT MESSAGING • Press TRSF to store and exit programming. This feature allows two digital keyset users to respond to each other with prepro- grammed text messages. After receiving an Off Hook Voice Announcement or DESCRIPTION EXTENDER Station Camp-On, you may respond with a text message while continuing to talk...

  • Page 574

    Home Page The following example will better demonstrate how to use Text Messaging. In this WHAT IS CALLER ID? example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message. Caller ID is the name given to the telephone company-provided feature that de- livers the telephone number and sometimes the name of the person calling your STATION 201: LINDA...

  • Page 575

    Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources - To show Caller ID Number dial 1. in the system required for receiving CID data. If there are - To show Caller ID Name dial 2. no CIDDSP’s available at the time a call comes in, this is the - To show the DID Number the call came in on dial 3.

  • Page 576

    Home Page REDIALING A SAVED CALLER ID If you are on a call: NUMBER • Press the INQUIRE key. Your existing call will go on hold, OR Press the CID key and then the INQUIRE soft key to place the first call on hold. To redial a number that has been saved, press the SNR key or dial 17.

  • Page 577: Samsung Voicemail, Add-on Module

    Subscriber. A Subscriber is a person that has been authorized access to the vari- [NOT SUPPORTED ON THE OS 7030 and OS 7100] ous features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as The 32 button module is used when you need more programmable keys added to Subscriber Services.

  • Page 578

    Home Page Samsung Voicemail Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages Manager Greetings Administration Services Options Assign and/or Edit...

  • Page 579: Accessing Your Mailbox, Getting Started, Listen To Your Messages, Subscriber Services Menu

    Home Page ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial.You should start Inside Callers with the following steps: [Subscriber logging in from their Desk]...

  • Page 580: Listening To Old Or New Messages, Group New Or Old Messages

    Home Page PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 581: Access Manager

    Home Page b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber. They are: Review Follow Me Continue Recording...

  • Page 582: Personal Greetings

    Home Page your primary, No Answer greeting during the day (when you are available) Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. and will NOT ring your extension but simply play your Night greeting during If someone else can help you, please enter the extension number now.

  • Page 583: Mailbox Administration

    Home Page Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert.

  • Page 584: Message Broadcast, Personal Services

    Home Page This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 585: Personal Administration Settings, Keyset User Features

    Home Page Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber This menu allows you to make changes to basic setup settings, that are rarely menu to press zero for more options.

  • Page 586: Shortcuts, Interactive Displays, E-mail Gateway (emg)

    Home Page AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized Calling a station that is busy or does not answer you can press [#] to immediately people from listening to messages being left for you.

  • Page 587

    When full synchronization of messages between Voicemail Box and E-mail notifying you that you have a voice and/or fax mail message in your Voicemail Inbox is required, ask your Samsung representative about the OfficeServ IP- Box. UMS. This is an Internet Protocol based fully synchronized Unified Messaging •...

  • Page 588: Personal Speed Dial Numbers

    Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 589

    Home Page...

  • Page 590: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 591: System Maintenance Alarms

    Home Page SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 Changing Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............12–13 Program Station Names..................13–15 Program Trunk Names ....................16 Program Station Group Names ................17 Program System Speed Dial Numbers ............

  • Page 592: Calling The System Operator, System Ring Plans, Operator Recalls, Manual Ring Plan Change

    Home Page CALLING THE SYSTEM OPERATOR SPECIAL FEATURES Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system SYSTEM RING PLANS or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.

  • Page 593: Walking Class Of Service

    If the station does not have an IN/OUT key: Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way • Lift the handset and dial the feature access code _________________.

  • Page 594: Disa Security, Forced Account Codes, Authorization Codes

    Home Page NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi- NOT VERIFIED fied by the security code.The DISA line must have disconnect supervision from the When set for this option the user must enter an account code for all outgoing calls, central office.

  • Page 595: Abandon Call List, Using The Tie Line, Number To Name Translation, Cid On Smdr

    Home Page USING AUTHORIZATION CODES CALLER ID After going off-hook, the station user must dial , followed by a four digit authori- SPECIAL FEATURES zation code. If you enter a correct code, you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner. The sta- tion then follows the dialing class for that authorization code.

  • Page 596: Customer Level Access, Caller Id Special Features, System Administrator Programming

    This feature may violate state or federal laws concerning the right A designated keyset may be programmed with a “PROG” key which allows access to privacy. Samsung Telecommunications America is in no way re- to the following areas of system programming.When pressed you must enter your sponsible for the possible misuse of this feature.

  • Page 597: Set Date And Time Display, Changing Feature Passcode

    Home Page Failure to enter the time using the 24 hour clock will cause the date to change at CHANGING FEATURE PASSCODE 12:00 P.M. Open customer programming and follow the instructions below. You can change individual feature passcodes. This program is used to change the passcodes for several features.

  • Page 598: Program Station Names

    UP key to move the cursor to the right. This program is used to assign a character name or identification for each exten- 2. When the system is equipped with a Samsung Voicemail system, and the sion. You may assign a name of 11 characters long.

  • Page 599: Program Trunk Names

    3. Enter the trunk name using the procedure [704] TRUNK NAME and press the Program Station Names SAMSUNG right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to...

  • Page 600: Program Station Group Names, Program System Speed Dial Numbers

    3. Enter the name using the method [505] SGR NAME SPK/RLS - Save data and advance to next program. Program Station Names SAMSUNG A - Does not have a function. B - Inserts a FLASH. 4. Press the left or right soft key to return to C - Inserts a PAUSE.

  • Page 601

    Home Page iDCS KEYSETS SMT-i5220 SMT-i5230 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT (Flash) B (Pause) C VOLUME (Conversion) D (Hide) E Transfer (Name/Number) F Speaker (Clear) (Clear) Transfer Speaker (Flash) B (Pause) C (Conversion) D DS 5000 SERIES KEYSETS (Hide) E (Name/Number) F...

  • Page 602: Program System Speed Dial Names

    3. Enter the name as shown in Program SYS SPEED NAME Station Names and press the right soft 505:SAMSUNG key to return to step 2 OR press the F key to toggle to the speed dial number to return to...

  • Page 603: Program Personal Speed Dial

    Home Page Open customer programming and follow the instructions below. PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS ACTION DISPLAY 1. Press TRSF and then dial 105 [201] SPEED DIAL Individual station users can program their own numbers, but in cases where this is Display shows 00 : not practical, or for single line telephone users, this program allows a system...

  • Page 604: Create Programmed Station Messages

    Home Page PROGRAM PERSONAL SPEED DIAL NAMES 5. Enter the name using the procedure in [205] SPEED NAME and press the Program Station Names 01:SAM SMITH FOR OTHER STATIONS right soft key to return to step 2 OR press the left soft key to return to step 3 Each individual station user can program his/her own names but in cases where it is impractical or for single line telephone users, this program allows a system 6.

  • Page 605: Set Alarm/appointment Reminder With Message

    Home Page 3. Enter in the message using the 5. Enter the alarm type from the list above PGM.MESSAGE (16) [205]ALM REM (2) procedure in Program Station Names OR press UP or DOWN to select the IN THE SHOWROOM HHMM:1300DAILY and press the right soft key to return alarm type and press the right soft key to step 2 above...

  • Page 606: Programming Account Codes

    Home Page SG....Station Group ........501–509 for the OfficeServ 7030 PROGRAMMING ACCOUNT CODES 501–519 for the OfficeServ 100, OfficeServ 7100, OfficeServ 7200-S This program is used to add or change account code entries. 501–539 for the OfficeServ 500 M 501–579 for the OfficeServ 500 L PROGRAM KEYS 501–539 for the OfficeServ 7200 501–579 for the OfficeServ 7400...

  • Page 607: Station Timers

    Home Page STATION TIMERS 2. Dial the station number (e.g., 205) OR [205] NO ANS FWD press UP or DOWN key to select the 010 SEC Each station can have five timers customized for them to accommodate station station and press the right soft key OR users with individual work habits.

  • Page 608

    Enter the name using the method TRANSLATION:(005) Display shows Holiday 1 Program Station Names SAMSUNG TELECOM and press right or left soft key to 2. Press the RIGHT soft key to advance cursor. :MM/DD :RP:VM return to step 2 above Press UP or DOWN key to select a month.

  • Page 609: Customer Set Relocation

    Home Page CUSTOMER SET RELOCATION CUSTOMER SET RELOCATION ALLOW TABLE Single DCS*, DS & This program is used to swap information associated with two stations. All assign- iDCS 8B iDCS 18B iDCS 28B DS5021D DS5014D DS5007S Line iDCS 64 AOM ments such as trunk ring, station group, station COS, station speed dial etc.

  • Page 610

    Home Page N O T E S SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

  • Page 611

    Home Page...

  • Page 612: Standard Telephone

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 613

    Home Page TABLE OF CONTENTS ABOUT THIS BOOK ................1 THINGS YOU SHOULD KNOW ..........2–3 OUTSIDE CALLS Making an Outside Call..................4 Answering an Outside Call ................4 Universal Answer ....................4 Flash/Recall......................4–5 Busy Line Queuing with Callback ..............5 INTERCOM CALLS Calling Other Stations ..................6 Answering Intercom Calls ................6 Busy Station Callback ..................6 Busy Station Camp-on..................6...

  • Page 614

    Home Page DIALING FEATURES Speed Dialing......................13 Programming Personal Speed Dial Numbers ........13 Last Number Redial ..................13 Save Number with Redial ................13 Pulse to Tone Changeover................14 PAGING AND MESSAGING Making an Internal Page ................15 ABOUT THIS BOOK Making an External Page ................15 All Page........................15 Meet Me Page/Answer ..................15 Call Park and Page ....................15...

  • Page 615: Distinctive Ringing

    Home Page SYSTEM TONES THINGS YOU SHOULD KNOW The system provides several tones to assist you. Some of these tones are already familiar to you. USER ORIENTATION Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone.

  • Page 616

    Home Page RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH • Lift the handset and receive internal dial tone. CALLBACK •...

  • Page 617

    Home Page CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of opera- tors. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 618: Holding Calls, Transfer Cancel, Transfer Recall

    Home Page TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you HOLDING CALLS can perform a blind transfer without notification. •...

  • Page 619

    Home Page CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is To forward all of your calls to another station: camped-on to you: • Lift the handset and dial 601 followed by the destination you want your •...

  • Page 620

    Home Page FORWARD FOLLOW ME DIALING FEATURES When you want all calls to your extension forwarded to the extension where you are now: SPEED DIALING • Dial 606 plus your extension number. • Receive confirmation tone and hang up. You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49.

  • Page 621

    Home Page PULSE TO TONE CHANGEOVER PAGING AND MESSAGING When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 622: Retrieving A Parked Call, Canceling A Message

    Home Page RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • Lift the handset. • Lift the handset. •...

  • Page 623: Room Monitoring, Locking Your Station

    Home Page To enter an account code by interrupting the conversation: CONVENIENCE FEATURES • While on an outside call perform a hookflash, receive confirmation tone, and dial 47. • Dial the account code or bin number (bin numbers are 3 digits, account DO NOT DISTURB codes may be a maximum of 12 digits, and # may be used).

  • Page 624

    Home Page PERSONAL SPEED DIAL NUMBERS To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. CODE NAME TELEPHONE NUMBER • Listen for system dial tone and replace handset.

  • Page 625

    Home Page PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 626

    Home Page N O T E S...

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